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Petal & Pup
4.3 from 799 reviews · View Statistics
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Reviews

2.5
17 reviews
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Dolores H.
Dolores H.Greater Melbourne (Inner), VIC

Don't bother

published

While the range, marketing and customer service is second to none, the quality is abysmal. The material is cheap, mostly synthetic. The stitching is sloppy. And if you are lucky enough to find something that looks decent, you'd probably only get limited wear out of it. The products look way better on the website than they do online, its a real expectations vs reality fail situation. Its also disappointing that the models are a size 6-8, I think the owners need to consider the diversity of shape and size that they might be catering to. I bought two dresses and ended up returning both. I wish money back was still an option because I'd really rather not have to try a third item, I'm tempted to just part with the store credit and call it a day!

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
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Amy
AmySouth East Queensland, QLD

Happy Customer

published

I have purchased many items from Petal and Pup and i am always happy with what i purchase.

However i did need to return something and Ella was so helpful, it was a easy / non stressful experience.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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The reviewer stated that an incentive was offered for this review

Ani
AniSydney, NSW

Poor Quality

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Poor Customer Service

published

Petal and Pup sent me a dress that absolutely reeked of foul perfume and body odour. It had clearly been worn and then returned. I wonder why they allowed it to be resold. Anyway. I had to email them four times to arrange for a postage return label so I could send the item back. Almost three weeks later, I am still waiting for my refund.....would not recommend and would not purchase here again. Their returns policy is also not great. Credit notes, not refunds, for an online store where you can't try things on is poor form in this day and age.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Anna
Anna
Petal & Pup
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  • Verified

They don’t offer refunds - only store credit. Do NOT buy from this website.

published
  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Melissa Honeyman
Melissa HoneymanSydney, NSW

I am appalled at this company

published

I have tried to return several items and had to pay $15 to return each of those items separately. I still haven't received a response in relation to where my refund or credit note is at and I have sent 5 emails to this company so far. The material is so cheap and the quality is poor for their clothing.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
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Fantastic customer service!

published

Unfortunately I wasn't entirely happy in the dress I had ordered but when I got in contact with customer service to query where to go to next the service from Fiona has been faultless. Prompt replies and very happy with the outcome.
This was my 3rd order from their website and although the dress wasn't quite as described I will defininitely be ordering again!!

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
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Jeena Gurung
Jeena Gurung Sydney, NSW

Best customer service I have ever received

published

Sophie helped me to get refund as the product did not meet my expectations.
She was amazing and very responsive throughout the entire process.
Never got this kind of customer service from other stores.
Definitely will try for the other products in future.

Lots of love wish them all the best❤️

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Kim
KimSydney, NSW

Love!!!

published

Customer service is excellent and I just love the range at Petal and pup, always something different and your goodies arrive so quickly!
I always look forward to my email that lets me know when new arrivals have landed!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Leeeeeeena
LeeeeeeenaSouth Australia
  • 4 reviews
  • 2 likes

Petal & NUP. Never again.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Rebecca R.
Rebecca R.
  • 2 reviews

Ver poor quality

published

I have purchased on two occasions from Petal & Pup.
On both occasions I have found the quality to be poor.
The last purchase I purchased 3 dress for the Maldives. One of them did not even last 1 wear with all the elastic giving way during dinner at a beautiful restaurant.
The other item after the second wash, the fabric frade.
The quality of the fabric is cheap, the make of the items are cheap also.
After contacting the company regarding my disappointing experiences with their product, there response was less then satisfactory.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Ali
AliGreater Melbourne (Metropolitan), VIC
  • Verified

Cheap quality, good range of products.

published

Easy to navigate online store. Satisfied with range of products available. The actual quality of clothing/products purchased was poor eg falling apart after one wear, unfinished seams, poor/thin quality of fabrics used and products overpriced.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

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Pre
PreSouth East Queensland, QLD
  • Verified

Amazing

published

I really love shopping on this website, they provide really fast shipping.And the clothes are very affordable and provide a wide size range. I've shopped with this brand on a regular basis for almost a year now because of all the current trend and styles.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

The reviewer stated that an incentive was offered for this review

  • Verified

Won’t use again

published

You get store credit (not a refund) when you return items and you have to pay return postage costs. Not worth the risk when most of the clothes are not true to size anyway!

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Kriti Osondu
Kriti OsonduSouth East Queensland, QLD
  • 6 reviews
  • 1 like

Not happy with the quality and the refund policy

published

Made the order last week and got the 3 outfits the next day. Was pleasantly surprised with the prompt delivery but was quickly disappointed with all 3 of them. The quality of 2 of the outfits were poor and the 3rd one was so ill-fitting... One of outfit didn't even look much like the picture on the website, and looked like a cheaper version of the same. I read their return policy as I didn't want to keep any of the outfits and wanted to return. But was upset that they can only offer store credit. Its 2019 and nearly most of the stores especially online ones offer refunds as they want to keep their customers. Now, I feel I will be stuck with the store credits as I am very reluctant to buy anything from them :(

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
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Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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