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Petal & Pup
4.2 from 544 reviews · View Statistics

Reviews

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Rebecca

RebeccaMurray Region, NSW

Best customer service ever!!

published

Late 2019 I purchased a few dresses and unfortunately none of them were right for me so I returned them and my voucher went out of date cause I just couldn’t look at clothes cause it made me feel bad about myself. But Over the Easter period I messaged them and they were so understanding and were kind enough to reinstate my gift card for me! I am forever grateful and will tell everyone to shop here!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Kathryn

KathrynGreater Melbourne (Inner), VIC

Customer Service was fab :)

published

I love the dress I brought from Petal and Pup and will be a return customer. I was really pleased with their customer service and the support provided for returns/exchanges.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Samantha H.

Samantha H.Sydney, NSW

Amazing Customer Service and Products

published

You have a customer for life and I’m always recommending your company not only for the quality of products but service!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Fiona B

Fiona BGreater Melbourne (Inner), VIC

Petal and pup customer service

published

I recently purchased over $500 worth of items and silly me not reading the returns policy I thought I was able to get a refund. Unfortunately this was not apart of their return policy. The items I purchased were all a 6 or Xs. I explained to Sophie from customer service that I didn’t fit into anything (I normally float between a 4 and a 6. Sophie replied so quickly and I was so impressed with her response, concluding that she would be able to Offer me a refund in this case. I was so impressed with the customer service I received and I would recommend petal and pup to all my family and friends!!

Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Monique

MoniqueKimberley, WA

Excellent customer service!

published

I've shopped with Petal and Pup quite a few times before, many times successfully but unfortunately occasionally I have gotten my sizing wrong. In these instances I have always found the customer service team have gone above and beyond to help out with returns - they have always been super prompt with responses to emails and like to make sure you're 100% happy with your product - really takes the stress out of online shopping. Definitely a boutique I recommend to my friends! Thanks Petal & Pup team for your always friendly and helpful customer service :)

Product Quality
Shipping
Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Happy customer

Happy customer Sydney, NSW

Fabulously fast delivery and response to emails.

published

I am so impressed with this company. I received my items only one day after my orders and also received very friendly and professional responses to my emails and unusual requests. Petal and Pup were so accommodating and generous in their offer to help me. I think their clothing is gorgeous and of great quality. I would recommend this lovely Aussie company to all. Well done and thank you.

Product Quality
Shipping
Incentivised ReviewNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Tamieka

Tamieka

  • 2 reviews

Excellent service and products

published

I hadn't shopped with Petal and Pup regularly, but after their amazing and quick customer service, it will be my first stop from now on! x

Product Quality
Shipping
Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Amanda

AmandaDarling Downs, QLD

Very satisfied

published

I love petal and pup. Have many of there dresses but i bought 1 which was abit small.. I returned the dress and exchanged for a different size. Was no trouble at all, Fiona made everything so easy and always quick to reply when i messaged. Was very satisfied with the service i received

Product Quality
Shipping
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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The reviewer stated that an incentive was offered for this review

FANTASTIC CUSTOMER SERVICE

published

Thank you so much Sophie, you went above and beyond with your customer service. I have told everyone I know about how fantastic you were, I hope you get lots of extra business from this word of mouth. Also, the dress fits perfectly!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Rhiannon

RhiannonPerth, WA

Amazing customer service.

published

I bought three items from petal and pup, and unfortunately two were too big for me. They made the returning process so easy and the customer service was fantastic and timely. Thanks so much. Will be shopping with you again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Rhiannon, thank you for your review. We are so pleased to hear the returns process was made as stress free and convenient as possible. We look forward to serving you again soon! Have a wonderful day, love P&P xx

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Cath

CathSydney, NSW

I love my new dress (es)

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Bill

BillNorth Queensland, QLD

  • 3 reviews
  • 1 like

Excellent service

published

I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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E.S

E.S

  • 2 reviews
  • 2 likes

Fast shipping. Good quality clothing

published

Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.

Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Madeleine

Madeleine

  • 2 reviews

Great experience

published

I had a dress that was ruined after one wear and one wash and the Petal and Pup team were so understanding and offered me a refund with free return immediately. They were incredibly helpful and would highly recommend dealing with them again!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Love this petal and pup

published

Love this place. delivery is so quick, product of the clothing is amazing.. and the staff if you ever need to do a return are incredible and so prompt at responding. ❤️❤️❤️

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Donna

DonnaGreater Melbourne (Inner), VIC

Great customer service

published

I ordered a dress which was not the right fit and returned it. I received a credit note which expired. Due to covid and lockdown there was really no point in me purchasing any of their beautiful clothes with nowhere to wear it. I asked if they were to able to extend the credit note for a month or so and Fiona replied promptly with an offer to extend for 6 months! I was pleasantly surprised and grateful. Thank you for great customer service. Donna

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Responsive customer service

published

Very helpful customer service via messenger when returning items. Very quick shipping. Items are of high quality and fit well

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Great customer service and fantastic products

published

Was very happy with after sales service Products were great but customer service was exceptional. Will definitely buy again in future.

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Megan

MeganGreater Melbourne (Outer), VIC

  • 2 reviews

Great customer service

published

My experience with customer service was great!
I ordered pants that were too big and exchanged them for a smaller size. The new pair were delivered the day after I ordered.
When I emailed customer service, they emailed back straight away and were able to help me out.
I have always found the clothing to be great quality and am a frequent shopper!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Fantastic quality and service

published

FANTASTIC CUSTOMER SERVICE
. I am so impressed with my customer service experience with Petal and Pup. I ordered a top, that when it arrived, was too small. I emailed the team to let them know and returned the item. I loved the top so much though and the quality of the material was quality and just what I was looking for, so I re ordered a larger size. The item arrived within days to New Zealand and when I returned the smaller item, I was refunded and kept in communication with the team throughout the process. I would highly recommend to friends and anyone looking for some fab items!! Thanks P&P

Product Quality
Shipping
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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The reviewer stated that an incentive was offered for this review

Page 1 of 4
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Questions & Answers

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

hira noon

hira noonasked

Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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