Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
I ordered two dresses from Petal & Pup. I received them within a week. They were both beautiful dresses and good quality. Unfortunately they did not fit. However, I went to the website and was easily guided through a simple return process. I sent the dresses back and within days received my refund. Petal & pup takes a small amount for shipping but most online clothing companies don’t even offer refunds. Having this option and the ease of each process like navigating the website, receiving and sending back items was so appreciated. They have rea...lly good customer service and when I emailed them to tell them I appreciated it, they sent a personal email back. This company’s commitment to making things easier on the customer is rare. I will definitely be ordering from them in the future.
The service received was prompt, friendly and so helpful and very accommodating. Great service by the team at Petal and Pup!
Very good quality and good customer service
Nice cuts and good fabric quality for 1st order of dresses , pants and a shirt. The 2nd order was lost, but they refunded me right away. It somehow appeared a couple of weeks after and I let the customer service know, and they didn’t charge me for it.
The sizes are slightly bigger, but it might have something to do with the design of the clothes.
Fantastic product and even better customer service!
Purchased the Pavani dress - pearl in multiple sizes for my bridesmaids and straight off the bat, P&P were so great in terms of communication and ensuring refunds could be guaranteed if we weren’t completely happy with the fit or style. They also helped with letting us know the exact measurements of the dress despite that not being previously provided in the details of the dress. The dresses were also so beautiful and fit like a glove though definitely go down a size, the material being so much nicer then even expected! Great value for the pric...e. I did end up having to return one dress as it had some faint water marks on there, but the service by Ella was fantastic, prompt and very helpful. I was able to get a refund quickly and efficiently and settle the issue without any drama
Amazing customer service from Abby
Amazing customer service from Abby. Such a great experience. Very helpful and speedy with her replies. One of my best online ahoooing experiences
Please respond to customer emails
I have emailed twice trying to organise a return- no one has responded
Can Petal and Pup please get back to me
Fabulous Customer Service
Thank you again, very appreciative to receive efficient seamless service.
P & P attended to my queries instantly and managed my return mishap that I processed in error.
Without hesitation issued a full credit, without a doubt refreshing 10 / 10 Customer Service, highly recommend. Thanks
Great returns process!!! Love it
Can I just say wow! Purchasing online can be risky but you can buy with confidence at petal and pup. Not only are their clothes great but if they don’t fit or you just don’t love it they have a really easy to use, customer focused returns portal. So so easy to swap out a garment for size or something different. Love it!! Will definitely be shopping with them again!! And you get the little postage slip too to send what doesn’t work back !
Awesome customer service
Abby was super helpful and very nice. Really fast delivery also. Will definitely buy again from petal and pup!! Beautiful clothes
Wonderful customer service and faboulous summer dresses
Easy search functionality to find specific items / styles I was after. Great range at affordable prices
Loved the two dresses, skirt received was faulty although it was lovely (faboulous customer service re: faulty skirt)
Quality is reflective of pricing which is fair and lined up with my expectations
Never ever an issue
Great quality clothing and amazing customer service. Cannot fault, love ordering from here. Always quick to respond to any queries and super fast delivery.
Excellent customer service!
I’m so pleased with the customer service I received after trying to chase up a refund/store credit. Abby was excellent - responsive, understanding and quickly to take care of the issue.
The best customer service from any online retailer
The return/exchange process is so easy and stress free, the team are incredibly helpful, I had Abby help me with an error I made in ordering and I found no difficulty getting a super quick, friendly and desired outcome.
Extraordinary customer service!!
I had to return a skirt I bought due to it being too big. The returns process was super quick and I received my refund gift card within a matter of days. I then purchased the correct size but accidentally paid for the item as I forgot to put the gift card details in my purchase. I emailed the Petal & Pup staff to advise them of my error - I had actually already received the correct item prior to hearing back but with no hesitation they refunded my money and used the gift card instead. It was a seamless process and such appreciated especially as it was my mistake in the first place.
Amazing customer service!!!
Fantastic customer service!
I recently purchased a stunning floral dress from Petal and Pup, sadly when it arrived it just didn't suit me! I returned it easily for a store credit but couldn't find anything to replace it with as I didn't want to keep paying for return postage if I didn't love it. After explaining this to customer service they were happy to process a proper refund for me. This was super appreciated and Sonia was lovely and friendly.
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Thanks for reaching out....The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...e feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...ich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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