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Petal & Pup
4.1 from 510 reviews · View Statistics

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Vanessa

VanessaMetropolitan Adelaide, SA

Great customer service

published

After ordering an item and it being to big, the team at petal and pup were so helpful! They answered all my emails promptly and helped with getting my store credit as quickly as they could. A big shout out to Sophie who was so polite and lovely in her replies! So glad I found this clothing site and can't wait to make future purchases xx

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised

The best customer service and amazing clothes!!

published

Petal and Pup have the most amazing customer service officers. If you have a query, they are so prompt on their emails, super friendly, plus, have amazing clothes on their site!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Chloe G.

Chloe G.South East Queensland, QLD

Best Customer Service (and also best clothes!)

published

Have always loved petal and pup (everything that arrives is great quality and comes so fast!) but they really go above and beyond. I had to cancel my order as I needed it for a photoshoot and it hadn't shipped yet- messaged the team and they were so kind and cancelled my order and refunded me. Any other company goes "you need to receive it and then return it." They were so obliging and helpful! Absolutely love this store!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
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4timesmum

4timesmumNorth Western Region, NSW

Great customer service!

published

I was given two Petal and Pup dresses for Christmas and both were both great. Unfortunately one didn’t wash well and when I contacted customer service they offered superb support to return the item and select an alternative. Really impressed by the friendly and prompt response to my concern. Great job Petal & Pup!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Taylor

Taylor Sydney Surrounds, NSW

Incredible service and beautiful products

published

I ordered a few dresses to be my bridesmaids dresses and then had to change size. The delivery was incredibly prompt for every order (I’ve ordered 3 times now) and they were also so fast at returning my emails. The customer service team were very lovely, helpful and understanding which made for an altogether wonderful experience. I’m so happy with my dresses and the quality is just so beautiful!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

The most amazing customer service

published

I had an issue with a dress after it shrunk in the wash and I reached out the company and they were so amazing!
They gave me free returns and a 10% discount on my next order.
The girls were seriously so lovely and even though the dress did shrink the fabric itself was lovely and the clothing is very well made.
Couldn't recommend it more highly.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Exceptional customer service

published

The representative teams at Petal and Pup are the most responsive, attentive and understanding! They are so helpful and flexible when providing guidance on return items. Exceptional customer service - it’s these little experiences with a brand that will make you a customer for life! ❤️

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Tricia

TriciaSydney, NSW

  • 5 reviews
  • 2 likes
  • Verified customer

Petal + Pup has gained a lifelong customer!

published
  • Thumbnail
  • Thumbnail
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Amanda

AmandaDarling Downs, QLD

Very satisfied

published

I love petal and pup. Have many of there dresses but i bought 1 which was abit small.. I returned the dress and exchanged for a different size. Was no trouble at all, Fiona made everything so easy and always quick to reply when i messaged. Was very satisfied with the service i received

Product Quality
Shipping
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

The reviewer stated that an incentive was offered for this review

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Jazmine L.

Jazmine L.Greater Melbourne (Inner), VIC

Best service and fast response!

published

Had amazing service with fast response! Received a responsefrom the team within 5 hours. They made things possible even without asking. I purchased a dress which i had to return and they gave me an option so I could receive my dress before my event! Super fast delivery too. Received my dress within 24 hours of purchase! I lost my credit note and they were able to locate it.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Petal & Pup
Petal and PupPetal & Pup

FANTASTIC CUSTOMER SERVICE

published

Thank you so much Sophie, you went above and beyond with your customer service. I have told everyone I know about how fantastic you were, I hope you get lots of extra business from this word of mouth. Also, the dress fits perfectly!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Rhiannon

RhiannonPerth, WA

Amazing customer service.

published

I bought three items from petal and pup, and unfortunately two were too big for me. They made the returning process so easy and the customer service was fantastic and timely. Thanks so much. Will be shopping with you again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Rhiannon, thank you for your review. We are so pleased to hear the returns process was made as stress free and convenient as possible. We look forward to serving you again soon! Have a wonderful day, love P&P xx

Amazing customer service

published

I ordered a dress for the weekend, when it came in it was the wrong size. I immediately sent them a message on Instagram asking if I can return it and get the right size but hoping it would come by the weekend. I got a reply the next morning and by the end of the day my refund came in and my next purchase was shipped!! Laura was so helpful, she was honestly the best. Soo understanding :) definitely my go to shop from now on xx

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

So amazing! I love their clothes. Everything fits perfectly.

published

True to sizing! Every single piece I have bought is absolutely gorgeous. I always get asked where my clothes are from!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
D Hunt

D Hunt

  • 2 reviews

Great customer service

published

Unfortunately, some of the items I ordered weren’t quite right for my body shape (always a risk you take when shopping online) but the customer service team, and Sophie in particular, were so helpful in sorting it out for me. Very friendly and happy to assist. Thanks again to all!

Incentivised ReviewNo
Return Claim MadeYes
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Alison and Mina

Alison and MinaGreater Melbourne (Inner), VIC

  • 2 reviews

Great clothes and customer service

published

Love their website and clothing. Enquired about a credit note and they got back to me same day, turns out I missed the email! Lovely service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Gold Star Customer Service

published

I had many queries over my two orders, one of which was my error in the ordering process. I have to say, the customer service I received was outstanding from both Laura and Georgie.

I was a bit gutted to see there was no phone number but found the email process more than efficient in the end. No automatic response vibes, it was true human to human communication and compassion. It eased all my queries and worries.

Thank you Petal & Pup Team!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Fantastic customer service!

published

Unfortunately I wasn't entirely happy in the dress I had ordered but when I got in contact with customer service to query where to go to next the service from Fiona has been faultless. Prompt replies and very happy with the outcome.
This was my 3rd order from their website and although the dress wasn't quite as described I will defininitely be ordering again!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Aleisha

Aleisha Queensland

Amazing customer service!

published

I just want to say I had an amazing experience with customer service. After purchasing a dress, there was some damage to it, in which I didn’t notice until well after the return date. Sophie was extremely helpful and has done everything she can to help me. Overall, I am very happy and satisfied with the care and understanding that was taken to resolve my issue/concern. 100% one of the best customer service I have been involved with.

Thank you again :)

Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
1 comment
Petal & Pup
Petal and PupPetal & Pup
Jeena Gurung

Jeena Gurung Sydney, NSW

Best customer service I have ever received

published

Sophie helped me to get refund as the product did not meet my expectations.
She was amazing and very responsive throughout the entire process.
Never got this kind of customer service from other stores.
Definitely will try for the other products in future.

Lots of love wish them all the best❤️

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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See all Petal & Pup reviews

Questions & Answers

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

hira noon

hira noonasked

Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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