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Petal & Pup

Petal & Pup (page 3 of 9)

4.3 from 698 reviews · View Statistics
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India Stella
India StellaSouth East Queensland, QLD

Incredible clothes and amazing customer service

published

Will always go above and beyond for their customers
I will always purchase from here
The clothes are also amazing quality and style

Petal & Pup
Petal and PupPetal & Pup

Hi India! Thanks so much for leaving your review! We are so happy to hear that you love the clothing as much as we do. We hope you have a lovely day, you have certainly made ours! Love the team at P+P xx

Laura
LauraSydney, NSW

Amazing Customer Service!

published

I placed an order for a few items on a Sunday night for an event I had that coming Friday I started to worry mid week when they hadn’t arrived so reached out to the customer care team, not only were they super helpful and friendly but they even offered to sort out an alternative if my order did not arrive on time, luckily it did and when I reached out to the team again regarding returning some of my items they were so accommodating and made my experience that much better! Definitely the best customer service I have experienced on an online platform! I spoke with Bella and she was amazing so lovely!

Petal & Pup
Petal and PupPetal & Pup

Hi Laura! Thank you so much for taking the time to share your experience and feedback. It's great to hear that Bella was able to provide assurance and a positive lasting impression. We live for customers just like you! All the best, P&P

Aislinn F.
Aislinn F.South East Queensland, QLD

Could not fault this store

published

The service I have received from this store is second to none. With all of the experiences I’ve had with petal & pup, they have far exceeded my expectations. The customer service from all of the staff is exceptional - especially Kate and Bella, and they are so prompt with responding and resolving any issues. The quality of their clothing and accuracy to how it looks online is amazing too! I would definitely recommend this store to anyone :)

Petal & Pup
Petal and PupPetal & Pup

Great Service , prompt response

published

Having purchased a few items, and had to return one I have found them to be excellant in handling everything, lost the credit note advice, sent an email and received a reply in 24 hours.
Ordered on a Sunday afternoon & received the items Monday afternoon.
Would recommend them 100%

Petal & Pup
Petal and PupPetal & Pup
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Pirro
PirroSouth East Queensland, QLD
  • 3 reviews

Should offer free returns or refunds being an online only store

published

I think if this store offered free return shipping or refunds they would get more sales. I know Atleast 5 people who refuse to shop here because of the out of pocket cost for returns. When you don’t have the ability to try something on in store you potentially could be out of pocket several times for return postage. I don’t believe that’s fair. Other companies like The iconic and ASOS are far more buyer friendly due to their return options. You can’t even drop items to their warehouse. I think petal and pup need to look into this issue to make shopping with them more desirable.

Petal & Pup
Petal and PupPetal & Pup

Awesome customer service

published

Service was amazing very efficient and lovely customer service! I defidently recommend. Items fit perfectly and look amazing on as well. Really wished they arrived on time but that was out of everyone’s control!

Petal & Pup
Petal and PupPetal & Pup

Hi Kahurangi, thank you so much for taking the time to leave your feedback - we're truly so appreciative! Our Customer Experience team is always aiming to please and we're even more delighted that you love all your new pieces! Love the team at P&P xx

Amazing clothes and amazing customer service!

published

Their clothes are always beautiful and great quality but not only that their customer service is super responsive and really understanding and caring. I couldn’t rate them more and I won’t be shopping though anyone else from now on!

Petal & Pup
Petal and PupPetal & Pup
Dasha C.
Dasha C.South East Queensland, QLD

Beautiful clothes, great customer service

published

Beautiful classy clothes. Arrived the next day. Loved my first dress so much ordered it again in a different colour. Lovely staff that get back to you with-in a day as I had a question about exchanging size. Good quality but don’t throw in with your everyday washing. Look after them and wash on delicate with the same colours

Petal & Pup
Petal and PupPetal & Pup

Beautiful affordable dresses

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I love this company. Deliveries are quick and I love all 5 dresses I’ve ordered over the last 2 years.

Petal & Pup
Petal and PupPetal & Pup
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Abby W.
Abby W.Central West, NSW

Amazing clothes, fantastic customer service!

published

I honestly can’t believe how amazing their customer service is, a voucher of mine expired by a few weeks and they reissued it. I’m so happy. Clothes are amazing and great quality! Highly recommend Petal and Pup

Petal & Pup
Petal and PupPetal & Pup

Great Customer Support

published

I purchased a dress very last minute for a job interview and was helped by customer service discussing postage times. Bella kindy advised that if it did not arrive in time, she could offer me a refund instead of a credit note. Highly impressed! The dress arrived so quickly and in time for the interview!

Petal & Pup
Petal and PupPetal & Pup

Customer Service

published

My order didn't process, however, I contacted the customer care team and they were extremely helpful and very lovely and sorted it all out for me. Very happy with the help I received and it was very efficient!

Petal & Pup
Petal and PupPetal & Pup
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Zara
ZaraGreater Melbourne (Metropolitan), VIC

Absolutely STUNNING!!!

published

My order arrived two days after it was placed!! I was amazed by the customer service at Petal & Pup. I purchased some dresses and they look absolutely stunning and are of excellent quality. I am sooo happy with my purchases. I'll definitely be buying more!

Petal & Pup
Petal and PupPetal & Pup
Kris
KrisSouth-Eastern Region, NSW
  • 5 reviews

Amazing

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Ordered 2 items, arrived the next day and they are amazing. They are exactly what they look like on the website and are made wonderfully.

I liked them so much I went back and picked some more.

Petal & Pup
Petal and PupPetal & Pup
Sarah Y.
Sarah Y.Perth, WA

Fantastic customer service

published

Customer service was very helpful, with a timely response provided after my query. Fantastic products, very on trend! Shipping is also swift and painless. Definitely recommend this website to friends!

Petal & Pup
Petal and PupPetal & Pup
Elis C.
Elis C.Greater Melbourne (Metropolitan), VIC

Excellent service

published

Since finding Petal & Pup, the amount of support, options and easy reliability that I had experienced within me and the staff. They answered all my concerns within 24 hours, they offered more options and styles when a clothing was out of stock. I am extremely extremely happy with this company and it’s my go to shopping website from now on.
Thank you Petal and Pup team, you are all amazing and kind and actually take the time of day to focus on your customers needs and wants.
So thank you again :)

Petal & Pup
Petal and PupPetal & Pup

This is perfect!!

published

Super easy to jump online and find what I wanted. You guys literally have everything & more. I’m a bigger girl in the chest area but am small everywhere else and the sizing always fits me. Every time I’ve got something off petal and pup it’s been great quality. I’ve purchased loads of jumpers, dresses, and everything has been great. Appreciate all of the hard work ❤️❤️

Petal & Pup
Petal and PupPetal & Pup
Kayla E.
Kayla E.South East Queensland, QLD

Exceptional service and high quality

published

I am constantly impressed with the quality that comes from Petal and Pup! Their sizing is always accurate and everything fits like a glove. The material is high quality and their dresses are perfect for the Australian climate. I also find a lot of their pieces can be both dressed up and down which makes them versatile depending on your outing.

Also, if you’re South East Queensland their delivery service is amazing! Same day for orders before 10am or next day! Perfect if you’re in a rush.

Petal & Pup
Petal and PupPetal & Pup
Carly
CarlyMetropolitan Adelaide, SA

Amazing Customer service

published

love love all their clothes, always great quality and super quick delivery! And customer service is the best, when ever I have a problem the ladies are always willing to go above and beyond!!

Petal & Pup
Petal and PupPetal & Pup
Daniela M.
Daniela M.Greater Melbourne (Outer), VIC

Products on aliexpress

published

Bought 2 items. Today I went on aliexpress and came across the identical items for a third of the price. Now I'm regretful. Jump on Aliexpress (china site) instead I saw many of their designs on there soooo much cheaper.

Petal & Pup
Petal and PupPetal & Pup
  • Verified

Great quality and quick shipping

published

I received good quality clothing and the package arrived in less than a week.
I have also received good customer service as they provided me a discount that did not come through email as it was supposed to. Only good things to say about this company!

Petal & Pup
Petal and PupPetal & Pup
  • Verified

Best customer service

published

I had to return some extra sizes that I ordered to try on- their customer service team bent the rules, helped me so much and even refunded me while waiting for the items to reach them!

Petal & Pup
Petal and PupPetal & Pup

Satisfied Customer with Petal and Pup.

published

I find online shopping with you very easy.
Some of your range suits me, some is too young for me but that is fine as it is good that it is overrall satisfaction.
Initially, I needed to get my correct sizing and so needed to return items that didn’t fit so well but that was a very easy procedure to carry out.
I am very happy with the quality and really do enjoy wearing your clothing.
Petal and Pup is one of my favourites.
Whenever I have contacted staff they have always been pleasant and helpful.

Petal & Pup
Petal and PupPetal & Pup
Chelleay
ChelleayPerth, WA
  • 4 reviews
  • 1 like

Awesome

published

Staff are always very helpful and my deliveries are always on time! Great range of products all the time! Their return process is super easy and simple. I would highly recommend this shop every time ❤️

Petal & Pup
Petal and PupPetal & Pup

Hey Chelleay, thanks so much for leaving your review! We are so happy to hear you have been shopping with us for a while, and that you love the the range of products in our store. We can't wait to serve you in the future, love the team at P+P xx

Joy
JoyCentral Highlands and Goldfields, VIC

Fabulous P&P!

published

P&P not only offer beautiful styles of amazing quality, but they are a stand out in the customer service area! Ordering is a breeze, you are kept informed throughout, with a very quick turnaround in receiving orders, and returning items is made super easy, staff are very helpful with the process. I have personally found P&P staff go above and beyond ensuring clients are happy, safeguarding needs have been catered for by touching base regularly, so that every P&P shopping experience is a fabulous one! P&P staff really do care about their clientele, THANK YOU!

Petal & Pup
Petal and PupPetal & Pup

Hey Joy, thanks so much for leaving your review. We are so happy to hear you received fast delivery, and that you received exemplary customer service. We look forward to serving you in the future! Love the team at P+P xx

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