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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
Prompt service, but disappointing products.
My first order was a $100 dress that appeared “orange” online and was advertised as “orange”, but when it arrived, it was not “orange” but rather a “rust/brown” colour. It cost $9.95 postage to order the dress and another $9.95 in postage to return it. The store credit was very prompt, so I ordered two winter tops as replacement products. When they arrived, they were not true to size and were huge. Another $9.95 to return the products and once again the credit was promptly applied. I ordered another two different tops and they arrived yesterday...
Read more. Once again the colours and cut were not remotely like the colour and cut in the online photos. I’m not prepared to waste another $9.95 to get another store credit. I’ll donate the clothes to charity. Three orders and not one as advertised… Not a great experience when you can’t get a full refund.
- 2 reviews
- 1 like
Hit and miss sizing, average customer service
I bought two size 10 dresses from P&P, one fit perfectly, the other is realistically a size 12-14. P&P have refused a credit note for return of this dress as it was on sale. In normal circumstances I would accept this as fair but the dress is clearly very far from being true to size. They have twice declined to accept the return and instead gave me a 10% discount code. So I can spend more money on dresses that might not fit and that I can’t return?
Hi Rebecca, I am sorry to hear there was a difference in size with your 2 dresses. We buy from a wide variety of suppliers which is why we there can be differences in size breaks. That is why we place...
Read more measurements on every garment so customers have the chance to understand the measurements of each garment to their own personal dimensions. If you are truly unhappy with a store credit, feel free to email us at contactus@petalandpup.com I am sure we can tailor make a resolution for you
Hi, I wasn’t unsatisfied with a store credit - I was refused one and given a 10% discount code instead.
Thanks for your reply Rebecca, I would love to revisit your situation to find the resolution you are looking for. Would it be possible to make contact with me at emmag@petalandpup.com.au
Has all different tags, nice stuff but dont get the quality you pay for
Bought 3 dresses and a top online. Cost me a total of $250. Thinking I would get semi decent quality. Every clothing had a different tag on it from another brand and looks nothing like the photos advertised online. Also ordered size 8 dresses to end up being size 12/14. Thought I would of been paying for better quality not stuff for $10 from China. Very disappointed.
Hi Angela,
Thank you for your review! I'm sorry to hear that your experience with us here at P&P has not been absolutely perfect!...
Read more If there is anything we can do to turn things around for you, please send through your order number, product name/s and details to us at: contactus@petalandpup.com.au. One of our customer care team members will be able to rectify your issue as soon as possible! Hope this helps and have a great day! The P&P team xx
- Verified
Never as good as the photos
I had to return a number of items as I found that every time I purchased something I liked from the website, it failed to meet my expectations once it arrived in the post.
Hi Claire,
Thank you so much for your honest feedback!...
Read more We are incredibly disappointed to hear that this has been your shopping experience with us here at P+P. If you have the time, we would be so appreciative if you could send us an email at contactus@petalandpup.com.au - one of our customer care team members would love to turn this experience around for you as soon as possible! We hope this helps and thank you again for sharing your feedback. Much love, the P&P team xxReview collected in partnership with Petal & Pup
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Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hey Sue! Thanks for taking the time today to leave us a review. Your feedback is greatly appreciated. I am so sorry to hear you have received orders that did not match the correct colour or product de...
Read morescription. It is never our intention to mislead our customers of the colour or quality of our garments and this is definitely not the standards we endeavour to maintain here at P&P! I am unable to locate any correspondence with our Customer Experience team, however, we would love to take the opportunity to provide a tailor-made solution best suited to you. We kindly ask if you could reach out to our Customer Experience team at contactus@petalandpup.com.au so our team can further assist you. We thank you again for taking the time to leave us an honest review so we can better the service we provide our customers. We look forward to speaking with you soon. With love, P&P xx