Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Amazing customer service
Really recommend Petal & Pup! I ordered 3 bridesmaids dresses and a pair of heals and had some questions about my order and the customer service team could not have been more helpful! Very impressed and will certainly buy from the store again. I also returned an item and the return process was extremely easy to follow. Thank you for a great online shopping experience!
Jess was very fast and efficient in her reply's, she has gone above and beyond to deliver great service and communication.
Customer service OUTSTANDING
I ordered a gorgeous set from Petal & Pup and I accidentally ordered the incorrect size. It was my outfit for Christmas Day, and it was already Wednesday afternoon (Christmas Day is Saturday).. so I sent an email to the returns department and a lovely lady called Abby, was only too willing to help.
In short I have returned back my set that was tok small and have the correct size - all gorgeously ready for Christmas Day.. all this done by Thursday afternoon! Abby you are a rock star!!
Thank you beautiful tribe at Petal & Pup.
Merry Christmas & safe keeping wishes
Excellent Customer Service even during negative experiences
I recently purchased a pair of pants from Petal & Pup and unfortunately the quality was not what I’d hoped, however, I was incredibly impressed with the after sales service I received from team members Carla and Abby.
They were kind, considerate and understanding of my situation, assisting me in lodging a return and then ensuring I received a refund very efficiently.
Previously I’ve had to exchange an item due to sizing and was blown away by Petal & Pup’s processing time - the same day I’d dropped the return into the post office I already had ...
Excellent customer service
So impressed with the great customer service at Petal @ Pup. I made a mistake when making my online order during Black Friday sales and the 25% discount was not applied to the order. Carla was quick to respond to my message and to reassure me that they would refund the difference to my account. My order arrived promptly (much quicker than expected) and I was thrilled with my Oralie dress. The light blue colour is gorgeous.
Thank you for your helpful, friendly and efficient service! It was much appreciated and made my online experience at Petal and Pup a very positive one!!
Fabulous customer service
Highly recommend Shopping with Petal and Pup
I had a small issue which I needed to contact customer service. I sent a email and got a almost instant response. Jess was absolutely fabulous, sorted my issue out.
Thanks Jess, I will definitely be shopping with Petal and Pup again
Excellent customer service
I had to return two items as they were a little too small, I was graced by the help of Shoshana, she was absolutely amazing, very polite, very quick and easy return, very happy even though my items didn’t fit and I had to return them, being looked after by customer care always makes a huge difference! Xx
Fantastic quality and absolutely amazing customer service! Highly recommend this brand
Very happy with the dress I received and customer service was fantastic! Will definitely buy from petal and pup again
Best customer service
I was provided with the best customer service, response was prompt and so friendly. The process was a great experience! Highly recommend Petal & Pup
Incredible Customer Service
I had a couple of issues with my order, but the customer service at P&P was standout - prompt, friendly, and extremely helpful!
Great customer service - very impressed
Great customer service - I had an issue and the team resolved it very promptly for me. Impressed with the care they take for their customers :)
Petal and Pup are wonderful!!
The customer service at Petal and Pup are truely wonderful. I had an issue with a just expired credit and Fiona was so kind and understanding with this issue. Thankyou again!
Thank you Petal & Pup for being so wonderful and helping out when I chose the wrong product. A quick email and all was resolved with a kind and timely response. A very happy customer, will be on my faves list xx
Great clothes but terrible returns policy
Always love the clothes from Petal and Pup, good price and style. However their returns policy is really disappointing. Navigating a return on their website is hard to do and it took over 24 hours for a returns label to be emailed to me. I was charged $9.95 for the return! I feel this is alot considering I was returning a $50 item. I will now reconsider buying from Petal and Pup again and choose other suppliers that offer low or no cost returns.
Wonderful customer service and products, always!
Always love shopping with P&P, but my recent interactions with their customer service team after receiving a faulty (from delivery) item has really reinforced my positive experiences. The girls are always willing to help out, and on this occasion I was lucky enough to be assisted by the lovely Fiona - she's an absolute asset to their team. She was more than happy to honour the discount I'd received on my initial purchase, as well as provide me with specific updates on the status of my new order and keep me in the loop. Props to them for their consistently wonderful customer service, what a great team you guys have :)
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.