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Petal & Pup
4.3 from 799 reviews · View Statistics
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Reviews

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  • Verified

Please respond to customer emails

published

I have emailed twice trying to organise a return- no one has responded
Can Petal and Pup please get back to me

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Petal & Pup
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Petal & Pup
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Sarah
SarahSydney, NSW
  • 3 reviews

Great clothes but terrible returns policy

published

Always love the clothes from Petal and Pup, good price and style. However their returns policy is really disappointing. Navigating a return on their website is hard to do and it took over 24 hours for a returns label to be emailed to me. I was charged $9.95 for the return! I feel this is alot considering I was returning a $50 item. I will now reconsider buying from Petal and Pup again and choose other suppliers that offer low or no cost returns.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Unsatisfying
UnsatisfyingSydney Surrounds, NSW
  • 2 reviews
  • 1 like
  • Verified

Very poor material and sizing all wrong

published

Very poor quality in material and sizing is different with every order hard to keep track on what size you should be ordering large small medium all different won’t order again

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Unsatisfying
Unsatisfying

That’s it that product was a disgrace

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Review collected in partnership with Petal & Pup

Giselle
Giselle
  • 2 reviews
  • Verified

Poor quality and customer service

published

Poor quality products often with poor fit.
Very much behind the times when it comes to an online store not offering ANY refund option, particularly when competing online stores offer much better returns service.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Review collected in partnership with Petal & Pup

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  • Verified

Terrible Refund and Return Policy

published

P&P have a terrible refund and return policy. You can only receive a credit voucher for items you would like to return. Exchange items you also need to factor in shipping costs. I will not shop with P&P again for the shear inconvenience if an item is not quite right.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Review collected in partnership with Petal & Pup

jobe
jobeBrisbane
  • 4 reviews
  • 8 likes
  • Verified

Tried twice but wont be back

published

The staff are lovely and very helpful but unfortunately the sizing charts and quality are lacking. The first item I purchase was huge on me even though I checked sizing charts. I then had to pay for return postage and was not able to obtain a refund so received a credit which I then had to reorder and hope the szing was right and pay for postage again. The second time I ordered the dress was terrible quality and ill fitting. I was offered a refund this time as the product was faulty. The clothing is gorgeous but not always reflective in real life. If you updated your refund policy to give customers confidence to shop I think I would be more inclined to continue to shop.

Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Review collected in partnership with Petal & Pup

Ash
AshSydney Surrounds, NSW
  • 2 reviews
  • 1 like

Nasty returns and exchange policy

published
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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