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Petal & Pup
4.3 from 737 reviews · View Statistics
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Reviews

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Awesome customer service

published

Abby was super helpful and very nice. Really fast delivery also. Will definitely buy again from petal and pup!! Beautiful clothes

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Andy K
Andy KPerth, WA

Never ever an issue

published

Great quality clothing and amazing customer service. Cannot fault, love ordering from here. Always quick to respond to any queries and super fast delivery.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
unhappy customer
unhappy customerSouth East Queensland, QLD
  • 2 reviews

Wrong sizing

published

I've ordered a few items off this site and usually fits well, I order size 12 just to be safe, I'm normally a 10. A top I ordered came and it doesn't even fit through my arms and the quality is terrible. I paid 60 for this top. I don't even want to return it because it looks like they offer another replacement instead of refunding your money. Never again

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Fantastic Customer Service

published

Adorable and quality items with the best customer service I have seen in a long while, thank you Shoshana for your generous and tailored solution to my issue!

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
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Cath
CathSydney, NSW

I love my new dress (es)

published
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Jess
JessSydney, NSW

If you’re a normal size, shop somewhere else

published

Clothes are tiny. Made only for size 6 or extremely thin girls. Large is a size 10 at max, company should at least stock XL to try and accommodate normal size females.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Malibu dress

published

Love, love, love my Malibu dress. Fits perfectly and looks very nice. It was very fast delivery and a perfect summer dress and at Christmas time. Easy shopping with Petal and Pup. Debbie Priest

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
KGreen
KGreenDarling Downs, QLD

Missing item dilemma fixed straight away

published

Petal and Pup have amazing customer service. I absolutely love their clothes however it is their customer service that made me want to write a review. I ordered a few items of clothing and within 2 days all but 1 item arrived. Which is amazing in this pandemic time! I emailed them asking about the missing item and they got right back to me quickly and professionally. You can tell they truly value their customers. They sent out the missing item straight away and handled everything so effortlessly. Will definitely be shopping with these guys again. Very happy customer

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Peai Lee
Peai LeeSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Fastest delivery ever!

published

So lucky that Petal & Pup are based here in Brisbane. Ordered my dress at 7.30pm last night and got it today at 2.25pm( the next day.) Never had anything ( clothing ) delivered so fast before!! Super impressed!! Just ordered another dress, hope to get it tomorrow! Can't wait! Petal & Pup, my new favourite store!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Peai Lee
Peai Lee
Petal & Pup
Petal and PupPetal & Pup
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Erika
ErikaSydney, NSW

Worst quality of clothes - you are purchasing wholesale rubbish

published

Service was quick, but the sizing is extremely small. The quality is also rubbish for the price they are marketing. You are purchasing cheap quality clothing brands that is being resold for fast fashion.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Elyza
ElyzaSydney, NSW

Pretty poor quality

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
  • Verified

Inconsistency with products

published

Having purchased several times from Petal and Pup, I am disappointed with the inconsistency in sizes. XS being bigger then a size 8 in some products and closer to a size 4 in others. Then having to pay for return postage makes me think twice about purchasing from here again.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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