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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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Best quality and best customer service
I love all your clothings such good qualities, customers service team is always on the help
Will definitely purchase more :))
- 5 reviews
- 2 likes
Best customer service around!
I unfortunately ordered the incorrect dress and reordered without waiting to receive the original package as needed it for an event. After contacting the customer experience team they were extremely helpful in getting the matter sorted and was one of the best customer experiences I’ve had in a really long time! Everyone I have interacted with has been absolutely fabulous and as I first time buyer from Petal & Pup, I can guarantee I’ll be coming back and recommending you to all of my friends. Thank you to the amazing team for all of your assistance.
Obsessed with their clothes
Always something I like on Petal and Pup I can’t resist!! Delivery is always quick and quality and fit of clothes is perfect. Can’t wait for my next purchase :)
2 dresses - one bad quality
Great site for clothes and dresses.
I bought the Bambina dress in Olive which is amazing and flattering, so I decided to get another Bambina dress in black but unfortunately the quality of this one is bad. The seam fell apart after one wear which is disappointing considering the first dress is great.
Hi Susanna,
Thank you so much for taking the time to leave this review! I am so incredibly disappointed to hear that you were not completely satisfied with your item and that it wasn't as hoped. Qua...
Read morelity is incredibly important to us here at P&P so I truly can't apologise enough that the second garment you received was below your expectations.Find out how Petal & Pup compares to other Clothing Shops & Brands
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Perfect
I ordered one dress last week, (Kota dress, rust), got it today. Absolutely perfect fit, feminine, flattering. Can't wait to wear it to party this weekend.
Hi Margaret!
Thank you so so much for taking the time to leave this review!...
Read more We are so happy to see this wonderful review of our Kota Dress! We hope you feel amazing when wearing it out this weekend! Thank you so much again! We hope you have a wonderful day. With love, P&P xxAmazing Customer service!
Jess from CS was so friendly and quick in responding to my email regarding an error in payment! She was very friendly and accomodating and is the reason why I will continue to shop here! Quality of everything I have bought so far has been amazing and return time and resend is within 24 hours!
Hi Hayley!
Thank you for a lovely review, we are very appreciative of this. ...
Read more To hear that the quality of items you've purchased have been amazing is fantastic feedback for us. We are so happy to hear Jess was able to assist you in a friendly and timely manner as well! We think she's a great asset to our team so we will be sure to pass this feedback to her as well! We look forward to serving you again in the future, with love P&P xx- Verified
Great service!
I ordered two dresses from Petal & Pup. I received them within a week. They were both beautiful dresses and good quality. Unfortunately they did not fit. However, I went to the website and was easily guided through a simple return process. I sent the dresses back and within days received my refund. Petal & pup takes a small amount for shipping but most online clothing companies don’t even offer refunds. Having this option and the ease of each process like navigating the website, receiving and sending back items was so appreciated. They have rea...
Read morelly good customer service and when I emailed them to tell them I appreciated it, they sent a personal email back. This company’s commitment to making things easier on the customer is rare. I will definitely be ordering from them in the future.Hi Lauren,
Thanks so much for taking the time to leave a review! ...
Read more We are happy to hear you enjoyed our returns process - We tried to make our returns process nice and easy so this is wonderful feedback! Our customer experience team take. lot of pride in their jobs so we are so appreciative of this wonderful review! We look forward to helping you find more of those gorgeous styles you love in the future. Have a wonderful day! Love the team at P+P xxOutstanding service
Thank you so much for the great service.
It’s hard to find online businesses that take pride in their customer service. I had an issue with one of pieces I purchased, petal and pup have resolved this issue so promptly and with ease for myself.
I am so glad I came across Petal and Pup, I absolutely LOVE this business and am so glad to have received such great service so that I can continue to use them in future.
Hi Sarah,
Thank you so much for taking the time out of your day to provide such a lovely review, we are very appreciative of this. ...
Read more We are so happy that our Customer Experience team were able to look after you and provide the appropriate help where necessary. Our team are always striving to provide a service that exceeds expectations and creates tailor made solutions where possible, so we will be sure to pass on your feedback. We truly hope this has encouraged you to continue shopping with us again in the future. With love, P&P xxCustomer service
The service received was prompt, friendly and so helpful and very accommodating. Great service by the team at Petal and Pup!
Hi Jacquie,
Thank you so much for your wonderful review, we are so appreciative. We are pleased to hear your experience with us was amazing and we look forward to continue delivering this to you in the future. ...
Read more With love, P&P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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- Verified
Very good quality and good customer service
Nice cuts and good fabric quality for 1st order of dresses , pants and a shirt. The 2nd order was lost, but they refunded me right away. It somehow appeared a couple of weeks after and I let the customer service know, and they didn’t charge me for it.
The sizes are slightly bigger, but it might have something to do with the design of the clothes.
Hey Delia,
Thank you for such a wonderful review. ...
Read more We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future. Have a wonderful day, love P&P xxSuper fast delivery
First time customer. Excellent quality, delivery in less than 24 hours. This has to be one of my best online shopping experiences so far. Sizing is spot on. Well done Petal & Pup
Hey Melissa!
Thank you so much for the wonderful review. ...
Read more Our team always strive to provide a service that exceeds expectations and create an enjoyable shopping experience for our customer. So we truly appreciate this feedback! We truly hope this has encouraged you to continue shopping with us again in the future. With love, P&P xxFantastic product and even better customer service!
Purchased the Pavani dress - pearl in multiple sizes for my bridesmaids and straight off the bat, P&P were so great in terms of communication and ensuring refunds could be guaranteed if we weren’t completely happy with the fit or style. They also helped with letting us know the exact measurements of the dress despite that not being previously provided in the details of the dress. The dresses were also so beautiful and fit like a glove though definitely go down a size, the material being so much nicer then even expected! Great value for the pric...
Read moree. I did end up having to return one dress as it had some faint water marks on there, but the service by Ella was fantastic, prompt and very helpful. I was able to get a refund quickly and efficiently and settle the issue without any dramaHi Erosha,
Thank you for taking the time to leave us such a lovely review! ...
Read more This truly means the world to our Customer Experience team when we hear such wonderful feedback. We can't wait to let Ella know of this fantastic review as she is such a valuable team member! We hope you have an amazing day and thank you for brightening ours! With love, P&P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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Amazing customer service from Abby
Amazing customer service from Abby. Such a great experience. Very helpful and speedy with her replies. One of my best online ahoooing experiences
- 5 reviews
Great products, excellent service
I've bought off here multiple times and it's great. Some items may not be as good as others but I just go off what the reviews say.
The sizing is pretty spot on there's only been one item where it did not fit me. There is a good selection of clothing.
The customer service is amazing! They are super friendly, respond back quickly and were very accommodating to my requests. They also dispatch orders pretty fast.
Perfect dresses for all occasions
Highly recommend petal and pup clothing to anyone, I needed a couple of dresses for some upcoming events and I couldn’t fault the two dresses I received! Beautiful quality clothes that fit perfectly! And super fast delivery.
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Rachel,
Thanks for taking the time to leave this review!...
Read more This truly means the world to our Customer Experience team when we hear such wonderful feedback. We hope you have an amazing day and thank you for brightening ours! With love, P&P xx