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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
Happy Customer
I have purchased many items from Petal and Pup and i am always happy with what i purchase.
However i did need to return something and Ella was so helpful, it was a easy / non stressful experience.
The reviewer stated that an incentive was offered for this review
Excellent and prompt customer service
The customer service was prompt in replying and resolving a situation.
The clothes material still is not to my taste but I love the designs.
- Verified
Jess is the Best!
Hello, I had an amazing experience with emailing customer service! I emailed Petal & Pup to switch my delivery address since it was wrong and got connected with Jess. Hands down amazing working and brighten my day! Thank you!
Hey Natalie! Thank you so much for the wonderful review. Our team always strive to provide a service that exceeds expectations, so we are so happy to hear Jess was able to provide this for you. We wil...
Read morel be sure to let Jess know of your beautiful review. We truly hope this has encouraged you to continue shopping with us again in the future. With love, P&P xx
Fantastic customer service!
Unfortunately I wasn't entirely happy in the dress I had ordered but when I got in contact with customer service to query where to go to next the service from Fiona has been faultless. Prompt replies and very happy with the outcome.
This was my 3rd order from their website and although the dress wasn't quite as described I will defininitely be ordering again!!
Hi Melanie, thank you so much for your review. We sincerely apologise the garment wasn't as hoped, and we can definitely empathise with you on this. To hear Fiona has been able to provide you with fau...
Read moreltless service is wonderful feedback, we think she is pretty amazing too! We hope to be serving you again in the near future. Love the team at P&P xx
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- 3 reviews
- 1 like
Easy to purchase from with the quickest postage!
The site is easy to navigate, with lots of variety. I found what I was looking for with ease. While I have had to return an item because of the sizing, the return process was easy, my only dislike is that you cannot receive a refund only store credit and you have to pay for return postage. Otherwise speaking to the team was quick and easy when I asked about when I would receive the store credit. The items purchased were good quality and was happy with both items, just, unfortunately, an item was slightly too small. Otherwise, everything was easy and simple to deal with. Will definitely purchase again!
Hey Grace, thanks so much for taking the time to leave your review! I'm so happy to hear you enjoyed the streamline returns process - we truly want all of our customers to have the best shopping exper...
Read moreience possible! Our Customer Experience team are always eager to work with you and come to a tailor made solution with you :) Have a wonderful week! Love the team at P+P xx
- Verified
More sizes required
Beautiful clothes, well made, excellent service on postage and returns. Unfortunately no larger sizes. Expanding size range would be of great benefit. Unfortunately this company only caters for up to size 14, and credits are available on returns, not refunds even if tie size is not available. Length of garments misleading by pictures.
Hi there,
Thank you so much for leaving your amazing feedback! We are so excited to hear that you have been nothing but satisfied with our clothing and service here at P&P! ♡...
Read more In regards to our sizing, please be assured that we are currently looking into increasing our sizing chart to cater to all of our lovely customers - be sure to keep checking back at our website as we implement these changes in future :) Thanks so much again - the P&P team xxReview collected in partnership with Petal & Pup
- Verified
So much love!
Website is very easy to find your way around, great range of items. The quality is so good that if you don't buy it that day it will most likely be sold out!!
Hi Twinklesnapp,
Aw, thank you so much for your lovely feedback! This is so appreciated. We have restocks and new arrivals landing daily, so be sure to keep checking our website to find more items you love ♡
Review collected in partnership with Petal & Pup
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Malavika, thank you for taking the time to leave a review. We are constantly looking for ways in which we can better our services to all of our wonderful customers - such as yourself - and your fee...
Read moredback is an invaluable part of that process. We so incredibly disappointed to hear that you were not completely satisfied with your garment and that it wasn't as hoped. Quality is incredibly important to us, so I truly cannot apologise enough that the garment you received was below your expectations.