Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Best customer service around!
I unfortunately ordered the incorrect dress and reordered without waiting to receive the original package as needed it for an event. After contacting the customer experience team they were extremely helpful in getting the matter sorted and was one of the best customer experiences I’ve had in a really long time! Everyone I have interacted with has been absolutely fabulous and as I first time buyer from Petal & Pup, I can guarantee I’ll be coming back and recommending you to all of my friends. Thank you to the amazing team for all of your assistance.
Amazing Customer service!
Jess from CS was so friendly and quick in responding to my email regarding an error in payment! She was very friendly and accomodating and is the reason why I will continue to shop here! Quality of everything I have bought so far has been amazing and return time and resend is within 24 hours!
Thank you so much for the great service.
It’s hard to find online businesses that take pride in their customer service. I had an issue with one of pieces I purchased, petal and pup have resolved this issue so promptly and with ease for myself.
I am so glad I came across Petal and Pup, I absolutely LOVE this business and am so glad to have received such great service so that I can continue to use them in future.
Great products, excellent service
I've bought off here multiple times and it's great. Some items may not be as good as others but I just go off what the reviews say.
The sizing is pretty spot on there's only been one item where it did not fit me. There is a good selection of clothing.
The customer service is amazing! They are super friendly, respond back quickly and were very accommodating to my requests. They also dispatch orders pretty fast.
Amazing return process
On top of having amazing delivery times, Petal and Pup have such a great the return process on their website! Larger clothing stores that have been around forever don’t even have such a user-friendly, streamlined online return system. So helpful!
Beautiful dresses and wonderful costumer service !
Incredible customer service and easy returns! I swapped a few dresses for a wedding and they were very flexible and accommodating!
Amazing customer service!
I had a slight issue with a lovely dress I bought. I emailed re getting a replacement and Carla replied almost immediately. I was so impressed by her swift, friendly and informative answers to my emails. Carla was so professional and a credit to the business! I would definitely shop with Petal and Pup again. Thank you!
Amazing styles and customer service
I recently ordered some dresses over Xmas after following store for a while now and I must say that all the dresses looked fabulous all. The fit was true to size and the material was good too and matched the description perfectly. But what I am absolutely blown away with us their customer service. One of the dresses I bought was not as per description and as soon as I contacted the customer service my enquiry was dealt promptly and I was sent a return label to return the dress. And within no time I have been provided a refund for my dress and I...loved how easy the communication was. I just emailed them and heard back promptly every single time and the instructions were very clear. I honestly appreciate companies that provide such great customer service. I'll be very happy shopping here again and again!
Great customer service & fast deliveries
The customer service is faultless, always obliging to help and very efficient, even when you gave stuffed up, totally recommend
A great company to purchase from, with an easy returns service.
The clothing quality is excellent, sizing pretty accurate and the returns process is easy to navigate. When conversing via email the staff are prompt and efficient!
Best customer service
Just showing my gratitude to the petal and pup team for dealing with an inquiry I had very quickly and kindly, I am so appreciative and will not hesitate to purchase knowing that customer support is there when needed.
Amazing customer service!
The admin team at Petal and Pup have always been so helpful and accomodating with my questions, returns and exchange gift vouchers. They have always been quick to respond and so lovely to talk to! It has always been a pleasure shopping there and I look forward to my next purchase!
This is the fifth time I’ve ordered from Petal and Pup. I’ve always been Impressed with the quality. They have a fantastic return policy and outstanding customer service. Definitely recommend.
LOVE LOVE LOVE
I love Petal & Pup! I've loved all the dresses I have bought, and two I needed to return (one too big, other just didn't suit me) the team were amazing at facilitating the return and sorting out a wee glitch straight away. Highly recommend!
Excellent customer service and beautiful products
Cannot speak highly enough of Fiona in customer service.Had a couple of problems with bridesmaids dresses purchased on my end.
The problems were dealt with promptly and with so much care and help.
Items purchased are of great quality and super fast. Very impressive!.
Petal and Pup obviously pride on customer service and I could not recommend highly enough.
Thank you to the team and especially Fiona.
Great Company ..
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Thanks for reaching out....The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...e feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...ich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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