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Petal & Pup
4.3 from 757 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Satisfied Customer!!

published

It was very easy to navigate the store and what I was exactly looking for! I was very satisfied about the range of products that there were, I am extremely satisfied with the quality of the product and Emily had great customer service skills, such as the way she responded to my email within 1 day! Thank you Petal and Pup!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Chantal
ChantalGreater Melbourne (Metropolitan), VIC

Excellent Service

published

Pretty much received delivery the next day and the clothing item was true to size and what was pictured is what I got.

Great and caring customer service :-)

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Mal
MalSydney, NSW

Excellent Quality

published

I just received my first order. I am amazed with the quality and all the items are true to size. Fast shipping even during pandemic, So happy will purchase from them again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Petal & Pup Never Disappoint!

published

I have purchased a fair few items from Petal and Pup over the past 12 months and have found all items to be of great quality and exactly as how they appear online.
Their shipping is incredibly quick and their customer service team are quick to respond and very helpful.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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Ciara
Ciara
  • 4 reviews
  • Verified

Good customer service!

published

Petal and pup dispatch the orders quickly. When I wanted to cancel my order they actioned this quickly too which was really good. They have a great selection of really nice clothing. I haven't had to real with returns but living in NZ it wouldn't be worth the money doing returns. I have been and will continue to buy from p&p in the future

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Great clothes and service!

published

Clothes great quality, true to size and look amazing. Service top notch too. On to it friendly staff. Will definitely be ordering again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Steffania
SteffaniaSydney, NSW

Amazing customer service!

published

The customer service from the P&P Team is impeccable! Nothing is too hard, they always come back with an answer to my question or a solution to my problem - this alone makes me want to keep going back! I was super unsure with sizing as I don't purchase online often, the P&P team took my measurements that I emailed them and advised me on sizes to get in particular dress styles! Thank you P&P for making my shopping experience with you enjoyable! Not to mention the super quick, express shipping! I'll be back :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Excellent Customer Service!

published

I accidentally made an error during checkout and the wrong postage address was entered, I emailed Petal & Pup straight away to change the address. I was assisted by Jess who was absolutely amazing! Australia Post proved to be difficult but Jess pulled through multiple times for me and ensured that I will receive my dress before my event!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
gxccihemmingsxo
gxccihemmingsxoHobart, TAS
  • 2 reviews

Amazing!

published

Amazing range of products! Every piece is perfect! perfect fit, perfect colour, perfect fabric! just WOW!
the customer service side of things is flawless as well! Promptly replying to all queries I have about products and going above and beyond to give me the best description of each fit and measurement!
Petal & Pup is so worth it!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Sar
Sar
  • 4 reviews
  • Verified

Happy customer

published

First time ordering 2 dresses from petal and pup, Great price. Arrived very quick. Everything from design to fabric to quality of stitching is impressive. And the size is true to the size I ordered without any bits being loose or tight. Cannot beat the style/ fabric designs. Very vibrant and unique and not boring at all. It’s so hard to find long length dresses with long sleeves but they have variety for everyone. Love love love them! And will certainly be ordering again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Awesome customer service

published

Abby was super helpful and very nice. Really fast delivery also. Will definitely buy again from petal and pup!! Beautiful clothes

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
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Kelsey B.
Kelsey B.South East Queensland, QLD

Amazing Customer Service

published

Amazing product, great quality and wonderful and very responsive customer service. I had an issue with needing to change my delivery address and email them outside of standard business hours and had the problem correct the same night.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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Tanya
TanyaSouth East Queensland, QLD

Extremely Happy!

published

The dress I bought was well priced, great quality and had fast shipping. I will definitely recommend shopping here. Thanks

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Perfect clothing + Perfect customer service!

published

First order with this company! And Can I say WOW, the customer service and the quality speaks for itself! I spoke to Abby regarding my order and her customer service is irreplaceable. I was shocked at how fast she responded as well as how quickly I received my order. THANK YOU PETAL + PUP team. I will be ordering more! And thank you Abby again for being so kind and helping me out. :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Hayley
HayleyPerth, WA

Cute clothes and great service

published

Petal and Pup is one of my go-to stores as it always has really nice pieces, including basics and fashion items! The order always comes quickly and sizing is normally accurate. Special mention as I had a store credit that had expired and after emailing, they extended the date which was so nice!!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Page 1 of 10

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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