Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Best Customer Service (and also best clothes!)
Have always loved petal and pup (everything that arrives is great quality and comes so fast!) but they really go above and beyond. I had to cancel my order as I needed it for a photoshoot and it hadn't shipped yet- messaged the team and they were so kind and cancelled my order and refunded me. Any other company goes "you need to receive it and then return it." They were so obliging and helpful! Absolutely love this store!
First class customer service!
Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)
Great customer service!
I was given two Petal and Pup dresses for Christmas and both were both great. Unfortunately one didn’t wash well and when I contacted customer service they offered superb support to return the item and select an alternative. Really impressed by the friendly and prompt response to my concern. Great job Petal & Pup!
Incredible service and beautiful products
I ordered a few dresses to be my bridesmaids dresses and then had to change size. The delivery was incredibly prompt for every order (I’ve ordered 3 times now) and they were also so fast at returning my emails. The customer service team were very lovely, helpful and understanding which made for an altogether wonderful experience. I’m so happy with my dresses and the quality is just so beautiful!
The most amazing customer service
I had an issue with a dress after it shrunk in the wash and I reached out the company and they were so amazing!
They gave me free returns and a 10% discount on my next order.
The girls were seriously so lovely and even though the dress did shrink the fabric itself was lovely and the clothing is very well made.
Couldn't recommend it more highly.
Exceptional customer service
The representative teams at Petal and Pup are the most responsive, attentive and understanding! They are so helpful and flexible when providing guidance on return items. Exceptional customer service - it’s these little experiences with a brand that will make you a customer for life! ❤️
Petal + Pup has gained a lifelong customer!
I am so incredibly impressed with the level of service that Petal + Pup provides. They go above and beyond and ensure to please.
I purchased 4 pieces of clothing at 12:30am Tuesday and received an email to confirm my order was shipped that same afternoon after 4pm. I then received my items early this afteroon (Wednesday). My order even came with a lovely note from the person who packed my order. Clearly there is a lot of love with every step of my purchase!
Unfortunately 2 of the 4 items I purchased just didn't fit right and did not sit well...on me as I am in between sizes. Not to fret, I contacted customer service through their live chat function and through Facebook and got a response very shortly on both communication channels. I was taken care of by Fiona who I told about my situation as I was heading on a short holiday this weekend and ideally wished to use my items by the Sunday. She completely understood my situation and I was eager to return the items to be able to purchase again. I headed straight to the local Post Office to return (which was at my own expense, but note if you pay through PayPal you can get this compensated back to you) and came back home with Fiona being extremely kind enough to offer a store-credit sooner than it usually would take. I can't say this would be the same experience for every customer, however I am sure they tailor their solutions to every person and circumstances. Although they do not offer a cash-refund (which we aren't entitled to), their returns process as is, is extremely generous and I don't even mind because of the huge range of amazing clothes they have in their store! Quality of clothing on first try-on is amazing. I can't wait to buy more. I am such a cheap-skate but these clothes are worth splurging on. Thank you Fiona for being such a great example of what it means to care for customers. She even wished me luck for my assignment! Thank you Petal + Pup.
FANTASTIC CUSTOMER SERVICE
Thank you so much Sophie, you went above and beyond with your customer service. I have told everyone I know about how fantastic you were, I hope you get lots of extra business from this word of mouth. Also, the dress fits perfectly!
Amazing customer service.
I bought three items from petal and pup, and unfortunately two were too big for me. They made the returning process so easy and the customer service was fantastic and timely. Thanks so much. Will be shopping with you again.
Amazing customer service
I ordered a dress for the weekend, when it came in it was the wrong size. I immediately sent them a message on Instagram asking if I can return it and get the right size but hoping it would come by the weekend. I got a reply the next morning and by the end of the day my refund came in and my next purchase was shipped!! Laura was so helpful, she was honestly the best. Soo understanding :) definitely my go to shop from now on xx
I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.
So amazing! I love their clothes. Everything fits perfectly.
True to sizing! Every single piece I have bought is absolutely gorgeous. I always get asked where my clothes are from!
Great clothes and customer service
Love their website and clothing. Enquired about a credit note and they got back to me same day, turns out I missed the email! Lovely service.
Gold Star Customer Service
I had many queries over my two orders, one of which was my error in the ordering process. I have to say, the customer service I received was outstanding from both Laura and Georgie.
I was a bit gutted to see there was no phone number but found the email process more than efficient in the end. No automatic response vibes, it was true human to human communication and compassion. It eased all my queries and worries.
Thank you Petal & Pup Team!!!
I had a dress that was ruined after one wear and one wash and the Petal and Pup team were so understanding and offered me a refund with free return immediately. They were incredibly helpful and would highly recommend dealing with them again!
Love this petal and pup
Love this place. delivery is so quick, product of the clothing is amazing.. and the staff if you ever need to do a return are incredible and so prompt at responding. ❤️❤️❤️
Best Customer Service Ever!!!
Everytime i order, it come the next day. The customer service is just simply fantastic, I had to return a dress I needed for an event and it was at my door the very next day for the weekend. Could not be more happy with how wonderful this company is!
Great customer service
I ordered a dress which was not the right fit and returned it. I received a credit note which expired. Due to covid and lockdown there was really no point in me purchasing any of their beautiful clothes with nowhere to wear it. I asked if they were to able to extend the credit note for a month or so and Fiona replied promptly with an offer to extend for 6 months! I was pleasantly surprised and grateful. Thank you for great customer service. Donna
Love Petal & Pup!
I cannot fault Petal & Pup in anyway. Beautiful garments, very speedy service delivery and their customer service is second to none. On the one occasion where I had a problem with one of the garments (after many, many other purchases), they were incredibly quick to correct this issue - they went above and beyond. I highly recommend Petal & Pup to anyone!
Responsive customer service
Very helpful customer service via messenger when returning items. Very quick shipping. Items are of high quality and fit well
Questions & Answers
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Petal & Pup
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Petal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Petal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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