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Petal & Pup
4.3 from 710 reviews · View Statistics
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Reviews

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Customer
CustomerPerth, WA
  • Verified

Airleigh Dress

published

Very poor quality dress, completely see-through. I paid $68.90 including shipping and the returns policy states I would need to pay a return fee. For the price I paid I expected good quality material. I won't be shopping with this brand again.

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Mari Luik
Mari Luik
  • 2 reviews
  • 2 likes

Poor quality and bad fit

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Jnu
JnuPerth, WA
  • 2 reviews

Zip broke after first wear & shrunk a LOT after a cool hand wash (as instructed)

published

I bought a dress for my partners graduation, it looked well, not as well as it had looked on the website but it tends to be that way with most clothes!
I wore the dress once and cool hand-washed as per the care instructions (I also dried the dress as per these instructions)
I went to wear my dress for the second time this weekend and the zip had derailed?
The length of the dress is midi to the calf and has now shrunk to just below the knee... It is terrible quality and I am so disappointed as it looked so pretty online :(
Shipping was really fast but that's about it i'm afraid..
I would try again however due to the company's super strict returns policy it means I will not...

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Lily
LilyGreater Melbourne (Inner), VIC

Avoid!!

published

Bought two dresses which looked great on the website. The quality of the material and make is terrible particularly given the price.

I am very petite so struggle to find clothes that fit well and purchased the smallest size available which ended up being too large. Unbelievable that an online store does not offer a refund unlike most other stores. What am I supposed to do with a store credit???

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Amy
Amy
  • 3 reviews
  • 2 likes

Check their returns before buying!

published

i Bought a dress that arrived and definitely doesn’t look like the picture nor was I happy with paying $90 for the quality. But they will not give you a refund just credit note plus you need to pay for shipping to get the item and pay again to return it which most other online stores offer returns and refunds. I just wish I read their returns policy beforehand

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Victoria
VictoriaGreater Melbourne (Inner), VIC
  • 6 reviews
  • Verified

Returns policy

published

The clothing is cheap and poorly sized. The returns policy makes it difficult to return anything, as you have to pay for postage & only get a gift voucher, no refund.

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Cinzia Marrocco
Cinzia MarroccoGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Great styles poor quality

published

Great looking styles on the site but the quality of fabric and how the garments are made is very poor. Clothes look cheap in the flesh probably due to the poor quality of the fabrics.

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Twinklesnapp
TwinklesnappSouth East Queensland, QLD
  • Verified

So much love!

published

Website is very easy to find your way around, great range of items. The quality is so good that if you don't buy it that day it will most likely be sold out!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Hi Twinklesnapp,
Aw, thank you so much for your lovely feedback! This is so appreciated. We have restocks and new arrivals landing daily, so be sure to keep checking our website to find more items you love ♡

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Review collected in partnership with Petal & Pup

  • Verified

Petal n pup

published

Prices are always full price however when they have a sale, most things are out of stock/unavailable and the moment the sale ends, the stock is available as well as new stock. I find this is the case each and every single time. Website navigation and quality of items are good.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

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Enisa
EnisaGreater Melbourne (Inner), VIC
  • Verified

Great online store with great variety!

published

Online store is easy to navigate and there is a great range of clothing. However the quality of clothing is a bit of hit and miss And given that refunds are not provided, only credits, I’ve been hesitant to continue making purchases. Should a refund be provided I would feel more comfortable taking the risk of purchasing online.

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Hi Enisa,
Thank you so much for your feedback ♡ These are things we will take into consideration for the future.
However please do not hesitate to send us an email to contactus@petalandpup.com.au for any assistance on returning an order back to us. x

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Review collected in partnership with Petal & Pup

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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