Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Awesome customer service!
Just a quick note to say how impressed I was with the customer service offered by Petal and Pup. I accidentally did something wrong with an online order and it was fixed easily and with no drama. So impressed! Thank you
Fantastic Customer Service
Adorable and quality items with the best customer service I have seen in a long while, thank you Shoshana for your generous and tailored solution to my issue!
Fantastic Customer Service
Easy to follow website, great products and styling guides. I found that the range was good especially for maternity wear and bump friendly, sizing is generous, great pricing and quality not to mention customer service and speedy delivery
Excellent customer service
Shoshana was super helpful when navigating a return and obtaining a credit! She made the process really simple and enjoyable.
Great customer service
The service I received from Fiona has been amazing helping me with a refund/credit & repurchase. Thanks for all your help.
Customer Service is Second to None
What an amazing company and staff to deal with. Shoshana was more than accomodating in regards to a problem I occured
Fantastic customer service
I have purchased several items and they are all lovely. Recently purchased the wrong size by mistake and deleted the confirmation email. Contacted customer service and they were very helpful and the item was returned quickly and easily.
Delivery is also amazingly quick - we are in central New South Wales and get orders within days.
Fantastic Customer Service!
After returning an item that did not fit I received a credit note with an expiry of 6 months. Unfortunately when the 6 months came I had not yet found anything that I really wanted to purchase. I reached out to the customer service team and spoke with Fiona. She was incredibly accommodating and friendly to speak with. She offered to extend my credit another 6 months as I had my eye on a product and was waiting for it to be back in stock. Very happy :)
Amazing in every way!
Couldn’t recommend Petal & Pup highly enough! I ordered a dress from them on the Monday at about 1pm and received it the very next morning at about 9am!!! The quality of the dress I purchased was so lovely and also very very comfortable! The online store is very easy to navigate! Communication with Petal & Pup couldn’t have been any easier, fast responses and very personable! Petal & Pup have an extensive range of beautiful quality clothing (some items can even been worn during pregnancy which I found amazingly helpful!)
Thank you Petal & Pup, I will definitely be back for a million more purchases ♥️Xx
Beautiful bridesmaid dresses!
Loved the Hepburn dresses in navy I ordered for my bridesmaids! They were so flattering and such a beautiful colour. All the girls loved them! And one has even reworn hers already.
Super fast delivery as always. Great variety of products. The best customer service I’ve come across. Very friendly and understanding.
Incredible customer service
I have purchased a number of items over the past year and the quality is great but even better is the customer service. Fast delivery, easy returns.
Recently contacted the customer service only to receive a lovely email the next day (thanks Fiona).
Great company and clothing!
You cannot go wrong with Petal & Pup!
The website is absolutely wonderful and has so many different options to choose from. I had six weddings to attend this summer, and I got every single one of my dresses from here!
The products are 100% quality and fit so nicely every time. It took a few times of ordering and returning to find my size, but once I did it was perfect. Everything is true to size.
Also, customer service is a 10/10 experience every time! I love this company.
So wonderful I immediately bought more!
I purchased a pair of jeans and a jumper the other day and after they arrived (super quick shipping!) I was so impressed, another pair of jeans and two more knits were purchased. All equally as lovely!
Communication with P & P was prompt and delightful (regarding sizing) as well.
Could not be more happy.
Will definitely purchase again!
Great customer service
I bought some dresses in Feb off Petal and Pup which unfortunately didn’t fit me. I returned these items for a credit note and repurchased new items. I repeated this process about 3 times before I realised I am just way too small for the clothes. The team at Petal and Pup were very understanding and felt for my struggle so they provided me with a refund instead, knowing that I couldn’t use a credit note if I simply didn’t fit. I was so appreciative of this and their responsiveness the whole way through put me at ease! I wish I could purchase from them just based on the fact they were so helpful!
AMAZING CUSTOMER SERVICE!
The customer service + returns policy that I experienced at Petal & Pup was amazing! I unfortunately ordered a dress and it was too small. Never fear - All within 24 hours I had printed the return shipping label, taken to the post office, received confirmation of the lodgement, received my gift card AND reordered the dress in a larger size! (Which is now being shipped to me today as same day delivery at no extra cost) I mean can a return get any quicker than that?!
I also dealt with Abby in Customer Service, who was so lovely and prompt with h...er replies. I am usually very hesitant to order products online as I cannot try them on and the return process can sometimes drag out and be very painful....Well not in this case! I will be definitely be buying again! Petal & Pup are winning as an online fashion retailer!
PUPAU-956255 - Amazing customers service from Abby. Fast response, extremely helpful instructions re return and credit.
Product is great. Just wrong size sadly. Return process made easy with great help from Abby. Thank you team. Lookings forward to the credit order.
Quick and easy ordering. Fast responses. Staff always available to assist with any queries so very helpful online assisted with my query within 24hrs.
Amazing customer service!
The most gorgeous dresses! And when I had to return a product (related to customs in my country, not because of the product/store!) customer support was absolutely amazing, very thoughtful service!
Petal and Pup service is fantastic
Very satisfied with the service Petal and Pup provide. Very friendly and understanding staff who care about their customers! Their responses were very prompt and extremely helpful. I love all of the products I’ve bought from Petal and Pup over the years. Overall, recommend Petal and Pup highly!
Fast and efficient customer service
I returned an item and lost track of the order status. When I emailed through customer support was very prompt and super helpful in resending the emails I needed. Easy to deal with and a nice interaction even though my outfit choice wasn't a success- Thank's Fiona!
Customer service was amazing!
I had a faulty product and the lady assisting me was amazing! So helpful and would 100% order from there site again !
Wonderful customer service!
I recently misplaced a credit note which had been issued to me a few months ago. I contacted the office and received fantastic customer service. My credit note was reissued immediately with a friendly email. Was wonderful to receive such amazing service!
Sizing was really off
I ordered the brown Corduroy pants. I’m usually a size 10-12 but seeing as it said they run large I stuck to the 10. They were soooooo big. Like almost 2 sizes too big.... I am literally never a size 8 let alone 6.
The pants themselves were nice and the quality was fine, just be aware of sizing down when you order. Super confusing and really not in line with normal sizing.
This is the only time I’ve ordered from here so I can’t say that all of their items are like this. I do know people who love this ship so that’s gotta mean something.
I also wish they would use more sustainable shipping bags, so many companies are doing it now. Hate the waste.
Plus side, shipping was quick!
Return of Dress
Thank-you so much for your timely and kind reply. Your actions have just gained your company a forever customer along with her 16 year old daughter and her friends.
Good will is very rare these days - thank-you for showing me yours.
I have posted the dresses today.
(My daughter made an error in her purchase and this company kindly adjusted their policy to accommodate her error in judgement.
Great customer service
Questions & Answers
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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