Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Best customer service around!
I unfortunately ordered the incorrect dress and reordered without waiting to receive the original package as needed it for an event. After contacting the customer experience team they were extremely helpful in getting the matter sorted and was one of the best customer experiences I’ve had in a really long time! Everyone I have interacted with has been absolutely fabulous and as I first time buyer from Petal & Pup, I can guarantee I’ll be coming back and recommending you to all of my friends. Thank you to the amazing team for all of your assistance.
Amazing Customer service!
Jess from CS was so friendly and quick in responding to my email regarding an error in payment! She was very friendly and accomodating and is the reason why I will continue to shop here! Quality of everything I have bought so far has been amazing and return time and resend is within 24 hours!
I ordered two dresses from Petal & Pup. I received them within a week. They were both beautiful dresses and good quality. Unfortunately they did not fit. However, I went to the website and was easily guided through a simple return process. I sent the dresses back and within days received my refund. Petal & pup takes a small amount for shipping but most online clothing companies don’t even offer refunds. Having this option and the ease of each process like navigating the website, receiving and sending back items was so appreciated. They have rea...lly good customer service and when I emailed them to tell them I appreciated it, they sent a personal email back. This company’s commitment to making things easier on the customer is rare. I will definitely be ordering from them in the future.
Thank you so much for the great service.
It’s hard to find online businesses that take pride in their customer service. I had an issue with one of pieces I purchased, petal and pup have resolved this issue so promptly and with ease for myself.
I am so glad I came across Petal and Pup, I absolutely LOVE this business and am so glad to have received such great service so that I can continue to use them in future.
The service received was prompt, friendly and so helpful and very accommodating. Great service by the team at Petal and Pup!
Fantastic product and even better customer service!
Purchased the Pavani dress - pearl in multiple sizes for my bridesmaids and straight off the bat, P&P were so great in terms of communication and ensuring refunds could be guaranteed if we weren’t completely happy with the fit or style. They also helped with letting us know the exact measurements of the dress despite that not being previously provided in the details of the dress. The dresses were also so beautiful and fit like a glove though definitely go down a size, the material being so much nicer then even expected! Great value for the pric...e. I did end up having to return one dress as it had some faint water marks on there, but the service by Ella was fantastic, prompt and very helpful. I was able to get a refund quickly and efficiently and settle the issue without any drama
Amazing customer service from Abby
Amazing customer service from Abby. Such a great experience. Very helpful and speedy with her replies. One of my best online ahoooing experiences
Great products, excellent service
I've bought off here multiple times and it's great. Some items may not be as good as others but I just go off what the reviews say.
The sizing is pretty spot on there's only been one item where it did not fit me. There is a good selection of clothing.
The customer service is amazing! They are super friendly, respond back quickly and were very accommodating to my requests. They also dispatch orders pretty fast.
Amazing return process
On top of having amazing delivery times, Petal and Pup have such a great the return process on their website! Larger clothing stores that have been around forever don’t even have such a user-friendly, streamlined online return system. So helpful!
Beautiful dresses and wonderful costumer service !
Incredible customer service and easy returns! I swapped a few dresses for a wedding and they were very flexible and accommodating!
Amazing customer service!
I had a slight issue with a lovely dress I bought. I emailed re getting a replacement and Carla replied almost immediately. I was so impressed by her swift, friendly and informative answers to my emails. Carla was so professional and a credit to the business! I would definitely shop with Petal and Pup again. Thank you!
Amazing styles and customer service
I recently ordered some dresses over Xmas after following store for a while now and I must say that all the dresses looked fabulous all. The fit was true to size and the material was good too and matched the description perfectly. But what I am absolutely blown away with us their customer service. One of the dresses I bought was not as per description and as soon as I contacted the customer service my enquiry was dealt promptly and I was sent a return label to return the dress. And within no time I have been provided a refund for my dress and I...loved how easy the communication was. I just emailed them and heard back promptly every single time and the instructions were very clear. I honestly appreciate companies that provide such great customer service. I'll be very happy shopping here again and again!
Please respond to customer emails
I have emailed twice trying to organise a return- no one has responded
Can Petal and Pup please get back to me
Great customer service & fast deliveries
The customer service is faultless, always obliging to help and very efficient, even when you gave stuffed up, totally recommend
A great company to purchase from, with an easy returns service.
The clothing quality is excellent, sizing pretty accurate and the returns process is easy to navigate. When conversing via email the staff are prompt and efficient!
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Thanks for reaching out....The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...e feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...ich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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