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Petal & Pup
4.3 from 764 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

4.7
101 reviews
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Richa
RichaGreater Melbourne (Outer), VIC

Amazing styles and customer service

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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  • Verified

Please respond to customer emails

published

I have emailed twice trying to organise a return- no one has responded
Can Petal and Pup please get back to me

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Petal & Pup
Petal and PupPetal & Pup
Petal & Pup
Petal and PupPetal & Pup
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Suzi
Suzi
  • 2 reviews

Great customer service & fast deliveries

published

The customer service is faultless, always obliging to help and very efficient, even when you gave stuffed up, totally recommend

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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P Hollenkamp
P HollenkampIllawarra, NSW
  • 3 reviews

A great company to purchase from, with an easy returns service.

published

The clothing quality is excellent, sizing pretty accurate and the returns process is easy to navigate. When conversing via email the staff are prompt and efficient!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Dee
Dee
  • 2 reviews

Best customer service

published

Just showing my gratitude to the petal and pup team for dealing with an inquiry I had very quickly and kindly, I am so appreciative and will not hesitate to purchase knowing that customer support is there when needed.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Leigh
LeighIllawarra, NSW

Fabulous Customer Service

published

Thank you again, very appreciative to receive efficient seamless service.
P & P attended to my queries instantly and managed my return mishap that I processed in error.
Without hesitation issued a full credit, without a doubt refreshing 10 / 10 Customer Service, highly recommend. Thanks

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Amazing customer service!

published

The admin team at Petal and Pup have always been so helpful and accomodating with my questions, returns and exchange gift vouchers. They have always been quick to respond and so lovely to talk to! It has always been a pleasure shopping there and I look forward to my next purchase!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Amazing service

published

This is the fifth time I’ve ordered from Petal and Pup. I’ve always been Impressed with the quality. They have a fantastic return policy and outstanding customer service. Definitely recommend.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Elle L.
Elle L.Sydney, NSW

Wonderful customer service and faboulous summer dresses

published

Easy search functionality to find specific items / styles I was after. Great range at affordable prices
Loved the two dresses, skirt received was faulty although it was lovely (faboulous customer service re: faulty skirt)
Quality is reflective of pricing which is fair and lined up with my expectations

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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LOVE LOVE LOVE

published

I love Petal & Pup! I've loved all the dresses I have bought, and two I needed to return (one too big, other just didn't suit me) the team were amazing at facilitating the return and sorting out a wee glitch straight away. Highly recommend!

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Pat
Pat
  • 2 reviews
  • Verified

Excellent customer service and beautiful products

published

Cannot speak highly enough of Fiona in customer service.Had a couple of problems with bridesmaids dresses purchased on my end.
The problems were dealt with promptly and with so much care and help.
Items purchased are of great quality and super fast. Very impressive!.
Petal and Pup obviously pride on customer service and I could not recommend highly enough.
Thank you to the team and especially Fiona.
Great Company ..

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Excellent customer service!

published

I’m so pleased with the customer service I received after trying to chase up a refund/store credit. Abby was excellent - responsive, understanding and quickly to take care of the issue.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Courtney
CourtneySouth East Queensland, QLD

10/10 service!

published

So happy with the service I have received. After having a terrible experience with another company when it comes to returning items, I have had the BEST experience with petal and pup, so nice to know there are still companies out there that want to help and assist their customers to get the best outcome!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Kiran
KiranSouth East Queensland, QLD

Great clothes and amazing support team!

published

I've bought quite a bit from here and love it all.
Easy site and app to navigate, great designs/styles and quality clothes.
Packaging and delivery is prompt!
The customer support team have also gone above and beyond to help!
Wouldn't hesitate to recommend at all :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Tanya H.
Tanya H.Perth, WA

The best customer service from any online retailer

published

The return/exchange process is so easy and stress free, the team are incredibly helpful, I had Abby help me with an error I made in ordering and I found no difficulty getting a super quick, friendly and desired outcome.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Page 1 of 4

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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