Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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PUPAU-956255 - Amazing customers service from Abby. Fast response, extremely helpful instructions re return and credit.
Product is great. Just wrong size sadly. Return process made easy with great help from Abby. Thank you team. Lookings forward to the credit order.
Amazing customer service!
The most gorgeous dresses! And when I had to return a product (related to customs in my country, not because of the product/store!) customer support was absolutely amazing, very thoughtful service!
Fast and efficient customer service
I returned an item and lost track of the order status. When I emailed through customer support was very prompt and super helpful in resending the emails I needed. Easy to deal with and a nice interaction even though my outfit choice wasn't a success- Thank's Fiona!
Customer service was amazing!
I had a faulty product and the lady assisting me was amazing! So helpful and would 100% order from there site again !
Wonderful customer service!
I recently misplaced a credit note which had been issued to me a few months ago. I contacted the office and received fantastic customer service. My credit note was reissued immediately with a friendly email. Was wonderful to receive such amazing service!
Return of Dress
Thank-you so much for your timely and kind reply. Your actions have just gained your company a forever customer along with her 16 year old daughter and her friends.
Good will is very rare these days - thank-you for showing me yours.
I have posted the dresses today.
(My daughter made an error in her purchase and this company kindly adjusted their policy to accommodate her error in judgement.
Great customer service
Petal & Pup is truly amazing!!
Their customer service truly went above and beyond. They truly wanted to ensure the highest level possible of customer satisfaction. I received a dress with the hem starting to come loose, they immediately issued me a full refund and allowed me to keep the dress, which I took to a seamstress and the hem was fixed quickly. I do a lot of online shopping and this was the best customer service I have ever received!
Amazing Store with the best help!
Amazing store! Beautiful items and always the fastest shipping! Quick with returns and the girls are always super helpful with any issues!
Excellent costumer service!
Very kind and helpful costumer service. Excellent product . I am very satisfied with the quality of every item I have ordered.
Returns help beyond measure
Fiona was so incredibly understanding an amazing to deal with via email. I had just been made redundant and health issues and learned my gift voucher had expired. I sent an email requesting could they please help me and they were beyond helpful instantly even responding over the Easter break on a public holiday. I love petal and pup and I love them even more now knowing I’m not just a number and that my business with them is valued. Thank you so much.
Great customer service
After ordering an item and it being to big, the team at petal and pup were so helpful! They answered all my emails promptly and helped with getting my store credit as quickly as they could. A big shout out to Sophie who was so polite and lovely in her replies! So glad I found this clothing site and can't wait to make future purchases xx
The best customer service and amazing clothes!!
Petal and Pup have the most amazing customer service officers. If you have a query, they are so prompt on their emails, super friendly, plus, have amazing clothes on their site!!
Best Customer Service (and also best clothes!)
Have always loved petal and pup (everything that arrives is great quality and comes so fast!) but they really go above and beyond. I had to cancel my order as I needed it for a photoshoot and it hadn't shipped yet- messaged the team and they were so kind and cancelled my order and refunded me. Any other company goes "you need to receive it and then return it." They were so obliging and helpful! Absolutely love this store!
First class customer service!
Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)
Great customer service!
I was given two Petal and Pup dresses for Christmas and both were both great. Unfortunately one didn’t wash well and when I contacted customer service they offered superb support to return the item and select an alternative. Really impressed by the friendly and prompt response to my concern. Great job Petal & Pup!
Incredible service and beautiful products
I ordered a few dresses to be my bridesmaids dresses and then had to change size. The delivery was incredibly prompt for every order (I’ve ordered 3 times now) and they were also so fast at returning my emails. The customer service team were very lovely, helpful and understanding which made for an altogether wonderful experience. I’m so happy with my dresses and the quality is just so beautiful!
The most amazing customer service
I had an issue with a dress after it shrunk in the wash and I reached out the company and they were so amazing!
They gave me free returns and a 10% discount on my next order.
The girls were seriously so lovely and even though the dress did shrink the fabric itself was lovely and the clothing is very well made.
Couldn't recommend it more highly.
Exceptional customer service
The representative teams at Petal and Pup are the most responsive, attentive and understanding! They are so helpful and flexible when providing guidance on return items. Exceptional customer service - it’s these little experiences with a brand that will make you a customer for life! ❤️
Petal + Pup has gained a lifelong customer!
I am so incredibly impressed with the level of service that Petal + Pup provides. They go above and beyond and ensure to please.
I purchased 4 pieces of clothing at 12:30am Tuesday and received an email to confirm my order was shipped that same afternoon after 4pm. I then received my items early this afteroon (Wednesday). My order even came with a lovely note from the person who packed my order. Clearly there is a lot of love with every step of my purchase!
Unfortunately 2 of the 4 items I purchased just didn't fit right and did not sit well...on me as I am in between sizes. Not to fret, I contacted customer service through their live chat function and through Facebook and got a response very shortly on both communication channels. I was taken care of by Fiona who I told about my situation as I was heading on a short holiday this weekend and ideally wished to use my items by the Sunday. She completely understood my situation and I was eager to return the items to be able to purchase again. I headed straight to the local Post Office to return (which was at my own expense, but note if you pay through PayPal you can get this compensated back to you) and came back home with Fiona being extremely kind enough to offer a store-credit sooner than it usually would take. I can't say this would be the same experience for every customer, however I am sure they tailor their solutions to every person and circumstances. Although they do not offer a cash-refund (which we aren't entitled to), their returns process as is, is extremely generous and I don't even mind because of the huge range of amazing clothes they have in their store! Quality of clothing on first try-on is amazing. I can't wait to buy more. I am such a cheap-skate but these clothes are worth splurging on. Thank you Fiona for being such a great example of what it means to care for customers. She even wished me luck for my assignment! Thank you Petal + Pup.
FANTASTIC CUSTOMER SERVICE
Thank you so much Sophie, you went above and beyond with your customer service. I have told everyone I know about how fantastic you were, I hope you get lots of extra business from this word of mouth. Also, the dress fits perfectly!
Questions & Answers
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Petal & Pup
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Petal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Petal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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