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Petal & Pup
4.4 from 809 reviews · View Statistics
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Liby
Liby
  • 5 reviews
  • 2 likes

Best customer service around!

published

I unfortunately ordered the incorrect dress and reordered without waiting to receive the original package as needed it for an event. After contacting the customer experience team they were extremely helpful in getting the matter sorted and was one of the best customer experiences I’ve had in a really long time! Everyone I have interacted with has been absolutely fabulous and as I first time buyer from Petal & Pup, I can guarantee I’ll be coming back and recommending you to all of my friends. Thank you to the amazing team for all of your assistance.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Amazing Customer service!

published

Jess from CS was so friendly and quick in responding to my email regarding an error in payment! She was very friendly and accomodating and is the reason why I will continue to shop here! Quality of everything I have bought so far has been amazing and return time and resend is within 24 hours!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
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  • Verified

Great service!

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Outstanding service

published

Thank you so much for the great service.
It’s hard to find online businesses that take pride in their customer service. I had an issue with one of pieces I purchased, petal and pup have resolved this issue so promptly and with ease for myself.

I am so glad I came across Petal and Pup, I absolutely LOVE this business and am so glad to have received such great service so that I can continue to use them in future.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
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Customer service

published

The service received was prompt, friendly and so helpful and very accommodating. Great service by the team at Petal and Pup!

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Fantastic product and even better customer service!

published
Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Amazing customer service from Abby

published

Amazing customer service from Abby. Such a great experience. Very helpful and speedy with her replies. One of my best online ahoooing experiences

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Ciara
Ciara
  • 5 reviews

Great products, excellent service

published

I've bought off here multiple times and it's great. Some items may not be as good as others but I just go off what the reviews say.

The sizing is pretty spot on there's only been one item where it did not fit me. There is a good selection of clothing.

The customer service is amazing! They are super friendly, respond back quickly and were very accommodating to my requests. They also dispatch orders pretty fast.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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meryem
meryemSydney, NSW

Amazing return process

published

On top of having amazing delivery times, Petal and Pup have such a great the return process on their website! Larger clothing stores that have been around forever don’t even have such a user-friendly, streamlined online return system. So helpful!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Beautiful dresses and wonderful costumer service !

published

Incredible customer service and easy returns! I swapped a few dresses for a wedding and they were very flexible and accommodating!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Hopeful happy shopper
Hopeful happy shopperGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Amazing customer service!

published

I had a slight issue with a lovely dress I bought. I emailed re getting a replacement and Carla replied almost immediately. I was so impressed by her swift, friendly and informative answers to my emails. Carla was so professional and a credit to the business! I would definitely shop with Petal and Pup again. Thank you!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
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Richa
RichaGreater Melbourne (Outer), VIC

Amazing styles and customer service

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
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  • Verified

Please respond to customer emails

published

I have emailed twice trying to organise a return- no one has responded
Can Petal and Pup please get back to me

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Petal & Pup
Petal and PupPetal & PupSend a private message
Petal & Pup
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Suzi
Suzi
  • 2 reviews

Great customer service & fast deliveries

published

The customer service is faultless, always obliging to help and very efficient, even when you gave stuffed up, totally recommend

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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P Hollenkamp
P HollenkampIllawarra, NSW
  • 3 reviews

A great company to purchase from, with an easy returns service.

published

The clothing quality is excellent, sizing pretty accurate and the returns process is easy to navigate. When conversing via email the staff are prompt and efficient!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Page 1 of 5

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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