Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
While the range, marketing and customer service is second to none, the quality is abysmal. The material is cheap, mostly synthetic. The stitching is sloppy. And if you are lucky enough to find something that looks decent, you'd probably only get limited wear out of it. The products look way better on the website than they do online, its a real expectations vs reality fail situation. Its also disappointing that the models are a size 6-8, I think the owners need to consider the diversity of shape and size that they might be catering to. I bought two dresses and ended up returning both. I wish money back was still an option because I'd really rather not have to try a third item, I'm tempted to just part with the store credit and call it a day!
I have purchased many items from Petal and Pup and i am always happy with what i purchase.
However i did need to return something and Ella was so helpful, it was a easy / non stressful experience.
The reviewer stated that an incentive was offered for this review
Poor quality fast fashion
Order arrived quickly however was terrible quality for the price paid. I ordered pants that were made from cheap, see through material. Dress was ill fitting and poor quality. I’m now stuck with a store credit after having to pay to return the items and not wishing to purchase anything further. Very disappointing, I do not recommend this store.
Excellent and prompt customer service
The customer service was prompt in replying and resolving a situation.
The clothes material still is not to my taste but I love the designs.
Jess is the Best!
Hello, I had an amazing experience with emailing customer service! I emailed Petal & Pup to switch my delivery address since it was wrong and got connected with Jess. Hands down amazing working and brighten my day! Thank you!
Poor Customer Service
Petal and Pup sent me a dress that absolutely reeked of foul perfume and body odour. It had clearly been worn and then returned. I wonder why they allowed it to be resold. Anyway. I had to email them four times to arrange for a postage return label so I could send the item back. Almost three weeks later, I am still waiting for my refund.....would not recommend and would not purchase here again. Their returns policy is also not great. Credit notes, not refunds, for an online store where you can't try things on is poor form in this day and age.
I am appalled at this company
I have tried to return several items and had to pay $15 to return each of those items separately. I still haven't received a response in relation to where my refund or credit note is at and I have sent 5 emails to this company so far. The material is so cheap and the quality is poor for their clothing.
Fantastic customer service!
Unfortunately I wasn't entirely happy in the dress I had ordered but when I got in contact with customer service to query where to go to next the service from Fiona has been faultless. Prompt replies and very happy with the outcome.
This was my 3rd order from their website and although the dress wasn't quite as described I will defininitely be ordering again!!
Easy to purchase from with the quickest postage!
The site is easy to navigate, with lots of variety. I found what I was looking for with ease. While I have had to return an item because of the sizing, the return process was easy, my only dislike is that you cannot receive a refund only store credit and you have to pay for return postage. Otherwise speaking to the team was quick and easy when I asked about when I would receive the store credit. The items purchased were good quality and was happy with both items, just, unfortunately, an item was slightly too small. Otherwise, everything was easy and simple to deal with. Will definitely purchase again!
Crap online shopping experience ever
Receive faulty items and once I brought it up with them they took days to respond. So every email took forever to be responded to. Been over a month and yet to receive my refund even tho clothes were sent back weeks ago. Even the customer service team were rude and unhelpful. If I could give minus stars I would. Wouldn’t recommend shopping at this brand at all. The quality of clothes were crap so bad would much rather to shop at Kmart and get 100% more stuff for that price they are charging.
Don’t bother waisting your money
Really bad quality for the price that they sell the clothes. Can only get store credit (not obvious) when returning clothes so I’m ordering clothes and sending them back which can’t be good for the environment? They delete any negative comments on social media as me and friends have all questioned things then it disappears. Any positive review on YouTube etc is all done by sponcers of petal and pup
Bad quality dress. Customer service and returns extremely slow.
Ordered a dress and pair of shoes. My first order with Petal and Pup. The order processing time is little slower than what I've become accustomed to with like-for-like competitors (Amaroso are much faster on delivery and processing returns). The dress was very poor quality for $89.95! Also had a fault in the sleeves and looked very different from the photos - I was hoping to wear this to an informal wedding however the dress looks and feels extremely cheap and tacky. The likes of Valley Girl have better quality similar dresses for a quarter of ...the price. The shoes were way too big and wide for my size 8 feet and overpriced for $49.95. I decided to return both items and hope for better quality products - hopefully the photos next time I order are actually a true indication of the product. Paid for postage to have returned. Checked the other day and the parcel had arrived to Petal and Pup Monday morning at 8am, nearly 5 working days ago. Again, I have been accustomed to returns being processed within 1-2 days. Apparently it can take 6 working days to process a return which is pretty ridiculous. Really Petal and Pup need to pick up their game otherwise they won't be around for much longer. There is only so long you can scam people. If I had known the quality of products, I would never have purchased. Ideally I would like a refund but apparently that is against store policy, which doesn't surprise me in the slightest.
Bad Quality for price tag
Having never ordered from petal and pup i gave it ago. I found the quality/colours of the items to be terrible/not true for the amount you pay for them. I wouldn’t order from them again.
Zip broke after first wear & shrunk a LOT after a cool hand wash (as instructed)
I bought a dress for my partners graduation, it looked well, not as well as it had looked on the website but it tends to be that way with most clothes!
I wore the dress once and cool hand-washed as per the care instructions (I also dried the dress as per these instructions)
I went to wear my dress for the second time this weekend and the zip had derailed?
The length of the dress is midi to the calf and has now shrunk to just below the knee... It is terrible quality and I am so disappointed as it looked so pretty online :(
Shipping was really fast but that's about it i'm afraid..
I would try again however due to the company's super strict returns policy it means I will not...
i wont shop here again!
ive purchased many items over the years. Unfortunately the majority has been faulty. Petal and pup are near impossible to communicate with and refuse to accept faulty items. Its a faceless company. I wont shop here again!
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Thanks for reaching out....The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...e feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...ich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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