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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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- 3 reviews
- 1 like
Disappointed ☹️
I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.
Super cheap material
Completely unsatisfied with the three dresses I recently brought from petal and pup.
The delivery was fast which is unusual for my remote town but I was severely let down by the quality of the clothes. I will be returning all. For $100 a dress i was expecting better material. The white dress I brought is completely see through. Very disappointed and I will not be a returning customer nor will I recommend this site to others.
*not as advertised!!!
Hello Taylah, Thank you for sharing your feedback. We are sorry to hear you were disappointed with your purchase. We do appreciate you providing this information as this helps our team to pinpoint tho...
Read morese areas of opportunity. There is nothing we care more about than our customers. Please contact our Customer Experience Team as they are always happy to provide tailor made solutions to ensure our lovely customers are take care of.Bad experience all round
Clothing is all random sizes & you can’t get a refund, only store credit.
I ordered a S and 8 in various pairs of pants and they are huge! I’m usually a 8-10 so a S shouldn’t be falling off me. I also accidentally ordered a size 6 in a top (my fault) which I couldn’t get over my head. Going by the pants size you would think a 6 would be a better size.
I spent quite a lot and now I have a store voucher from my refund which I won’t using. Pretty bad not offering refunds on an internet clothing brand. Sad I spent so much in my first order.
Won’t be using again.
Hi Anthony, thank you so much for taking the time to provide feedback on your experience with us. We completely understand it can often be tricky to find your perfect fit, which is why we list the fla...
Read moret measurements in the product description, as these are specific to the garment. Our Customer Experience team would also be more than happy to guide you through your shopping process and offer any advice on style fit/ sizing. Should you wish to reach out to contactus@petalandpup.com.au we would love to create a streamlined and convenient experience for you and find a tailor made solution that works best for you! With Love, P+P xxOk but wouldn't buy again
Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels
Hey Maia, thanks for your review we don't manufacture the clothing, but buy from many suppliers in Australia, who create the RRP's for their products. We lovingly hand pick each item. We are happy to ...
Read morehear you found the shopping quick and easy and the item was similar to how it was advertised even though you didn't like it as much in person, you can always contact us should you want to discuss your purchase further!Find out how Petal & Pup compares to other Clothing Shops & Brands
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- Verified
Poor quality and bad returns policy
I bought a dress from Petal and Pup, it wasn’t true to size and didn’t quite fit. It was also very average quality clearly made cheaply in China for a few dollars. When I went to return it I realised I had to send it back to Australia, I live in Nz so that’s $20 plus in postage... it was just a waste of time, I wouldn’t shop here again when you can shop at places like the iconic, Asos and Zara and return for free. Don’t waste your money.
Hey Elle, thanks for letting us know about your purchase not being the right size, and that us being based in Australia creates a postage issue, we hope one day to grow to the large scale level as an ...
Read moreAsos or Zara so that we could offer the same! Feel free to contact our lovely Customer Service team at contacus@petalandpup.com.au to see how we can assist you with this xxI did contact them, and they told me to look at measurements in future and to have a lovely day, your companies service is rubbish, wasn’t helpful in the slightest....
Hey Elle, I just had a look at your emails and I see that you had thrown out the stock which is a shame that we can't issue a refund without the items. I see a discount code was offered to you which i...
Read mores lovely to see, and that they were explaining the measurements on the website is the most helpful factor to get the size right in the future. We unfortunately have to work within the consumer laws to receive stock in order to be able to create any type of compensation which I trust, you can understand. Sorry for any disappointment caused xPretty poor quality
I've bought an outfit from here before and found that it was relatively okay quality however, wasn't quite true to size. I thought I would give it another go as I assumed it may have been the brand of the jumpsuit not Petal and Pup themselves.
Once I received the clothes I ordered (3 dresses and a skirt) I noticed that they were all pretty poorly made. The design of the skirt has transparent lines that sit right where your bottom is, so people can see your underwear. But my biggest disappointment is that my dresses have shrunk just after ONE w...
Hey Elyza, we are sorry to hear that you experienced some washing mishaps with the clothing. We don't manufacture the clothing but buy from suppliers in Australia. We would be more than happy to assis...
Read moret you with this should you choose to email us at contactus@petalandpup.com.au :)They dont care about customers needs
As soon as a dress I wanted came back in stock I quickly made an order. On their website it says you can change the size if the order hasnt been processed yet. I quickly emailed them and said can I get a different size (I didnt mind if they couldnt do it, I still wanted the size I had ordered as I had an event). I received an email the next day saying my order has been cancelled and I have been refunded. I never asked for an order cancellation. I placed my order strictly for an event I had and I knew it would come in time. But the fact that it was cancelled means I have no dress for the event!
Hey Salma, I am sorry to hear that! Please look in your emails for a little further correspondence about your situation :)
- Verified
Lovely looking cloths, shame about the quality.
Great looking clothing, have purchased a few times and every piece falls apart after two wears. Not the best quality particularly for the price. Huge shame Will not be returning.
Hi there,
Thank you for your feedback! We are so disappointed to hear that this has been your shopping experience with us at P&P....
Read more We would love to turn this around for you - if you could please send these details through to us at contactus@petalandpup.com.au that would be very much appreciated. One of our customer care team members would love to rectify this situation for you as soon as possible :) Have a lovely day! The P&P team xxxReview collected in partnership with Petal & Pup
- Verified
Poor quality
Quality of materials do not match the price.
Styles are great but materials very poor. Would try more things if they did free returns and offered refunds. Delivery pretty expensive
Hi Kirsten,
Thank you for your feedback. We cannot locate any correspondence from you. If you could please send us an email to contactus@petalandpup.com.au we would love to assist you with your order ♡
Review collected in partnership with Petal & Pup
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Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Lucy, thank you for taking the time to provide your feedback. I am terribly sorry to hear about the fault on your 'Cisco' top, as well as the broken earrings, as this is never the kind of shopping ...
Read moreexperience we wish upon any of our customers. However, it is within our best interest to assist you further. Although I was unable to locate any email correspondence from you, our Customer Experience team are eager to guide you through the next best course of action so that we can offer you a tailor made solution best suited to you. Please be rest assured, we completely understand the disappointment and frustration this must cause. To have only worn this once and not washed it is definitely not the standard of quality we endeavour to maintain.