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Petal & Pup
4.1 from 502 reviews · View Statistics

Reviews

2.3

6 reviews
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Anthony

AnthonySydney, NSW

Bad experience all round

published

Clothing is all random sizes & you can’t get a refund, only store credit.

I ordered a S and 8 in various pairs of pants and they are huge! I’m usually a 8-10 so a S shouldn’t be falling off me. I also accidentally ordered a size 6 in a top (my fault) which I couldn’t get over my head. Going by the pants size you would think a 6 would be a better size.

I spent quite a lot and now I have a store voucher from my refund which I won’t using. Pretty bad not offering refunds on an internet clothing brand. Sad I spent so much in my first order.

Won’t be using again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Nicole Maguire

Nicole MaguireSydney, NSW

Great Service from Laura

published

I had a quite a few questions and Laura was so helpful and friendly, she responded very quickly and was so lovely to deal with. I had to return my order as the sizes were too big but she kept an eye on my delivery and as soon as she knew it had arrived sent me the credit note and I got my new order the next day. Such great service is hard to come by these days so it is lovely when you get it. Thank you Laura you are a doll!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Nicole, thank you so much for taking the time to leave this wonderful review! We will be sure to pass on your compliments to Laura - she really is a star! Love the team at P&P xx

Unsatisfying

UnsatisfyingSydney Surrounds, NSW

  • Verified customer

Very poor material and sizing all wrong

published

Very poor quality in material and sizing is different with every order hard to keep track on what size you should be ordering large small medium all different won’t order again

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
2 comments
Petal & Pup
Petal and PupPetal & Pup
Unsatisfying
Unsatisfying

That’s it that product was a disgrace

Review collected in partnership with Petal & Pup

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jobe

jobeBrisbane

  • 3 reviews
  • 8 likes
  • Verified customer

Tried twice but wont be back

published

The staff are lovely and very helpful but unfortunately the sizing charts and quality are lacking. The first item I purchase was huge on me even though I checked sizing charts. I then had to pay for return postage and was not able to obtain a refund so received a credit which I then had to reorder and hope the szing was right and pay for postage again. The second time I ordered the dress was terrible quality and ill fitting. I was offered a refund this time as the product was faulty. The clothing is gorgeous but not always reflective in real life. If you updated your refund policy to give customers confidence to shop I think I would be more inclined to continue to shop.

Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Review collected in partnership with Petal & Pup

  • Verified customer

Cute clothes, great customer service, but bad sizing!

published

I love everything I see on this site and have ordered multiple things but am yet to keep one because the sizing is always off. Normally too big. Their customer service is so good though and always helpful! Postage is always super fast too!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Review collected in partnership with Petal & Pup

Extremely disappointed

published

I bought two dresses and the quality was okay but I definitely expected way more considering the price. The cut was confusing very large around stomach and super tight around shoulders. The short dresses are just below butt so I could not even lift up my arms without everyone seeing my butt.

What is worse is that the customer has to pay for shipping! I cannot believe I have to pay for returning these items and now I have to find another dress that suits me. I believe I will probably have to send them back quite a few times before I find something, which means a lot of shipping costs!!!

:(

Product Quality
Incentivised ReviewNo
SizingVery large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
See all Petal & Pup reviews

Questions & Answers

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

hira noon

hira noonasked

Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

Get an answer from our members and Petal & Pup representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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