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Petal & Pup
4.3 from 799 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Liss
LissSouth East Queensland, QLD

Good service never goes out of style

published

Petal & Pup were fantastic when communicating with me regarding a return that didn't suit. I have purchased a few garments and always been happy with the quality, service and value

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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  • Verified

Great service!

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Outstanding service

published

Thank you so much for the great service.
It’s hard to find online businesses that take pride in their customer service. I had an issue with one of pieces I purchased, petal and pup have resolved this issue so promptly and with ease for myself.

I am so glad I came across Petal and Pup, I absolutely LOVE this business and am so glad to have received such great service so that I can continue to use them in future.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Customer service

published

The service received was prompt, friendly and so helpful and very accommodating. Great service by the team at Petal and Pup!

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Chrystal
ChrystalPerth, WA
  • 2 reviews
  • 3 likes

The best customer service

published

I bought a product online, it came in 2 days so very quick delivery. The product wasn’t suitable so I was directed to a link to exchange it and with a few easy clicks, I had purchased a different size and was printing the shipping label to exchange my item. It was the easiest exchange system I have ever seen. Not to mention the customer service was incredible! Would highly recommend.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Fantastic product and even better customer service!

published
Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Amazing customer service from Abby

published

Amazing customer service from Abby. Such a great experience. Very helpful and speedy with her replies. One of my best online ahoooing experiences

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Ciara
Ciara
  • 5 reviews

Great products, excellent service

published

I've bought off here multiple times and it's great. Some items may not be as good as others but I just go off what the reviews say.

The sizing is pretty spot on there's only been one item where it did not fit me. There is a good selection of clothing.

The customer service is amazing! They are super friendly, respond back quickly and were very accommodating to my requests. They also dispatch orders pretty fast.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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meryem
meryemSydney, NSW

Amazing return process

published

On top of having amazing delivery times, Petal and Pup have such a great the return process on their website! Larger clothing stores that have been around forever don’t even have such a user-friendly, streamlined online return system. So helpful!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Beautiful dresses and wonderful costumer service !

published

Incredible customer service and easy returns! I swapped a few dresses for a wedding and they were very flexible and accommodating!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Hopeful happy shopper
Hopeful happy shopperGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Amazing customer service!

published

I had a slight issue with a lovely dress I bought. I emailed re getting a replacement and Carla replied almost immediately. I was so impressed by her swift, friendly and informative answers to my emails. Carla was so professional and a credit to the business! I would definitely shop with Petal and Pup again. Thank you!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
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Richa
RichaGreater Melbourne (Outer), VIC

Amazing styles and customer service

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
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  • Verified

Please respond to customer emails

published

I have emailed twice trying to organise a return- no one has responded
Can Petal and Pup please get back to me

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Petal & Pup
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Petal & Pup
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Customer Service

published

Jess was very fast and efficient in her reply's, she has gone above and beyond to deliver great service and communication.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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DimityE
DimityESouth East Queensland, QLD
  • 2 reviews

Customer service OUTSTANDING

published

I ordered a gorgeous set from Petal & Pup and I accidentally ordered the incorrect size. It was my outfit for Christmas Day, and it was already Wednesday afternoon (Christmas Day is Saturday).. so I sent an email to the returns department and a lovely lady called Abby, was only too willing to help.

In short I have returned back my set that was tok small and have the correct size - all gorgeously ready for Christmas Day.. all this done by Thursday afternoon! Abby you are a rock star!!

Thank you beautiful tribe at Petal & Pup.

Merry Christmas & safe keeping wishes

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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