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Petal & Pup
4.4 from 811 reviews · View Statistics
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Reviews

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Liss
LissSouth East Queensland, QLD

Good service never goes out of style

published

Petal & Pup were fantastic when communicating with me regarding a return that didn't suit. I have purchased a few garments and always been happy with the quality, service and value

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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  • Verified

Great service!

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
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Customer service

published

The service received was prompt, friendly and so helpful and very accommodating. Great service by the team at Petal and Pup!

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
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  • Verified

Very good quality and good customer service

published

Nice cuts and good fabric quality for 1st order of dresses , pants and a shirt. The 2nd order was lost, but they refunded me right away. It somehow appeared a couple of weeks after and I let the customer service know, and they didn’t charge me for it.
The sizes are slightly bigger, but it might have something to do with the design of the clothes.

Product Quality
5/5
Incentivised Review No
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
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Chrystal
ChrystalPerth, WA
  • 2 reviews
  • 3 likes

The best customer service

published

I bought a product online, it came in 2 days so very quick delivery. The product wasn’t suitable so I was directed to a link to exchange it and with a few easy clicks, I had purchased a different size and was printing the shipping label to exchange my item. It was the easiest exchange system I have ever seen. Not to mention the customer service was incredible! Would highly recommend.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Fantastic product and even better customer service!

published
Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Amazing customer service from Abby

published

Amazing customer service from Abby. Such a great experience. Very helpful and speedy with her replies. One of my best online ahoooing experiences

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Amazing customer service

published

Really recommend Petal & Pup! I ordered 3 bridesmaids dresses and a pair of heals and had some questions about my order and the customer service team could not have been more helpful! Very impressed and will certainly buy from the store again. I also returned an item and the return process was extremely easy to follow. Thank you for a great online shopping experience!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Customer Service

published

Jess was very fast and efficient in her reply's, she has gone above and beyond to deliver great service and communication.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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DimityE
DimityESouth East Queensland, QLD
  • 2 reviews

Customer service OUTSTANDING

published

I ordered a gorgeous set from Petal & Pup and I accidentally ordered the incorrect size. It was my outfit for Christmas Day, and it was already Wednesday afternoon (Christmas Day is Saturday).. so I sent an email to the returns department and a lovely lady called Abby, was only too willing to help.

In short I have returned back my set that was tok small and have the correct size - all gorgeously ready for Christmas Day.. all this done by Thursday afternoon! Abby you are a rock star!!

Thank you beautiful tribe at Petal & Pup.

Merry Christmas & safe keeping wishes

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Janelle R
Janelle RSydney, NSW
  • 2 reviews

Excellent Customer Service even during negative experiences

published
Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Leigh
LeighIllawarra, NSW

Fabulous Customer Service

published

Thank you again, very appreciative to receive efficient seamless service.
P & P attended to my queries instantly and managed my return mishap that I processed in error.
Without hesitation issued a full credit, without a doubt refreshing 10 / 10 Customer Service, highly recommend. Thanks

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Julianne
JulianneGreater Melbourne (Outer), VIC

Excellent customer service

published

So impressed with the great customer service at Petal @ Pup. I made a mistake when making my online order during Black Friday sales and the 25% discount was not applied to the order. Carla was quick to respond to my message and to reassure me that they would refund the difference to my account. My order arrived promptly (much quicker than expected) and I was thrilled with my Oralie dress. The light blue colour is gorgeous.
Thank you for your helpful, friendly and efficient service! It was much appreciated and made my online experience at Petal and Pup a very positive one!!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Fabulous customer service

published

Highly recommend Shopping with Petal and Pup

I had a small issue which I needed to contact customer service. I sent a email and got a almost instant response. Jess was absolutely fabulous, sorted my issue out.

Thanks Jess, I will definitely be shopping with Petal and Pup again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Excellent customer service

published

I had to return two items as they were a little too small, I was graced by the help of Shoshana, she was absolutely amazing, very polite, very quick and easy return, very happy even though my items didn’t fit and I had to return them, being looked after by customer care always makes a huge difference! Xx

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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