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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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Happy Customer
I have purchased many items from Petal and Pup and i am always happy with what i purchase.
However i did need to return something and Ella was so helpful, it was a easy / non stressful experience.
The reviewer stated that an incentive was offered for this review
Best customer service ever!
I can’t speak highly enough of customer service agent Jess. She was very quick to respond to my refund request & couldn’t have made the process any easier. She handled the experience in such a kind,courteous & professional manner. She definitely is an asset to the Petal & Pup team. Thanks again Jess you’re wonderful :)
- Verified
Poor quality fast fashion
Order arrived quickly however was terrible quality for the price paid. I ordered pants that were made from cheap, see through material. Dress was ill fitting and poor quality. I’m now stuck with a store credit after having to pay to return the items and not wishing to purchase anything further. Very disappointing, I do not recommend this store.
Thanks for the quick response via this public forum. I have contacted the address you have provided prior to submitting this review and have had no response. I look forward to hearing from you with a ‘tailor made solution’.
Excellent and prompt customer service
The customer service was prompt in replying and resolving a situation.
The clothes material still is not to my taste but I love the designs.
Hi Malavika, thank you for taking the time to leave a review. We are constantly looking for ways in which we can better our services to all of our wonderful customers - such as yourself - and your fee...
Read moredback is an invaluable part of that process. We so incredibly disappointed to hear that you were not completely satisfied with your garment and that it wasn't as hoped. Quality is incredibly important to us, so I truly cannot apologise enough that the garment you received was below your expectations.
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Poor Quality
I ordered a dress that has a beautiful design but unfortunately had very poor stitching and threads were opening up. I contacted customer service and they were happy to pay for a return label and send out a new one. A week and a half later they received the old dress and I received a new one.
Again poor poor stitching and opening threads. It looked very similar to the dress I returned back to them but I can´t be sure. I didn´t want to go through the hassle again emailing back and forth but I still let them know that the new dress has the same ...
Hi Ani, Thank you for taking the time today to leave this review. We are always looking for ways to improve and our customer satisfaction is of upmost importance here at P&P, so we truly appreciate th...
Read moree review. I am so sorry to hear the dress you received was not up to the standards we aim to endeavour here at P&P! I can see one of our team members has been in correspondence with you in regards to your order and the replacement sent out to you. We are more than happy to create a tailor-made solution best suited to you if you wish to reach out to us again via your original email thread. We look forward to speaking with you soon. Have a wonderful day. With love, P&P xx
- Verified
Jess is the Best!
Hello, I had an amazing experience with emailing customer service! I emailed Petal & Pup to switch my delivery address since it was wrong and got connected with Jess. Hands down amazing working and brighten my day! Thank you!
Hey Natalie! Thank you so much for the wonderful review. Our team always strive to provide a service that exceeds expectations, so we are so happy to hear Jess was able to provide this for you. We wil...
Read morel be sure to let Jess know of your beautiful review. We truly hope this has encouraged you to continue shopping with us again in the future. With love, P&P xx
Prompt service, but disappointing products.
My first order was a $100 dress that appeared “orange” online and was advertised as “orange”, but when it arrived, it was not “orange” but rather a “rust/brown” colour. It cost $9.95 postage to order the dress and another $9.95 in postage to return it. The store credit was very prompt, so I ordered two winter tops as replacement products. When they arrived, they were not true to size and were huge. Another $9.95 to return the products and once again the credit was promptly applied. I ordered another two different tops and they arrived yesterday...
Read more. Once again the colours and cut were not remotely like the colour and cut in the online photos. I’m not prepared to waste another $9.95 to get another store credit. I’ll donate the clothes to charity. Three orders and not one as advertised… Not a great experience when you can’t get a full refund.Hey Sue! Thanks for taking the time today to leave us a review. Your feedback is greatly appreciated. I am so sorry to hear you have received orders that did not match the correct colour or product de...
Read morescription. It is never our intention to mislead our customers of the colour or quality of our garments and this is definitely not the standards we endeavour to maintain here at P&P! I am unable to locate any correspondence with our Customer Experience team, however, we would love to take the opportunity to provide a tailor-made solution best suited to you. We kindly ask if you could reach out to our Customer Experience team at contactus@petalandpup.com.au so our team can further assist you. We thank you again for taking the time to leave us an honest review so we can better the service we provide our customers. We look forward to speaking with you soon. With love, P&P xx
Horrible
I am not one to write reviews but on this occasion i am gob-smacked, i purchased a dress and upsized two sized as i really wanted a lovely flowing dress, instead the dress was tight and didn't even fit my size 12 co worker. I ordered a XXL. Only to then she they offer store credits! i will never shop her again why offer store credits only. You are an online store. Terrible experience. I have emailed the company directly with my disappointment.
Hi Danielle, Thanks for taking the time to leave us a review today. I am so sorry to hear your shopping experience with us was anything short of amazing. I can assure you, we would never try to intent...
Read moreionally mislead any of our items or sizing. We do list the approximate flat front measurements in the descriptions of our new arrivals to help determine which size will be best to go for, so if you are unsure of your exact size or usually in between a few different sizes, we would recommend measuring your waist and bust to see which size will be the best fit for you. Our Customer Experience team are always more than happy to assist in picking the correct size or creating tailor-made solutions best suited for our customers. I was able to locate our team's correspondence with you and can see one of our team members were able to assist you. Again, thank you so much for taking the time to share your experience with and giving us the opportunity to do better. All the best, P&P xx
Poor Customer Service
Petal and Pup sent me a dress that absolutely reeked of foul perfume and body odour. It had clearly been worn and then returned. I wonder why they allowed it to be resold. Anyway. I had to email them four times to arrange for a postage return label so I could send the item back. Almost three weeks later, I am still waiting for my refund.....would not recommend and would not purchase here again. Their returns policy is also not great. Credit notes, not refunds, for an online store where you can't try things on is poor form in this day and age.
Hey Anna, Thank you for taking the time to share your experience with us. I was able to locate your previous order and was able to see our team's correspondence. As our return policy states, we are m...
Read moreore than happy to offer a refund due to faults. We can see our team is currently in the process of processing your refund and we are always here to help. Our Customer Experience Team is ready and available to help with troubleshooting our returns portal as well as attending to any other questions or concerns you may have. Our Customers mean the world to us and our CX Team is happy to help find a tailor made solution wherever possible. With love, P&P. xx
Im not saying you aren't offering me a refund. Did you read my comment properly? I'm complaining about the constant following up I've had to do to even get the returns label and that I still don't hav...
Read moree the refund...for something which is your fault. I shouldnt have to chase a company to rectify THEIR MISTAKE. Do you understand now?Hi Anna, I thank you again for your response, my apologies for not being more clear in my understanding of your concerns. I can see the opportunity for improvement here and we will take action immedia...
Read moretely to see to it that our customer's are not left without a reply beyond our 24 hour expectation. We also recognize the need for improvement around our alternative return options such as refunds. Since we only offer store credit on returns, the refund option is reserved for those occasions when we've missed the bar. I'm happy to say this does not happen often but there are areas of inefficiency impacting this process, areas that we are working on improving currently.Find out how Petal & Pup compares to other Clothing Shops & Brands
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Buyer Beware !!!
• Poor quality clothing
• Never true to size
• No refund available, only a credit note that is valid for 6 months after purchase
• All photos on their site/social media are photoshopped and the clothing you see is NOT what will be delivered !!
• Comments made on social media about their clothes are often deleted. You can tell when there are only 3 positive comments under a photo when they have that many “followers” on social media. Their followers are all bought !
• Please don’t waste your money on petal and pup - they are a scam !
Hi Amanda, Thanks for taking the time to share your review. I'm so sorry your recent experience with us was less that amazing. We would never intentionally mislead our customers and if there is someth...
Read moreing that is not quite right with any of our products we want nothing more than to make the necessary changes to mend that issue. I was not able to locate your order details or contact details from this review but we would love to assist If you have not done so already, I highly recommend contacting our Customer Experience team, they are always happy to assist with finding a tailor made solution. We hope to hear from you soon! best, the Team at P&P
I would buy with them again
I bought a dress that doesn’t fit at all, also I didn’t like the material. I requested a return label + refund and Friona assisted me with a lovely attitude. I believe the company is trying to offer a better service and I would definitely buy with them again.
- Verified
They don’t offer refunds - only store credit. Do NOT buy from this website.
BE CAREFUL
I ordered a few dresses for my sisters wedding when I receive them they were very different colours and quality to the picture. I’m so disheartened. I am in the process of sending them back now and after reading other peoples reviews I am terrified of how this will play out. I have spent a considerable amount of money with this website and it appears that they do not offer refunds only store credit, which I feel needs to be very clear to the consumer before and as they are buying from this website - not written in tiny writing and ...
Read moretrapping their customers. when I emailed the company informing them I wish to return my items and to ask for some more clarity on the refund process they simply told me my refund will be emailed to me and to check my junk folder - how can you email a refund? Store credit is NOT a refund. If I’m returning items I do not want store credit - I want my money back. *update* this entire process has cost me money. Whilst the messages have been very nice, they’ve also been very unhelpful. I have 0 product and a lot of stress. Here is the only proof of purchase I can provide as I’ve sent everything back. I’m now having to phone my bank and citizens advice bureau to come to some resolution to actually get my money back. I’ve lost out on a large amount of money. I feel so silly for not reading reviews, don’t make my mistake!
Hello Emily, thank you for taking the time to share your experience. I am sorry to hear the dresses ordered did not meet your expectations. Dissatisfaction is the last thing we want our customers to e...
Read morexperience and it is our regular practice to provide tailor made solutions in these cases. I was able to locate our conversation history with you and found our detailed responses regarding our return policy as well as next steps after returning.Find out how Petal & Pup compares to other Clothing Shops & Brands
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- 2 reviews
Don’t Shop Here! Clothes lack quality!
I was a loyal customer of petal pup but found the quality of the clothing slowly deteriorating. Over time the clothes quickly fell apart and when I received a faulty dress, customer service were unresponsive. The last faulty item I sent back was supposedly refused and returned to me, but I didn’t receive it in the mail and petal and pup did not offer tracking details. They now cancel all my orders and seemingly blocked me from shopping there (not that I want to anymore) The thing is, the photos and super skinny models can make their clothes look ok on the website but when you receive them they are cheaply made and flimsy. I don’t recommend shopping here.
Hello Celeste, thank you for sharing your review. I'm sorry to hear you've had such negative experiences recently. I can assure you, we would never intentionally ignore our customers.
We thrive on o...
Read moreur customer feedback as this points directly to areas where improvement is needed. Whether that be product quality, inclusivity, service issues, etc. we want to know about it.
- 2 reviews
- Verified
Airleigh Dress
Very poor quality dress, completely see-through. I paid $68.90 including shipping and the returns policy states I would need to pay a return fee. For the price I paid I expected good quality material. I won't be shopping with this brand again.
Hi There, thank you for taking the time to leave a review, we truly appreciate your honesty and feedback. We cannot apologise enough to hear you have experienced this with us and we would love the opp...
Read moreortunity to make things right for you. Our Customer Experience team are always willing to assist and create tailor made solutions best suited to you. Should you wish to reach out please email us at: contactus@petalandpup.com.au. Please know that it is never our intention to create an experience less than 5 stars and we endeavour to take this as feedback for the future. We look forward to being in touch again soon, have a lovely day! With love, P&P xx
I am appalled at this company
I have tried to return several items and had to pay $15 to return each of those items separately. I still haven't received a response in relation to where my refund or credit note is at and I have sent 5 emails to this company so far. The material is so cheap and the quality is poor for their clothing.
Hello Melissa,
Thank you for taking the time to share your review. I am so sorry to hear you've had such a negative experience. I can assure you, this was not intentional and the last thing we want to do is make our customers feel ignored. ...
Read more I was able to locate the emails you've sent and I can also see we've replied to each one. Historically this is due to replies landing in a spam or junk folder. I would greatly appreciate the opportunity to assist you. Please feel free to email me directly at brittany@petalandpup.com.au Warm regards, BrittanyQuestions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
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Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Brooke, thank you for taking the time to leave a review. Your feedback is what helps us find ways to improve both our products and services!
We are so incredibly disappointed to hear that your o...
Read morerder wasn’t as hoped. Quality is incredibly important to us, so I truly cannot apologise enough that the garment you received was below your expectations.