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Petal & Pup
4.3 from 757 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Ceylan
CeylanSydney, NSW

Jess and the team are amazing, very prompt with emails and very quick with delivery and ofcourse amazing clothes!

published

Happy with everything never had a problem with Petal and Pup customer service! Very efficient with delivery pretty much next day delivery.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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Customer Service

published

Jess was very fast and efficient in her reply's, she has gone above and beyond to deliver great service and communication.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Tash
TashSouth East Queensland, QLD

The best business to order from

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised
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Amazing customer service

published

Every time I have emailed them, I have received a very prompt reply and the staff has gone above and beyond to deliver an excellent service.

Incentivised Review No
Return Claim MadeYes
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Great service

published

I accidentally sent it to the wrong address and Jess helped me to find and redirect it. So friendly and helpful - such a great customer service experience.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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DimityE
DimityESouth East Queensland, QLD
  • 2 reviews

Customer service OUTSTANDING

published

I ordered a gorgeous set from Petal & Pup and I accidentally ordered the incorrect size. It was my outfit for Christmas Day, and it was already Wednesday afternoon (Christmas Day is Saturday).. so I sent an email to the returns department and a lovely lady called Abby, was only too willing to help.

In short I have returned back my set that was tok small and have the correct size - all gorgeously ready for Christmas Day.. all this done by Thursday afternoon! Abby you are a rock star!!

Thank you beautiful tribe at Petal & Pup.

Merry Christmas & safe keeping wishes

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Janelle R
Janelle RSydney, NSW
  • 2 reviews

Excellent Customer Service even during negative experiences

published
Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Suzi
Suzi
  • 2 reviews

Great customer service & fast deliveries

published

The customer service is faultless, always obliging to help and very efficient, even when you gave stuffed up, totally recommend

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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P Hollenkamp
P HollenkampIllawarra, NSW
  • 3 reviews

A great company to purchase from, with an easy returns service.

published

The clothing quality is excellent, sizing pretty accurate and the returns process is easy to navigate. When conversing via email the staff are prompt and efficient!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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Dee
Dee
  • 2 reviews

Best customer service

published

Just showing my gratitude to the petal and pup team for dealing with an inquiry I had very quickly and kindly, I am so appreciative and will not hesitate to purchase knowing that customer support is there when needed.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Leigh
LeighIllawarra, NSW

Fabulous Customer Service

published

Thank you again, very appreciative to receive efficient seamless service.
P & P attended to my queries instantly and managed my return mishap that I processed in error.
Without hesitation issued a full credit, without a doubt refreshing 10 / 10 Customer Service, highly recommend. Thanks

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Fabulous customer service

published

Highly recommend Shopping with Petal and Pup

I had a small issue which I needed to contact customer service. I sent a email and got a almost instant response. Jess was absolutely fabulous, sorted my issue out.

Thanks Jess, I will definitely be shopping with Petal and Pup again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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Excellent customer service

published

I had to return two items as they were a little too small, I was graced by the help of Shoshana, she was absolutely amazing, very polite, very quick and easy return, very happy even though my items didn’t fit and I had to return them, being looked after by customer care always makes a huge difference! Xx

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Fantastic quality and absolutely amazing customer service! Highly recommend this brand

published

Very happy with the dress I received and customer service was fantastic! Will definitely buy from petal and pup again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Kazz
KazzSydney, NSW

Best customer service ever!

published

I can’t speak highly enough of customer service agent Jess. She was very quick to respond to my refund request & couldn’t have made the process any easier. She handled the experience in such a kind,courteous & professional manner. She definitely is an asset to the Petal & Pup team. Thanks again Jess you’re wonderful :)

Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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