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Petal & Pup
4.3 from 681 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
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Annie
AnnieGreater Melbourne (Inner), VIC
  • 2 reviews

Good prices, fun designs and good quality

published

I always shop with P&P, I often use the dresses for a season or two, but that's fine for that price! Recommend. Only downside you pay for returns yourself.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Sophie
SophieNew South Wales

Amazing Customer service

published

Absolutely amazing customer service from Jess at Petal and Pup. Couldn’t fault this brand and the way they dealt with my issue of not receiving tracking details ( due to my own fault of an incorrect email ) they got back to me within 24hours with my tracking details and a very personal email response.

Also received my order and it’s amazing Quality , highly recommend

Xx

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Melinda H.
Melinda H.Pilbara, WA
  • Verified

5 star customer service. Fast shipping.

published

Amazing service from Petal & Pup. Extensive range of quality & affordable products for all occasions. I live remote WA & shipping is fast which is super impressive. I entered the wrong shipping address & contacted customer service. Jess was great in rectifying it immediately & there was no delay in receiving my dress. My first preference when ordering online.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
anonymous
anonymousSouth East Queensland, QLD

beautiful dress and bump friendly

published

beautiful dress,great quality,so flattering and bump friendly!!i still go with my usual size S/M for this dress also great customer service,fast response and informative.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Gaby B
Gaby BSouth East Queensland, QLD

Quality clothing, quality customer service!

published

I have purchased from Petal and Pup on multiple occasions and have also dealt with their customer service team recently. Shoshana in particular has been a massive help with my needs!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
  • Verified

Excellent Customer Service, Ok quality

published
Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
  • Verified

Exceptional customer service

published

I placed an order that was accidentally processed twice. I emailed & promptly received a response & was recredited the amount without any questions. I shop mostly online & it can be hard to find companies that provide great quality clothing AND great customer service. Petal and Pup does both of these things very well, and that’s one of the reasons I will continue to shop with them.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
  • Verified

Great Customer Service

published

Love the quality of the clothing here! Bought all my upcoming wedding dresses from here! I noticed after the fact that I had a discount code, I emailed their customer service and they honored the discount once I received my order! Will be ordering again!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Great personalised service. You can tell they care about their business.

published

Fantastic service, very quick response times. Have bought many items and love them. Very quick to get back to us and so helpful. Outstanding service for an online store. Thank you for the "attention to detail" with your business. That's why you are such a success.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Amazing company

published

As well has having some amazing clothes, the customer service and very prompt responsiveness to emails is absolutley brilliant. I had a package that was either lost or got stolen in the post and I notified Petal and Pup and Jess immdiately sent me another drelivery and I had the package the next day. A massive thank you and only amazing resports on this experience.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Melanie
MelaniePerth, WA

Exceptional!

published

Exceptional, prompt customer service. Answered my question within the same day and was able to promptly proceed with ordering. Can’t wait to receive my coat, cardi and jeans.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Chrissy
Chrissy
  • 3 reviews
  • 1 like

Beautiful dress used for baby shower

published

I really stepped out of my comfort zone when I purchased this dress. But it was so comfy and so different. I really loved it. Made me feel special on my baby shower. Great quick postage also.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Melody
MelodySouth East Queensland, QLD

Lovely Lanskie skirt

published

Perfect fit, excellent customer service and speedy delivery!!! First time Petal & Pup purchase but I will definitely buy more now!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Love their clothes and the service is great!

published

The website is easy to navigate and they show “true to size”, “runs bigger/smaller” so you pick the best size

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Not only beautiful clothing but also gorgeous customer service

published

Petal and Pup have an excellent returns policy, their customer service is outstanding and extremely quick to respond. Their clothing is also very affordable and of good quality. I only returned because the dress didn't suit my figure, but I was issued a gift card upon return. Thanks for everything, I'm very happy. x

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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