1 photo
Petal & Pup

Petal & Pup (page 2 of 3)

4.2 from 594 reviews · View Statistics

Reviews

4.5

42 reviews
Previous
Next

Responsive customer service

published

Very helpful customer service via messenger when returning items. Very quick shipping. Items are of high quality and fit well

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Great customer service and fantastic products

published

Was very happy with after sales service Products were great but customer service was exceptional. Will definitely buy again in future.

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Megan
MeganGreater Melbourne (Outer), VIC
  • 2 reviews

Great customer service

published

My experience with customer service was great!
I ordered pants that were too big and exchanged them for a smaller size. The new pair were delivered the day after I ordered.
When I emailed customer service, they emailed back straight away and were able to help me out.
I have always found the clothing to be great quality and am a frequent shopper!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

Fantastic quality and service

published

FANTASTIC CUSTOMER SERVICE
. I am so impressed with my customer service experience with Petal and Pup. I ordered a top, that when it arrived, was too small. I emailed the team to let them know and returned the item. I loved the top so much though and the quality of the material was quality and just what I was looking for, so I re ordered a larger size. The item arrived within days to New Zealand and when I returned the smaller item, I was refunded and kept in communication with the team throughout the process. I would highly recommend to friends and anyone looking for some fab items!! Thanks P&P

Product Quality
Shipping
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

I love and can't wait to get more

published

I loved the quality of what i got, they were a little too big so easily returned and was given a store credit as per the returns policy on their website.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Dena
DenaGreater Melbourne (Outer), VIC

Customer Service

published

Had a return and the customer service was amazing, girls were very helpful and friendly would definitely recommend. Keep up the amazing work ladies. Communication was easy as and finalising transaction was pleasant.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Good customer service.

published

I have been very happy with the clothes I have bought from Petal & Pup. The overall quality of the clothes is good, but sizing tend to run small. The only downside is that they don’t offer exchanges of products, only refunds with a store credit, which is a little annoying when you just want to change the size but have to Re-buy it instead of simply being able to exchange.
Aside from that their customer service is excellent. I have emailed their customer service A few times about sizing of products and their replies have been fast and helpful to make sizing decisions.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Amazing quality and great service

published

The service from Petal and Pip is unmatched! I had a return due to sizing and my gift card came back very quickly so I could order something else. The team is also very friendly and their clothing is amazing quality. Highly recommend!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Great customer service, quick delivery.

published

Very easy website to use. Ordered two tops that weren't my fit but sent back and organised a store credit. Great customer service when discussing my exchange options. Quality of clothes was great, ordered a shirt that was nice and thick.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
KANYAN LIU
KANYAN LIUSydney, NSW
  • 2 reviews
  • 1 like

Great customer service

published

Love the design but I’d say they’re on the large side. I’m petit and it’s not easy for me to shop for something suitable. However, customer service is great - super responsive and helpful! It would be great though if customers have the option of cash refund or store credit that doesn’t expire.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Ekta C.
Ekta C.Sydney, NSW
  • Verified

Expired credit - reinstated!

published

Just a quick thanks to Bella from Petal & Pup. I went to use my credit from last year, and realised it had expired within 6 months (I thought I had 12 months to use it) - I was pregnant at the time, and must have forgotten to check details. Anyway, I emailed Bella, and she reinstated the credit straight away. I was super pleased with the prompt responses from Bella, and her bright and bubbly personality came through her messages to me. I had an excellent experience with them when I purchased 2 outfits last year, and had to return one, and now with the store credit. Well done guys!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
C. Giurastante
C. GiurastanteMetropolitan Adelaide, SA

So much cute stuff

published

Easy to navigate , easy to order, delivery quick and any issues sorted quickly , only reason I didn’t give 5 star was because a lot
Of thing not available in my size. Haven’t liked the fabric on some things but my fault for not ready blurb properly

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Sarah
SarahWheatbelt, WA
  • 3 reviews

Awesome service, quick replies to queries, quick posting

published

Beautiful clothes and awesome service. I had contacted Petal and Pup with a query and everything sorted immediately , quick replies and full customer satisfaction. Very happy with the service and speed, including quick postage. One item had a flaw/fault, easy to print out new label without drama and return for a refund.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Joanna
JoannaLaunceston, TAS

Helpful, Polite & Prompt

published

I would like to thank Laura & the Petal & Pup team for continually being helpful, polite and prompt with my queries on multiple occasions. Good service is hard to find, so I would like to let you know how much I appreciate your assistance and providing such wonderful service.

Kind regards,
Jo Watson

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Tee
TeeSydney, NSW

The customer service is the best I’ve received from online shopping

published

The team at petal and pup not only provide amazing products and a smooth shopping process, but also great customer service! I have had a lot of bad experiences shopping online and it was a breath of fresh air to email the company about a return and receive such lovely, quick and easy responses. Other businesses could learn from them for sure! I’ll definitely be back for more clothes in the future x

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Page 2 of 3
See all Petal & Pup reviews

Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

See all Petal & Pup questions

Get an answer from our members and Petal & Pup representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
Visit official website

Other Clothing Shops & Brands

Previous
Next
See all Clothing Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.