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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
- Verified
Jess is the Best!
Hello, I had an amazing experience with emailing customer service! I emailed Petal & Pup to switch my delivery address since it was wrong and got connected with Jess. Hands down amazing working and brighten my day! Thank you!
Don’t bother waisting your money
Really bad quality for the price that they sell the clothes. Can only get store credit (not obvious) when returning clothes so I’m ordering clothes and sending them back which can’t be good for the environment? They delete any negative comments on social media as me and friends have all questioned things then it disappears. Any positive review on YouTube etc is all done by sponcers of petal and pup
Hey Amy, thanks for your feedback we truly appreciate you taking the time! The returns policy regarding the store credit is on our website and on the invoice that is sent with the clothing. Unfortunat...
Read moreely due to the nature of online shopping sending back clothing is apart of the process. We are happy to have product forums to discuss the product and experience through channels such as this, and the product reviews on our website, as it would be hard to express the exact product on social media if it is brand new and just dropped and people are talking about other products that aren't matching the actual photo. Hope this info helps and we are always there for you if you want to reach out to: contactus@petalandpup.com.au
I don’t think the nature of buying things online is knowing you will probably return. I think you buy things online hoping it you like it and if you don’t you return and get your money back. Rather th...
Read morean buying and returning just so you can spend your own money. most other company’s will give your money back if your not happy with the product. It’s quite clear that the reason you only get store credit is because the quality of the clothes are poor in comparison to the price - so you are probably expecting returns. I appreciate it says it on the website but this isn’t obvious. It’s unusual these days that you will only offer store credit in a return.
Bad Quality for price tag
Having never ordered from petal and pup i gave it ago. I found the quality/colours of the items to be terrible/not true for the amount you pay for them. I wouldn’t order from them again.
Hey Klouise, thanks for you review, we are sorry to hear that you didn't like the look and feel of the items, we have a wonderful customer service team who is there for you should you want to discuss ...
Read moreyour purchase any further at contactus@petalandpup.com x
Sorry but for a store that doesn’t offer refunds i won’t even bother sending the items back as i don’t wish for a store credit to buy more less than average quality clothing.
Thanks for your reply Klouise, we always try to tailor make solutions to fit individual situations, but we understand it is your decision
- 5 reviews
- 1 like
Zip broke after first wear & shrunk a LOT after a cool hand wash (as instructed)
I bought a dress for my partners graduation, it looked well, not as well as it had looked on the website but it tends to be that way with most clothes!
I wore the dress once and cool hand-washed as per the care instructions (I also dried the dress as per these instructions)
I went to wear my dress for the second time this weekend and the zip had derailed?
The length of the dress is midi to the calf and has now shrunk to just below the knee... It is terrible quality and I am so disappointed as it looked so pretty online :(
Shipping was really fast but that's about it i'm afraid..
I would try again however due to the company's super strict returns policy it means I will not...
Hey Jnu, thanks for your leaving your review with us. That's a shame about your washing mishap! I was wondering if you had made contact with our lovely staff at contactus@petalandpup.com.au. to explai...
Read moren this situation? As each case is reviewed individually to suit each situation. Please feel free to contact us to discuss further, the team at P+P!
Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
- Verified
So much love!
Website is very easy to find your way around, great range of items. The quality is so good that if you don't buy it that day it will most likely be sold out!!
Hi Twinklesnapp,
Aw, thank you so much for your lovely feedback! This is so appreciated. We have restocks and new arrivals landing daily, so be sure to keep checking our website to find more items you love ♡
Review collected in partnership with Petal & Pup
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hey Natalie! Thank you so much for the wonderful review. Our team always strive to provide a service that exceeds expectations, so we are so happy to hear Jess was able to provide this for you. We wil...
Read morel be sure to let Jess know of your beautiful review. We truly hope this has encouraged you to continue shopping with us again in the future. With love, P&P xx