- Sign in
- Write a review
Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
- 2 reviews
Great after service
Due to sizing I had to return my items and despite the returns policy being a credit, I was given a full refund on request by the very helpful staff
- 3 reviews
Great clothes but terrible returns policy
Always love the clothes from Petal and Pup, good price and style. However their returns policy is really disappointing. Navigating a return on their website is hard to do and it took over 24 hours for a returns label to be emailed to me. I was charged $9.95 for the return! I feel this is alot considering I was returning a $50 item. I will now reconsider buying from Petal and Pup again and choose other suppliers that offer low or no cost returns.
Customer Service is Second to None
What an amazing company and staff to deal with. Shoshana was more than accomodating in regards to a problem I occured
- 3 reviews
- 1 like
Excellent service
I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.
Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
- 2 reviews
- 1 like
Great customer service
Love the design but I’d say they’re on the large side. I’m petit and it’s not easy for me to shop for something suitable. However, customer service is great - super responsive and helpful! It would be great though if customers have the option of cash refund or store credit that doesn’t expire.
Hey Kanyan, thanks so much for leaving your review! We are always looking for areas to improve and will take your sizing needs into consideration. We are so happy to hear that you received great custo...
Read moremer service! Feel free to reach out to us if you would like further assistance with returns or credit notes. I am sure we can find tailor made solutions to meet your needs! Love the team at P+P xx
So much cute stuff
Easy to navigate , easy to order, delivery quick and any issues sorted quickly , only reason I didn’t give 5 star was because a lot
Of thing not available in my size. Haven’t liked the fabric on some things but my fault for not ready blurb properly
Hey there, thanks so much for leaving your review! We are happy to hear that you have found the shopping experience easy and the delivery fast. Thanks for letting us know about the availability of siz...
Read moreing. We are always looking for areas where we can improve, so we will pass on your feedback to the necessary department. We look forward to serving you in the future! Love the team at P+P xx
- Verified
Good offering poor returns policy and store credit expiry
- Nice variety and style of clothing
- poor sizing choices coupled with poor returns policy (no refund of money and you need to pay for return postage)
- only offer store credit which expired less than 1 year since return
- price point is high for the relative quality of clothing.
Hi Jessica,
Thank you so much for your review! ...
Read more We are so happy to hear that you love the P&P range just as much as we do! Wide variety and high quality styles are very important factors for us when choosing products, so this is such amazing feedback to hear :) We will definitely take your feedback on board in regards to our returns policy to ensure that we are only providing the very best level of service for our lovely customers! Be sure to keep checking back at our website to see when these changes are implemented hopefully in the near future ♡ Thanks so much again! With love, the P&P team xxReview collected in partnership with Petal & Pup
- 2 reviews
- 1 like
- Verified
Very poor material and sizing all wrong
Very poor quality in material and sizing is different with every order hard to keep track on what size you should be ordering large small medium all different won’t order again
Hi There,
Thank you for providing your feedback! We are so sorry that this has been your experience with us here at P&P....
Read more If there is anything we can do to make things right for you, or if you need any assistance with any particular styles, do not hesitate to contact our customer care team at contactus@petalandpup.com.au. Thank you and have a wonderful day! The P&P team xx
That’s it that product was a disgrace
Review collected in partnership with Petal & Pup
- 2 reviews
- 1 like
- Verified
Love Petal and Pup
Very satisfied how easy and super quick all correspondence with the team is! I had a great experience with a garment that was faulty. No issues with the return what so ever
Hi Meacs,
Thanks so much for your lovely message! We are so thrilled to hear that this has been your experience with us here at P&P as this is the customer service experience we would like to provide to all of our lovely customers :) ...
Read more We look forward to seeing you shop with us again soon! With love - the P&P team xxxReview collected in partnership with Petal & Pup
Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Bill, thank you for taking the time to leave a review, this truly is appreciated. We are so sorry to hear the garment wasn't the perfect fit, our Customer Experience team are always eager to help y...
Read moreou find the right size should you wish to get in touch. We hope you are able to find another item you love using the store credit! Have a wonderful day, love P&P xx