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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
- Verified
Please respond to customer emails
I have emailed twice trying to organise a return- no one has responded
Can Petal and Pup please get back to me
Hi,
Thanks for your prompt response....
Read more I have just sent you a private message to get some contact details from you so we can assist you further. We look forward to speaking with you soon! :)Hey Victoria!
Thank you for sending that through to us. I was able to locate our team's correspondence with you which I believe may have ended up in your spam/junk folder. Regrettably our emails can ...
Read moreoften end up in there. I do apologise for any disappointment this may have caused you.
- 2 reviews
Great after service
Due to sizing I had to return my items and despite the returns policy being a credit, I was given a full refund on request by the very helpful staff
Customer Service is Second to None
What an amazing company and staff to deal with. Shoshana was more than accomodating in regards to a problem I occured
- 3 reviews
- 1 like
Excellent service
I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.
Hi Bill, thank you for taking the time to leave a review, this truly is appreciated. We are so sorry to hear the garment wasn't the perfect fit, our Customer Experience team are always eager to help y...
Read moreou find the right size should you wish to get in touch. We hope you are able to find another item you love using the store credit! Have a wonderful day, love P&P xx
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No refunds and credit only valid for 6 months
I received my order timely but the sizes come out really small. Only in fine print they let you know that you can't get a refund but only store credit which is valid for only six months. So if you cannot find something on time that suits you and has the same value they're basically stealing from you. Be aware of this when you shop here!
Hi Anne, thank you for taking the time to leave your review. I'm so sorry to hear your garment's weren't the most perfect fit. Please kindly keep in mind we hand measure and list each garment's flat l...
Read moreay measurements in their product description box to help find the best size - our Customer Experience team is always eager to help also! I would love the opportunity to be able to assist you with your purchase, as I couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&P. xx
- 2 reviews
- 1 like
Great customer service
Love the design but I’d say they’re on the large side. I’m petit and it’s not easy for me to shop for something suitable. However, customer service is great - super responsive and helpful! It would be great though if customers have the option of cash refund or store credit that doesn’t expire.
Hey Kanyan, thanks so much for leaving your review! We are always looking for areas to improve and will take your sizing needs into consideration. We are so happy to hear that you received great custo...
Read moremer service! Feel free to reach out to us if you would like further assistance with returns or credit notes. I am sure we can find tailor made solutions to meet your needs! Love the team at P+P xx
So much cute stuff
Easy to navigate , easy to order, delivery quick and any issues sorted quickly , only reason I didn’t give 5 star was because a lot
Of thing not available in my size. Haven’t liked the fabric on some things but my fault for not ready blurb properly
Hey there, thanks so much for leaving your review! We are happy to hear that you have found the shopping experience easy and the delivery fast. Thanks for letting us know about the availability of siz...
Read moreing. We are always looking for areas where we can improve, so we will pass on your feedback to the necessary department. We look forward to serving you in the future! Love the team at P+P xx
- 2 reviews
- Verified
Poor quality and customer service
Poor quality products often with poor fit.
Very much behind the times when it comes to an online store not offering ANY refund option, particularly when competing online stores offer much better returns service.
Hi Giselle,
Thanks for providing your feedback!...
Read more We are so sorry that this is the experience you have had with us here at P&P and can understand your disappointment. Please be assured that we are constantly looking into ways of improving our service to ensure that customers are receiving the best possible level of service from us! ♡ We would love to turn this issue around for you - if there is anything we can do to rectify this situation, please do not hesitate to contact our customer care team at the following email address: contactus@petalandpup.com.au. One of our customer care members will be able to readily assist you as soon as possible :) Have a lovely day! The P&P team xxReview collected in partnership with Petal & Pup
- Verified
Terrible Refund and Return Policy
P&P have a terrible refund and return policy. You can only receive a credit voucher for items you would like to return. Exchange items you also need to factor in shipping costs. I will not shop with P&P again for the shear inconvenience if an item is not quite right.
Hi there,
Thanks so much for passing on your feedback! ...
Read more We really appreciate you passing this onto us as we want to ensure that all of our policies are user-friendly for our lovely customers. We will definitely be taking this on board - please be sure to keep checking back at our website as we look into making some changes in the near future :) Thanks again for your feedback and have a lovely day! With love, the P&P team xxReview collected in partnership with Petal & Pup
Find out how Petal & Pup compares to other Clothing Shops & Brands
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- 2 reviews
- 1 like
- Verified
Love Petal and Pup
Very satisfied how easy and super quick all correspondence with the team is! I had a great experience with a garment that was faulty. No issues with the return what so ever
Hi Meacs,
Thanks so much for your lovely message! We are so thrilled to hear that this has been your experience with us here at P&P as this is the customer service experience we would like to provide to all of our lovely customers :) ...
Read more We look forward to seeing you shop with us again soon! With love - the P&P team xxxReview collected in partnership with Petal & Pup
- 2 reviews
- 1 like
Nasty returns and exchange policy
I ordered 4 items in one order, over $300, qualifying for free shipping. Loved all items, however the jeans were a bit loose around my stomach as they’re high wasted. I am normally a Size 10, but because of the shape I need a Size 9.
I emailed about exchanging the Size 10 for the Size 9, to which I was told they do not offer exchanges, and I would have to return the jeans for a credit note, and then buy the jeans in the right size again. The jeans are $79.95, so won’t qualify for free shipping. So not only will I have to pay for the jeans to b...
Hi Ash,
We sincerely apologise for this disappointment caused on our behalf. I can see one of our Customer Care team members have sent you an email and have resolved this for you.
If you have any fur...
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi!
Thanks for reaching out....
Read more We are so sorry to hear you have emailed twice and have not received a response! Over the holiday periods we do tend to get an influx of enquiries which can cause a delay in response up to 48 hours, however, our team is working around the clock to respond to all enquiries as soon as possible! So I can better assist you, can you please provide me your order number so I can reach out and help organise your return as soon as possible? Please also be sure to check your spam/junk folder as our emails can often end up there as well. Again, we are so sorry for any disappointment this may have caused.We look forward to speaking with you soon! With love, P&P xx