After ordering an item and it being to big, the team at petal and pup were so helpful! They answered all my emails promptly and helped with getting my store credit as quickly as they could. A big shout out to Sophie who was so polite and lovely in her replies! So glad I found this clothing site and can't wait to make future purchases xx

Petal and Pup have the most amazing customer service officers. If you have a query, they are so prompt on their emails, super friendly, plus, have amazing clothes on their site!!

Have always loved petal and pup (everything that arrives is great quality and comes so fast!) but they really go above and beyond. I had to cancel my order as I needed it for a photoshoot and it hadn't shipped yet- messaged the team and they were so kind and cancelled my order and refunded me. Any other company goes "you need to receive it and then return it." They were so obliging and helpful! Absolutely love this store!

Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)

I was given two Petal and Pup dresses for Christmas and both were both great. Unfortunately one didn’t wash well and when I contacted customer service they offered superb support to return the item and select an alternative. Really impressed by the friendly and prompt response to my concern. Great job Petal & Pup!

I ordered a few dresses to be my bridesmaids dresses and then had to change size. The delivery was incredibly prompt for every order (I’ve ordered 3 times now) and they were also so fast at returning my emails. The customer service team were very lovely, helpful and understanding which made for an altogether wonderful experience. I’m so happy with my dresses and the quality is just so beautiful!

I had an issue with a dress after it shrunk in the wash and I reached out the company and they were so amazing!
They gave me free returns and a 10% discount on my next order.
The girls were seriously so lovely and even though the dress did shrink the fabric itself was lovely and the clothing is very well made.
Couldn't recommend it more highly.

The representative teams at Petal and Pup are the most responsive, attentive and understanding! They are so helpful and flexible when providing guidance on return items. Exceptional customer service - it’s these little experiences with a brand that will make you a customer for life! ❤️

I am so incredibly impressed with the level of service that Petal + Pup provides. They go above and beyond and ensure to please.
I purchased 4 pieces of clothing at 12:30am Tuesday and received an email to confirm my order was shipped that same afternoon after 4pm. I then received my items early this afteroon (Wednesday). My order even came with a lovely note from the person who packed my order. Clearly there is a lot of love with every step of my purchase!

Unfortunately 2 of the 4 items I purchased just didn't fit right and did not sit well...

I love petal and pup. Have many of there dresses but i bought 1 which was abit small.. I returned the dress and exchanged for a different size. Was no trouble at all, Fiona made everything so easy and always quick to reply when i messaged. Was very satisfied with the service i received

Thank you so much Sophie, you went above and beyond with your customer service. I have told everyone I know about how fantastic you were, I hope you get lots of extra business from this word of mouth. Also, the dress fits perfectly!

I bought three items from petal and pup, and unfortunately two were too big for me. They made the returning process so easy and the customer service was fantastic and timely. Thanks so much. Will be shopping with you again.

I ordered a dress for the weekend, when it came in it was the wrong size. I immediately sent them a message on Instagram asking if I can return it and get the right size but hoping it would come by the weekend. I got a reply the next morning and by the end of the day my refund came in and my next purchase was shipped!! Laura was so helpful, she was honestly the best. Soo understanding :) definitely my go to shop from now on xx

I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.

True to sizing! Every single piece I have bought is absolutely gorgeous. I always get asked where my clothes are from!

Love their website and clothing. Enquired about a credit note and they got back to me same day, turns out I missed the email! Lovely service.

I had many queries over my two orders, one of which was my error in the ordering process. I have to say, the customer service I received was outstanding from both Laura and Georgie.

I was a bit gutted to see there was no phone number but found the email process more than efficient in the end. No automatic response vibes, it was true human to human communication and compassion. It eased all my queries and worries.

Thank you Petal & Pup Team!!!

I had a dress that was ruined after one wear and one wash and the Petal and Pup team were so understanding and offered me a refund with free return immediately. They were incredibly helpful and would highly recommend dealing with them again!

Love this place. delivery is so quick, product of the clothing is amazing.. and the staff if you ever need to do a return are incredible and so prompt at responding. ❤️❤️❤️

Everytime i order, it come the next day. The customer service is just simply fantastic, I had to return a dress I needed for an event and it was at my door the very next day for the weekend. Could not be more happy with how wonderful this company is!