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Petal & Pup

Petal & Pup (page 2 of 18)

4.2 from 638 reviews · View Statistics
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Awesome customer service!

published

Just a quick note to say how impressed I was with the customer service offered by Petal and Pup. I accidentally did something wrong with an online order and it was fixed easily and with no drama. So impressed! Thank you

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Fantastic Customer Service

published

Adorable and quality items with the best customer service I have seen in a long while, thank you Shoshana for your generous and tailored solution to my issue!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised

Fantastic Customer Service

published

Easy to follow website, great products and styling guides. I found that the range was good especially for maternity wear and bump friendly, sizing is generous, great pricing and quality not to mention customer service and speedy delivery

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Excellent customer service

published

Shoshana was super helpful when navigating a return and obtaining a credit! She made the process really simple and enjoyable.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Michelle Collins
Michelle CollinsSydney Surrounds, NSW
  • 3 reviews
  • 1 like

Great customer service

published

The service I received from Fiona has been amazing helping me with a refund/credit & repurchase. Thanks for all your help.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Customer Service is Second to None

published

What an amazing company and staff to deal with. Shoshana was more than accomodating in regards to a problem I occured

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Fantastic customer service

published

I have purchased several items and they are all lovely. Recently purchased the wrong size by mistake and deleted the confirmation email. Contacted customer service and they were very helpful and the item was returned quickly and easily.
Delivery is also amazingly quick - we are in central New South Wales and get orders within days.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Lauren
LaurenMetropolitan Adelaide, SA

Fantastic Customer Service!

published

After returning an item that did not fit I received a credit note with an expiry of 6 months. Unfortunately when the 6 months came I had not yet found anything that I really wanted to purchase. I reached out to the customer service team and spoke with Fiona. She was incredibly accommodating and friendly to speak with. She offered to extend my credit another 6 months as I had my eye on a product and was waiting for it to be back in stock. Very happy :)

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Amazing in every way!

published

Couldn’t recommend Petal & Pup highly enough! I ordered a dress from them on the Monday at about 1pm and received it the very next morning at about 9am!!! The quality of the dress I purchased was so lovely and also very very comfortable! The online store is very easy to navigate! Communication with Petal & Pup couldn’t have been any easier, fast responses and very personable! Petal & Pup have an extensive range of beautiful quality clothing (some items can even been worn during pregnancy which I found amazingly helpful!)
Thank you Petal & Pup, I will definitely be back for a million more purchases ♥️Xx

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Isabella
Isabella
  • 2 reviews

Beautiful bridesmaid dresses!

published

Loved the Hepburn dresses in navy I ordered for my bridesmaids! They were so flattering and such a beautiful colour. All the girls loved them! And one has even reworn hers already.

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Product Quality
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Great store!

published

Super fast delivery as always. Great variety of products. The best customer service I’ve come across. Very friendly and understanding.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Incredible customer service

published

I have purchased a number of items over the past year and the quality is great but even better is the customer service. Fast delivery, easy returns.

Recently contacted the customer service only to receive a lovely email the next day (thanks Fiona).
Great company and clothing!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

  • Verified

You cannot go wrong with Petal & Pup!

published

The website is absolutely wonderful and has so many different options to choose from. I had six weddings to attend this summer, and I got every single one of my dresses from here!

The products are 100% quality and fit so nicely every time. It took a few times of ordering and returning to find my size, but once I did it was perfect. Everything is true to size.

Also, customer service is a 10/10 experience every time! I love this company.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Eve Alcott
Eve AlcottSydney, NSW
  • 2 reviews

So wonderful I immediately bought more!

published

I purchased a pair of jeans and a jumper the other day and after they arrived (super quick shipping!) I was so impressed, another pair of jeans and two more knits were purchased. All equally as lovely!
Communication with P & P was prompt and delightful (regarding sizing) as well.
Could not be more happy.
Will definitely purchase again!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Great customer service

published

I bought some dresses in Feb off Petal and Pup which unfortunately didn’t fit me. I returned these items for a credit note and repurchased new items. I repeated this process about 3 times before I realised I am just way too small for the clothes. The team at Petal and Pup were very understanding and felt for my struggle so they provided me with a refund instead, knowing that I couldn’t use a credit note if I simply didn’t fit. I was so appreciative of this and their responsiveness the whole way through put me at ease! I wish I could purchase from them just based on the fact they were so helpful!

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Laura
LauraSouth East Queensland, QLD

AMAZING CUSTOMER SERVICE!

published
Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

PUPAU-956255 - Amazing customers service from Abby. Fast response, extremely helpful instructions re return and credit.

published

Product is great. Just wrong size sadly. Return process made easy with great help from Abby. Thank you team. Lookings forward to the credit order.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Freya
FreyaSouth East Queensland, QLD
  • 2 reviews

Very helpful

published

Quick and easy ordering. Fast responses. Staff always available to assist with any queries so very helpful online assisted with my query within 24hrs.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Hi Freya, thank you for such a wonderful review. We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future. Have a wonderful day, love P&P xx

  • Verified

Amazing customer service!

published

The most gorgeous dresses! And when I had to return a product (related to customs in my country, not because of the product/store!) customer support was absolutely amazing, very thoughtful service!

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
JSS
JSS
  • 5 reviews
  • 1 like

Petal and Pup service is fantastic

published

Very satisfied with the service Petal and Pup provide. Very friendly and understanding staff who care about their customers! Their responses were very prompt and extremely helpful. I love all of the products I’ve bought from Petal and Pup over the years. Overall, recommend Petal and Pup highly!

Product Quality
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Eliza
ElizaGreater Melbourne (Outer), VIC

Fast and efficient customer service

published

I returned an item and lost track of the order status. When I emailed through customer support was very prompt and super helpful in resending the emails I needed. Easy to deal with and a nice interaction even though my outfit choice wasn't a success- Thank's Fiona!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Customer service was amazing!

published

I had a faulty product and the lady assisting me was amazing! So helpful and would 100% order from there site again !

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Hi Angelina, thank you for your wonderful review. We are so happy to hear one of our team members was able to assist you and we hope to be able to serve you again in the future. With love, P&P xx

Talei
TaleiSouthwest, VIC

Wonderful customer service!

published

I recently misplaced a credit note which had been issued to me a few months ago. I contacted the office and received fantastic customer service. My credit note was reissued immediately with a friendly email. Was wonderful to receive such amazing service!

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Hi Talei, thank you for your review! We are so happy to hear the team were able to locate your store credit and we hope you have been able to use this towards an item you love. Have a wonderful day, love P&P xx

Caitlin G.
Caitlin G.Greater Melbourne (Outer), VIC
  • 2 reviews

Sizing was really off

published

I ordered the brown Corduroy pants. I’m usually a size 10-12 but seeing as it said they run large I stuck to the 10. They were soooooo big. Like almost 2 sizes too big.... I am literally never a size 8 let alone 6.
The pants themselves were nice and the quality was fine, just be aware of sizing down when you order. Super confusing and really not in line with normal sizing.

This is the only time I’ve ordered from here so I can’t say that all of their items are like this. I do know people who love this ship so that’s gotta mean something.

I also wish they would use more sustainable shipping bags, so many companies are doing it now. Hate the waste.
Plus side, shipping was quick!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
KL S.
KL S.South East Queensland, QLD

Return of Dress

published

Thank-you so much for your timely and kind reply. Your actions have just gained your company a forever customer along with her 16 year old daughter and her friends.
Good will is very rare these days - thank-you for showing me yours.
I have posted the dresses today.

(My daughter made an error in her purchase and this company kindly adjusted their policy to accommodate her error in judgement.
Great customer service

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Hi There, thank you for your wonderful review, we are so happy to hear the team were able to provide assistance in this situation. We hope this has encouraged you to shop with us again soon. Have a lovely day, love P&P xx

Page 2 of 18

Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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