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Petal & Pup
4.3 from 764 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Amy
AmySouth East Queensland, QLD

Happy Customer

published

I have purchased many items from Petal and Pup and i am always happy with what i purchase.

However i did need to return something and Ella was so helpful, it was a easy / non stressful experience.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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The reviewer stated that an incentive was offered for this review

Kazz
KazzSydney, NSW

Best customer service ever!

published

I can’t speak highly enough of customer service agent Jess. She was very quick to respond to my refund request & couldn’t have made the process any easier. She handled the experience in such a kind,courteous & professional manner. She definitely is an asset to the Petal & Pup team. Thanks again Jess you’re wonderful :)

Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
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Brooke
BrookeGreater Melbourne (Inner), VIC
  • Verified

Poor quality fast fashion

published

Order arrived quickly however was terrible quality for the price paid. I ordered pants that were made from cheap, see through material. Dress was ill fitting and poor quality. I’m now stuck with a store credit after having to pay to return the items and not wishing to purchase anything further. Very disappointing, I do not recommend this store.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Brooke
Brooke

Thanks for the quick response via this public forum. I have contacted the address you have provided prior to submitting this review and have had no response. I look forward to hearing from you with a ‘tailor made solution’.

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Excellent and prompt customer service

published

The customer service was prompt in replying and resolving a situation.

The clothes material still is not to my taste but I love the designs.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Ani
AniSydney, NSW

Poor Quality

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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  • Verified

Jess is the Best!

published

Hello, I had an amazing experience with emailing customer service! I emailed Petal & Pup to switch my delivery address since it was wrong and got connected with Jess. Hands down amazing working and brighten my day! Thank you!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Sue
SuePerth, WA

Prompt service, but disappointing products.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Horrible

published

I am not one to write reviews but on this occasion i am gob-smacked, i purchased a dress and upsized two sized as i really wanted a lovely flowing dress, instead the dress was tight and didn't even fit my size 12 co worker. I ordered a XXL. Only to then she they offer store credits! i will never shop her again why offer store credits only. You are an online store. Terrible experience. I have emailed the company directly with my disappointment.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Poor Customer Service

published

Petal and Pup sent me a dress that absolutely reeked of foul perfume and body odour. It had clearly been worn and then returned. I wonder why they allowed it to be resold. Anyway. I had to email them four times to arrange for a postage return label so I could send the item back. Almost three weeks later, I am still waiting for my refund.....would not recommend and would not purchase here again. Their returns policy is also not great. Credit notes, not refunds, for an online store where you can't try things on is poor form in this day and age.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Anna
Anna
Petal & Pup
Petal and PupPetal & Pup
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Amanda
AmandaGreater Melbourne (Inner), VIC

Buyer Beware !!!

published

• Poor quality clothing
• Never true to size
• No refund available, only a credit note that is valid for 6 months after purchase
• All photos on their site/social media are photoshopped and the clothing you see is NOT what will be delivered !!
• Comments made on social media about their clothes are often deleted. You can tell when there are only 3 positive comments under a photo when they have that many “followers” on social media. Their followers are all bought !
• Please don’t waste your money on petal and pup - they are a scam !

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Iara Martin
Iara MartinSydney, NSW

I would buy with them again

published

I bought a dress that doesn’t fit at all, also I didn’t like the material. I requested a return label + refund and Friona assisted me with a lovely attitude. I believe the company is trying to offer a better service and I would definitely buy with them again.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
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  • Verified

They don’t offer refunds - only store credit. Do NOT buy from this website.

published
  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Celeste H.
Celeste H.Richmond-Tweed, NSW
  • 2 reviews

Don’t Shop Here! Clothes lack quality!

published

I was a loyal customer of petal pup but found the quality of the clothing slowly deteriorating. Over time the clothes quickly fell apart and when I received a faulty dress, customer service were unresponsive. The last faulty item I sent back was supposedly refused and returned to me, but I didn’t receive it in the mail and petal and pup did not offer tracking details. They now cancel all my orders and seemingly blocked me from shopping there (not that I want to anymore) The thing is, the photos and super skinny models can make their clothes look ok on the website but when you receive them they are cheaply made and flimsy. I don’t recommend shopping here.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Sizing Very small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Customer
CustomerPerth, WA
  • 2 reviews
  • Verified

Airleigh Dress

published

Very poor quality dress, completely see-through. I paid $68.90 including shipping and the returns policy states I would need to pay a return fee. For the price I paid I expected good quality material. I won't be shopping with this brand again.

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Melissa Honeyman
Melissa HoneymanSydney, NSW

I am appalled at this company

published

I have tried to return several items and had to pay $15 to return each of those items separately. I still haven't received a response in relation to where my refund or credit note is at and I have sent 5 emails to this company so far. The material is so cheap and the quality is poor for their clothing.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Page 1 of 3

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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