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Petal & Pup
4.2 from 543 reviews · View Statistics

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E.S

E.S

  • 2 reviews
  • 2 likes

Fast shipping. Good quality clothing

published

Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.

Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Leanne O.

Leanne O.South East Queensland, QLD

Love this shop!

published

I have been purchasing clothes from petal and pup for awhile now and they never disappoint! The clothes are great quality shipping is fast and the very few returns that I have put through have been super simple and an easy process.
Their staff are so amazing and very helpful!
Will certainly be back to purchase more cute dresses! Xx

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
2 comments
Petal & Pup
Petal and PupPetal & Pup
Leanne O.
Leanne O.

Thanks guys I think your team should get pay rises :) x

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Excellent customer service

published

I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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LOVE Petal and Pup!!!

published

Petal and Pup is by far the best online store I have ever purchased from. From the cute packaging, to the speedy delivery, to customer service (they extended my gift card for me when I didn’t even realise!) I love petal and pup. In the past I’ve struggled with sizing , but a lovely girl from customer service explained the flat measurements and even helped me pick out some styles which would fit based. On my body type. Thank you so much ladies!!!! Xxxxx :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Ok but wouldn't buy again

published

Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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  • Verified customer

Poor quality and bad returns policy

published

I bought a dress from Petal and Pup, it wasn’t true to size and didn’t quite fit. It was also very average quality clearly made cheaply in China for a few dollars. When I went to return it I realised I had to send it back to Australia, I live in Nz so that’s $20 plus in postage... it was just a waste of time, I wouldn’t shop here again when you can shop at places like the iconic, Asos and Zara and return for free. Don’t waste your money.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
3 comments
Petal & Pup
Petal and PupPetal & Pup
Elle
Elle

I did contact them, and they told me to look at measurements in future and to have a lovely day, your companies service is rubbish, wasn’t helpful in the slightest....

Petal & Pup
Petal and PupPetal & Pup
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Salma

SalmaGreater Melbourne (Metropolitan), VIC

They dont care about customers needs

published

As soon as a dress I wanted came back in stock I quickly made an order. On their website it says you can change the size if the order hasnt been processed yet. I quickly emailed them and said can I get a different size (I didnt mind if they couldnt do it, I still wanted the size I had ordered as I had an event). I received an email the next day saying my order has been cancelled and I have been refunded. I never asked for an order cancellation. I placed my order strictly for an event I had and I knew it would come in time. But the fact that it was cancelled means I have no dress for the event!

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey Salma, I am sorry to hear that! Please look in your emails for a little further correspondence about your situation :)

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  • Verified customer

fit issues

published

I like the look of a lot of the clothing but when I order it - especially the dresses the fit is not great - ideally suited to a flat chested no shape at all figure I think - often the bust lines were out and I ended up paying for tailoring to alter two dresses - one which I ended up turning into a skirt. Has left me less interested in the clothing on this website as a result.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

  • Verified customer

Great styles

published

Easy to navigate. I love the styles and quality is good. I do find that sizes run out very quickly, so a few more of each would be good. Thanks.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

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  • Verified customer

Decent clothes & decent prices

published

Prices are very reasonable so quality is equivalent. Lots of variety and cute designs. The site is very easy to navigate but you pay for shipping and returns. Finally, the return policy is not that flexible as returns are credits and have to be w/in 14days. This return policy causes me to not buy from this site as much.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Giselle F.

Giselle F.Greater Melbourne (Inner), VIC

My Personal stylist

published

I absolutely love petal and pups products. I have got several of their dresses and over a dozen in my wishlist that i intend to purchase. They're reasonably priced and good quality for the cost. Definitely recommend!!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Wadey

Wadey

  • 2 reviews
  • 2 likes
  • Verified customer

Beautiful range at reasonable prices

published

The website is really easy to navigate where you can easily see the latest stock. There is a great range to choose from and all clothing is great quality and ease of wear.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Michelle

MichelleSouth East Queensland, QLD

  • Verified customer

Always Satisfied

published

The quality of every product I've purchased has been great. My go to store for all my work, casual and going out outfits. Easy site to use, filters are accurate!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Elise

EliseSouthwest, VIC

  • Verified customer

So many of the items are made for me. Love it!

published

Site is good maybe improvements to the filters would be good.
Range is great.
Quality varies. Sometimes I pay $90 for a dress that shrinks and warps and other times I pay $60 and it’s amazing.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Deb

DebGreater Melbourne (Inner), VIC

  • Verified customer

Great quality and style

published

It’s very easy to navigate through the online site. I’m always satisfied with quality of products and styles although I wish there was more choice of larger sizes. The sizing can be on the smaller side.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

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  • Verified customer

Love these dresses

published

I love these dresses! They are beautiful and well made. I got many compliments through out the night. They do run a little small tho so I suggest sizing up.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Sarah

SarahSouthwest, VIC

  • Verified customer

Love there range and options.

published

Love my purchases from p & pup the only thing I noticed is I have to go up a size to my normal clothes as fits can be a little tighter.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Kimberley

KimberleyGreater Melbourne (Metropolitan), VIC

  • Verified customer

Would love to see more size variety

published

I love the clothing, styles and affordable prices but sometimes things that I love/want to buy aren’t always available in my (bigger) sizes, or the bigger sizes are sometimes not true to size. I would love to see a range specifically for sizes 14-16 and up!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Shannon

ShannonSouth East Queensland, QLD

  • Verified customer

Love their Products petal and Pup is great

published

Very easy to navigate
Good range of products but the short summer dresses need to be a little bit longer for us taller girls as they become like shirts on us
I love the quality of products but anything viscose shrinks and is time consuming to hand wash

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Caterina

CaterinaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Love Love Love Petal & Pup

published

Service and quality always on point! Website is easy to browse and there is always new stock coming in. Love there range and the quick delivery.
Can’t wait for summer

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Caterina,
Aw, thank you so much for your lovely feedback, this is really appreciated! We work so hard to make every Petal and Pup experience amazing, so this means a lot to our team ♡

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Review collected in partnership with Petal & Pup

Page 1 of 2
See all Petal & Pup reviews

Questions & Answers

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

hira noon

hira noonasked

Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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