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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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Don't bother
While the range, marketing and customer service is second to none, the quality is abysmal. The material is cheap, mostly synthetic. The stitching is sloppy. And if you are lucky enough to find something that looks decent, you'd probably only get limited wear out of it. The products look way better on the website than they do online, its a real expectations vs reality fail situation. Its also disappointing that the models are a size 6-8, I think the owners need to consider the diversity of shape and size that they might be catering to. I bought two dresses and ended up returning both. I wish money back was still an option because I'd really rather not have to try a third item, I'm tempted to just part with the store credit and call it a day!
- 2 reviews
- Verified
Poor quality fast fashion
Order arrived quickly however was terrible quality for the price paid. I ordered pants that were made from cheap, see through material. Dress was ill fitting and poor quality. I’m now stuck with a store credit after having to pay to return the items and not wishing to purchase anything further. Very disappointing, I do not recommend this store.
Hi Brooke, thank you for taking the time to leave a review. Your feedback is what helps us find ways to improve both our products and services!
We are so incredibly disappointed to hear that your o...
Read morerder wasn’t as hoped. Quality is incredibly important to us, so I truly cannot apologise enough that the garment you received was below your expectations.Thanks for the quick response via this public forum. I have contacted the address you have provided prior to submitting this review and have had no response. I look forward to hearing from you with a ‘tailor made solution’.
Horrible
I am not one to write reviews but on this occasion i am gob-smacked, i purchased a dress and upsized two sized as i really wanted a lovely flowing dress, instead the dress was tight and didn't even fit my size 12 co worker. I ordered a XXL. Only to then she they offer store credits! i will never shop her again why offer store credits only. You are an online store. Terrible experience. I have emailed the company directly with my disappointment.
Hi Danielle, Thanks for taking the time to leave us a review today. I am so sorry to hear your shopping experience with us was anything short of amazing. I can assure you, we would never try to intent...
Read moreionally mislead any of our items or sizing. We do list the approximate flat front measurements in the descriptions of our new arrivals to help determine which size will be best to go for, so if you are unsure of your exact size or usually in between a few different sizes, we would recommend measuring your waist and bust to see which size will be the best fit for you. Our Customer Experience team are always more than happy to assist in picking the correct size or creating tailor-made solutions best suited for our customers. I was able to locate our team's correspondence with you and can see one of our team members were able to assist you. Again, thank you so much for taking the time to share your experience with and giving us the opportunity to do better. All the best, P&P xxPoor Customer Service
Petal and Pup sent me a dress that absolutely reeked of foul perfume and body odour. It had clearly been worn and then returned. I wonder why they allowed it to be resold. Anyway. I had to email them four times to arrange for a postage return label so I could send the item back. Almost three weeks later, I am still waiting for my refund.....would not recommend and would not purchase here again. Their returns policy is also not great. Credit notes, not refunds, for an online store where you can't try things on is poor form in this day and age.
Hey Anna, Thank you for taking the time to share your experience with us. I was able to locate your previous order and was able to see our team's correspondence. As our return policy states, we are m...
Read moreore than happy to offer a refund due to faults. We can see our team is currently in the process of processing your refund and we are always here to help. Our Customer Experience Team is ready and available to help with troubleshooting our returns portal as well as attending to any other questions or concerns you may have. Our Customers mean the world to us and our CX Team is happy to help find a tailor made solution wherever possible. With love, P&P. xxIm not saying you aren't offering me a refund. Did you read my comment properly? I'm complaining about the constant following up I've had to do to even get the returns label and that I still don't hav...
Read moree the refund...for something which is your fault. I shouldnt have to chase a company to rectify THEIR MISTAKE. Do you understand now?Hi Anna, I thank you again for your response, my apologies for not being more clear in my understanding of your concerns. I can see the opportunity for improvement here and we will take action immedia...
Read moretely to see to it that our customer's are not left without a reply beyond our 24 hour expectation. We also recognize the need for improvement around our alternative return options such as refunds. Since we only offer store credit on returns, the refund option is reserved for those occasions when we've missed the bar. I'm happy to say this does not happen often but there are areas of inefficiency impacting this process, areas that we are working on improving currently.Find out how Petal & Pup compares to other Clothing Shops & Brands
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- Verified
They don’t offer refunds - only store credit. Do NOT buy from this website.
BE CAREFUL
I ordered a few dresses for my sisters wedding when I receive them they were very different colours and quality to the picture. I’m so disheartened. I am in the process of sending them back now and after reading other peoples reviews I am terrified of how this will play out. I have spent a considerable amount of money with this website and it appears that they do not offer refunds only store credit, which I feel needs to be very clear to the consumer before and as they are buying from this website - not written in tiny writing and ...
Read moretrapping their customers. when I emailed the company informing them I wish to return my items and to ask for some more clarity on the refund process they simply told me my refund will be emailed to me and to check my junk folder - how can you email a refund? Store credit is NOT a refund. If I’m returning items I do not want store credit - I want my money back. *update* this entire process has cost me money. Whilst the messages have been very nice, they’ve also been very unhelpful. I have 0 product and a lot of stress. Here is the only proof of purchase I can provide as I’ve sent everything back. I’m now having to phone my bank and citizens advice bureau to come to some resolution to actually get my money back. I’ve lost out on a large amount of money. I feel so silly for not reading reviews, don’t make my mistake!Hello Emily, thank you for taking the time to share your experience. I am sorry to hear the dresses ordered did not meet your expectations. Dissatisfaction is the last thing we want our customers to e...
Read morexperience and it is our regular practice to provide tailor made solutions in these cases. I was able to locate our conversation history with you and found our detailed responses regarding our return policy as well as next steps after returning.I am appalled at this company
I have tried to return several items and had to pay $15 to return each of those items separately. I still haven't received a response in relation to where my refund or credit note is at and I have sent 5 emails to this company so far. The material is so cheap and the quality is poor for their clothing.
Hello Melissa,
Thank you for taking the time to share your review. I am so sorry to hear you've had such a negative experience. I can assure you, this was not intentional and the last thing we want to do is make our customers feel ignored. ...
Read more I was able to locate the emails you've sent and I can also see we've replied to each one. Historically this is due to replies landing in a spam or junk folder. I would greatly appreciate the opportunity to assist you. Please feel free to email me directly at brittany@petalandpup.com.au Warm regards, BrittanyCrap online shopping experience ever
Receive faulty items and once I brought it up with them they took days to respond. So every email took forever to be responded to. Been over a month and yet to receive my refund even tho clothes were sent back weeks ago. Even the customer service team were rude and unhelpful. If I could give minus stars I would. Wouldn’t recommend shopping at this brand at all. The quality of clothes were crap so bad would much rather to shop at Kmart and get 100% more stuff for that price they are charging.
Hi there, I’m so sorry to hear about your recent experience. Quality is incredibly important to us here at P&P and we never want to leave our customers unhappy. Our Customer Experience team endeavour...
Read more’s to respond to all enquiries with 48 hours - so I’m truly so sorry that you did not receive a timely response and would love to get to the bottom of this. Unfortunately I’m unable to locate any correspondence from the information provided. Could you please send us an email to contactus@petalandpup.com.au, as our Customer Experience team would be delighted to assist and find a tailor made solution that works for you. Best, P&PDisappointing
I have been extremely disappointed with this business. When I placed my first order (approx. $400), I was super excited to receive what I thought were going to be some lovely stylish new pieces. When they arrived it was extremely disappointing, it was obvious items were a very poor quality and overpriced. Upon returning these items I was issued with a gift card. I took a chance and made a second order in the hopes of not wasting my money. Needless to say the next order arrived and again I had to return the items. At this stage I just wanted my ...
Read moremoney back, I emailed the customer service team explaining my experience and was dismissed being told we can't issue a refund and use your giftcard to 'purchase more items you will love'. I didn't waste my time placing any more orders and lost my money. Don't recommend.Hi Ashleigh, thank you for taking the time to leave your review. We are sorry to see that you didn't like the look and feel of your clothing. That is certainly not the experience we like to offer our ...
Read morecustomers so i'm sorry to hear about your recent experience. I would love to have the opportunity to provide a tailor made solution for you, as I couldn't locate any email correspondence with your name. Feel free to email contactus@petalandpup.com.au. Best, P&P- 3 reviews
- 1 like
Really bad quality! Not worth the price tag AT ALL!!
Fabric is really bad quality. Definitely not worth the price tag. Looks great in the picture, but it's not what you get. It's very deceiving. Never again. Don't waste your money. They don't offer refunds either.
Hey Marieta, thanks for leaving your review. We are sorry to see that you didn't like the look and feel of your clothing. I would love the opportunity to be able to assist you with your purchase, as I...
Read more couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au.Find out how Petal & Pup compares to other Clothing Shops & Brands
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Bad quality dress. Customer service and returns extremely slow.
Ordered a dress and pair of shoes. My first order with Petal and Pup. The order processing time is little slower than what I've become accustomed to with like-for-like competitors (Amaroso are much faster on delivery and processing returns). The dress was very poor quality for $89.95! Also had a fault in the sleeves and looked very different from the photos - I was hoping to wear this to an informal wedding however the dress looks and feels extremely cheap and tacky. The likes of Valley Girl have better quality similar dresses for a quarter of ...
Read morethe price. The shoes were way too big and wide for my size 8 feet and overpriced for $49.95. I decided to return both items and hope for better quality products - hopefully the photos next time I order are actually a true indication of the product. Paid for postage to have returned. Checked the other day and the parcel had arrived to Petal and Pup Monday morning at 8am, nearly 5 working days ago. Again, I have been accustomed to returns being processed within 1-2 days. Apparently it can take 6 working days to process a return which is pretty ridiculous. Really Petal and Pup need to pick up their game otherwise they won't be around for much longer. There is only so long you can scam people. If I had known the quality of products, I would never have purchased. Ideally I would like a refund but apparently that is against store policy, which doesn't surprise me in the slightest.Hey Jenni, we are sorry to hear that you didn't like the look and the feel of the clothing. Feel free to contact me at emmag@petalandpup.com.au so we can find the resolution you are looking for, as we...
Read more always try to tailor make solutions to individual needs- 4 reviews
- 2 likes
Petal & NUP. Never again.
I only ever post a review if Ive had a tough time with a company and this was it.
I made multiple purchases in one order and the material of the dresses I received were not as what they showed, described and looked like on the site: it looked cheap and flimsy and the size was way off even though it was the size I usually always wear. I sent quite a number of emails about this to the company to no avail; it was my fault that I had misunderstood the material-type.
I returned the product on the same day as delivery and to my surprise received st...
Read moreore credit. Little did I know that this store credit was only valid for 6 months. The problem with a store credit expiry to a store that permanently has sold out of every item you want is that you can hardly make a purchase of anything! Hence, all of my money expired. Gone to Petal & Pup for nothing. I think it is absolutely ridiculous that a large online company has such a terrible return policy and store credit expiry. Not good. Very disappointed customer. Will definitely not be back again.Hey Lena, I am so sorry to hear this was your experience! As we always try to look at each individual case. I have been trying to look through our emails to find your correspondence to further assist ...
Read moreyou with this but there hasn't been any that match this description. Please feel free to write to contactus@petalandpup.com.au so we can look at finding a happy resolution together :)- 2 reviews
Ver poor quality
I have purchased on two occasions from Petal & Pup.
On both occasions I have found the quality to be poor.
The last purchase I purchased 3 dress for the Maldives. One of them did not even last 1 wear with all the elastic giving way during dinner at a beautiful restaurant.
The other item after the second wash, the fabric frade.
The quality of the fabric is cheap, the make of the items are cheap also.
After contacting the company regarding my disappointing experiences with their product, there response was less then satisfactory.
Hi Rebecca,
Thank you for your review! We are very disappointed to hear about this less than satisfactory shopping experience with us....
Read more We have just sent you a private email in regards to this matter - if you could please kindly respond back to us at your earliest convenience so we can have this rectified for you, that would be very much appreciated :) Thanks so much - we look forward to hearing from you! The P&P team xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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- Verified
Poor service and don’t offer free shipping or refunds like other brands do.
Took too long for them to reply on a request of refunding a garment that was misleading.
Also would be good for them to invest in free shipping over a certain amount and more flexible on their return policy. After all it is online purchase , give customer the confident that they can return if not suited.
Hi Vicky,
Thank you so much for your feedback! ...
Read more We will definitely take this information onboard as we are constantly looking at ways to improve our services :) If there is anything we can do to assist you, then please do not hesitate to contact our customer care team at contactus@petalandpup.com.au - we are always readily available to help! ♡ Thank you and have a wonderful day, the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Won’t use again
You get store credit (not a refund) when you return items and you have to pay return postage costs. Not worth the risk when most of the clothes are not true to size anyway!
Hi Jessica,
Thank you so much for leaving your feedback! We are so disappointed to hear that this has been your shopping experience with us at P&P....
Read more Upon looking into our inbox, we cannot seem to locate any previous correspondence from your email address - please note our customer care team at contactus@petalandpup.com.au are always readily available to resolve any issues for you! We apologise again if your shopping experience with us was less than satisfactory and if there is anything we can ever do to turn things around for you, please do not hesitate to contact us - we would love to make things right. Have a lovely day! The P&P team xxReview collected in partnership with Petal & Pup
- Verified
The worst quality and service I’ve ever received
Never shopping here again and making sure everyone knows about it. I bought some items but when I returned was given a voucher even though online it says a refund. And when I asked about it they never replied so I had to purchase other clothes and those clothes were even more rubbish then the first lot I bough but I couldn’t even be bothered returning because it was a waste of time I knew I would get no where
Hi Kathryn,
So sorry to hear your experience wasn’t perfect, we never want to leave our customers unhappy. I cannot locate any previous correspondence from you. Could you please send us an email to co...
Review collected in partnership with Petal & Pup
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Dolores,
Thank you so much for taking the time to leave us this review! ...
Read more I am so incredibly disappointed to hear that you were not completely satisfied with your item and that it wasn't as hoped. Quality is incredibly important to us here at P&P so I truly can't apologise enough that the garment you received was below your expectations. Thank you so much for your honest feedback regarding our model sizes. We hear you and we want you to know that we are actively scouting so many amazing models and influencers to be more size inclusive and to further diversify our brand. As a small team, we are working on scaling our photoshoots to be able to do this. Even though these changes may take some time, we are so excited to show you what we've been working on. We are committed to celebrating and showcasing diversity in so many forms. We have begun featuring the work of our diverse models on both our website and our socials. Although I am unable to locate any correspondence with our team, customer satisfaction is of utmost priority here at P&P. If you would like to reach out to our team at contactus@petalandpup.com.au one of our team members would be more than happy to create a tailor-made solution to assist with your return Dolores! We look forward to speaking with you soon. All the best, P&P xx