Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Amazing styles and customer service
I recently ordered some dresses over Xmas after following store for a while now and I must say that all the dresses looked fabulous all. The fit was true to size and the material was good too and matched the description perfectly. But what I am absolutely blown away with us their customer service. One of the dresses I bought was not as per description and as soon as I contacted the customer service my enquiry was dealt promptly and I was sent a return label to return the dress. And within no time I have been provided a refund for my dress and I...loved how easy the communication was. I just emailed them and heard back promptly every single time and the instructions were very clear. I honestly appreciate companies that provide such great customer service. I'll be very happy shopping here again and again!
Please respond to customer emails
I have emailed twice trying to organise a return- no one has responded
Can Petal and Pup please get back to me
Jess was very fast and efficient in her reply's, she has gone above and beyond to deliver great service and communication.
Customer service OUTSTANDING
I ordered a gorgeous set from Petal & Pup and I accidentally ordered the incorrect size. It was my outfit for Christmas Day, and it was already Wednesday afternoon (Christmas Day is Saturday).. so I sent an email to the returns department and a lovely lady called Abby, was only too willing to help.
In short I have returned back my set that was tok small and have the correct size - all gorgeously ready for Christmas Day.. all this done by Thursday afternoon! Abby you are a rock star!!
Thank you beautiful tribe at Petal & Pup.
Merry Christmas & safe keeping wishes
Excellent Customer Service even during negative experiences
I recently purchased a pair of pants from Petal & Pup and unfortunately the quality was not what I’d hoped, however, I was incredibly impressed with the after sales service I received from team members Carla and Abby.
They were kind, considerate and understanding of my situation, assisting me in lodging a return and then ensuring I received a refund very efficiently.
Previously I’ve had to exchange an item due to sizing and was blown away by Petal & Pup’s processing time - the same day I’d dropped the return into the post office I already had ...
Great customer service & fast deliveries
The customer service is faultless, always obliging to help and very efficient, even when you gave stuffed up, totally recommend
A great company to purchase from, with an easy returns service.
The clothing quality is excellent, sizing pretty accurate and the returns process is easy to navigate. When conversing via email the staff are prompt and efficient!
Best customer service
Just showing my gratitude to the petal and pup team for dealing with an inquiry I had very quickly and kindly, I am so appreciative and will not hesitate to purchase knowing that customer support is there when needed.
Fabulous Customer Service
Thank you again, very appreciative to receive efficient seamless service.
P & P attended to my queries instantly and managed my return mishap that I processed in error.
Without hesitation issued a full credit, without a doubt refreshing 10 / 10 Customer Service, highly recommend. Thanks
Fabulous customer service
Highly recommend Shopping with Petal and Pup
I had a small issue which I needed to contact customer service. I sent a email and got a almost instant response. Jess was absolutely fabulous, sorted my issue out.
Thanks Jess, I will definitely be shopping with Petal and Pup again
Excellent customer service
I had to return two items as they were a little too small, I was graced by the help of Shoshana, she was absolutely amazing, very polite, very quick and easy return, very happy even though my items didn’t fit and I had to return them, being looked after by customer care always makes a huge difference! Xx
Fantastic quality and absolutely amazing customer service! Highly recommend this brand
Very happy with the dress I received and customer service was fantastic! Will definitely buy from petal and pup again
Amazing customer service!
The admin team at Petal and Pup have always been so helpful and accomodating with my questions, returns and exchange gift vouchers. They have always been quick to respond and so lovely to talk to! It has always been a pleasure shopping there and I look forward to my next purchase!
This is the fifth time I’ve ordered from Petal and Pup. I’ve always been Impressed with the quality. They have a fantastic return policy and outstanding customer service. Definitely recommend.
Wonderful customer service and faboulous summer dresses
Easy search functionality to find specific items / styles I was after. Great range at affordable prices
Loved the two dresses, skirt received was faulty although it was lovely (faboulous customer service re: faulty skirt)
Quality is reflective of pricing which is fair and lined up with my expectations
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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