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Petal & Pup
4.2 from 569 reviews · View Statistics

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Incredible customer service

published

I have purchased a number of items over the past year and the quality is great but even better is the customer service. Fast delivery, easy returns.

Recently contacted the customer service only to receive a lovely email the next day (thanks Fiona).
Great company and clothing!

Product Quality
Shipping
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
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The reviewer stated that an incentive was offered for this review

  • Verified

You cannot go wrong with Petal & Pup!

published

The website is absolutely wonderful and has so many different options to choose from. I had six weddings to attend this summer, and I got every single one of my dresses from here!

The products are 100% quality and fit so nicely every time. It took a few times of ordering and returning to find my size, but once I did it was perfect. Everything is true to size.

Also, customer service is a 10/10 experience every time! I love this company.

Product Quality
Shipping
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
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The reviewer stated that an incentive was offered for this review

Eve Alcott

Eve AlcottSydney, NSW

  • 2 reviews

So wonderful I immediately bought more!

published

I purchased a pair of jeans and a jumper the other day and after they arrived (super quick shipping!) I was so impressed, another pair of jeans and two more knits were purchased. All equally as lovely!
Communication with P & P was prompt and delightful (regarding sizing) as well.
Could not be more happy.
Will definitely purchase again!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
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Great customer service

published

I bought some dresses in Feb off Petal and Pup which unfortunately didn’t fit me. I returned these items for a credit note and repurchased new items. I repeated this process about 3 times before I realised I am just way too small for the clothes. The team at Petal and Pup were very understanding and felt for my struggle so they provided me with a refund instead, knowing that I couldn’t use a credit note if I simply didn’t fit. I was so appreciative of this and their responsiveness the whole way through put me at ease! I wish I could purchase from them just based on the fact they were so helpful!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
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PUPAU-956255 - Amazing customers service from Abby. Fast response, extremely helpful instructions re return and credit.

published

Product is great. Just wrong size sadly. Return process made easy with great help from Abby. Thank you team. Lookings forward to the credit order.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Freya

FreyaSouth East Queensland, QLD

  • 2 reviews

Very helpful

published

Quick and easy ordering. Fast responses. Staff always available to assist with any queries so very helpful online assisted with my query within 24hrs.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Amazing customer service!

published

The most gorgeous dresses! And when I had to return a product (related to customs in my country, not because of the product/store!) customer support was absolutely amazing, very thoughtful service!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
JSS

JSS

  • 5 reviews
  • 1 like

Petal and Pup service is fantastic

published

Very satisfied with the service Petal and Pup provide. Very friendly and understanding staff who care about their customers! Their responses were very prompt and extremely helpful. I love all of the products I’ve bought from Petal and Pup over the years. Overall, recommend Petal and Pup highly!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Eliza

ElizaGreater Melbourne (Outer), VIC

Fast and efficient customer service

published

I returned an item and lost track of the order status. When I emailed through customer support was very prompt and super helpful in resending the emails I needed. Easy to deal with and a nice interaction even though my outfit choice wasn't a success- Thank's Fiona!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
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Customer service was amazing!

published

I had a faulty product and the lady assisting me was amazing! So helpful and would 100% order from there site again !

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Talei

TaleiSouthwest, VIC

Wonderful customer service!

published

I recently misplaced a credit note which had been issued to me a few months ago. I contacted the office and received fantastic customer service. My credit note was reissued immediately with a friendly email. Was wonderful to receive such amazing service!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
KL S.

KL S.South East Queensland, QLD

Return of Dress

published

Thank-you so much for your timely and kind reply. Your actions have just gained your company a forever customer along with her 16 year old daughter and her friends.
Good will is very rare these days - thank-you for showing me yours.
I have posted the dresses today.

(My daughter made an error in her purchase and this company kindly adjusted their policy to accommodate her error in judgement.
Great customer service

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Lucy

LucySydney, NSW

  • 3 reviews
  • 1 like

Disappointed ☹️

published

I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.

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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Maria

MariaGreater Melbourne (Inner), VIC

  • 2 reviews

Amazing clothes

published

Ijust recieved the velma pants in the mail and i absolutely love them!
Such amazing quality and so comfy im tempted to buy another pair!! Thankyou so much.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
MVH

MVHSouth East Queensland, QLD

The best customer service EVER!

published

Having a sales background, my expectations are high when it comes to customer service. Petal & Pup provided the best customer service that I have experienced in a VERY long time. Not only will I be back but I will be recommending you to all my family and friends.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
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Jackie

JackieHobart, TAS

Returning a faulty item

published

There were marks on my item. They were more than happy to refund and give a discount for another purchase

Product Quality
Shipping
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

  • Verified

Petal & Pup is truly amazing!!

published

Their customer service truly went above and beyond. They truly wanted to ensure the highest level possible of customer satisfaction. I received a dress with the hem starting to come loose, they immediately issued me a full refund and allowed me to keep the dress, which I took to a seamstress and the hem was fixed quickly. I do a lot of online shopping and this was the best customer service I have ever received!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Favourite online shop!

published

I love shopping with petal & pup! I have used them for years and the service and quality of products just keeps getting better. Would 100% recommended to anyone :)

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Madison

MadisonNorth Queensland, QLD

Amazing Store with the best help!

published

Amazing store! Beautiful items and always the fastest shipping! Quick with returns and the girls are always super helpful with any issues!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Dushica

DushicaSydney, NSW

Excellent costumer service!

published

Very kind and helpful costumer service. Excellent product . I am very satisfied with the quality of every item I have ordered.
⭐⭐⭐⭐⭐

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 17
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Questions & Answers

Radvilė A.

Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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