- Sign in
- Write a review
Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
- 2 reviews
Sizing was really off
I ordered the brown Corduroy pants. I’m usually a size 10-12 but seeing as it said they run large I stuck to the 10. They were soooooo big. Like almost 2 sizes too big.... I am literally never a size 8 let alone 6.
The pants themselves were nice and the quality was fine, just be aware of sizing down when you order. Super confusing and really not in line with normal sizing.
This is the only time I’ve ordered from here so I can’t say that all of their items are like this. I do know people who love this ship so that’s gotta mean something.
I also wish they would use more sustainable shipping bags, so many companies are doing it now. Hate the waste.
Plus side, shipping was quick!
- Verified
fit issues
I like the look of a lot of the clothing but when I order it - especially the dresses the fit is not great - ideally suited to a flat chested no shape at all figure I think - often the bust lines were out and I ended up paying for tailoring to alter two dresses - one which I ended up turning into a skirt. Has left me less interested in the clothing on this website as a result.
Hi lovely,
Thanks so much for your review! We are so disappointed to hear that your shopping experience with us has not been absolutely perfect!...
Read more We do stock our clothing from a variety of suppliers so the garments may not always be exact to the sizing guide. However, if you ever need sizing assistance with any particular styles, please be sure to contact us at contactus@petalandpup.com.au - we are always readily available to help! We apologise again if your shopping experience with us has been less than satisfactory and we hope this helps :) Have a wonderful day - the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Decent clothes & decent prices
Prices are very reasonable so quality is equivalent. Lots of variety and cute designs. The site is very easy to navigate but you pay for shipping and returns. Finally, the return policy is not that flexible as returns are credits and have to be w/in 14days. This return policy causes me to not buy from this site as much.
Hi Suz,
Thanks so much for your feedback! It's so amazing to hear that you love the variety and design of the P&P range! ...
Read more We are also so sorry that your experience with us has not been absolutely perfect - please be assured that we are constantly looking into ways of improving our service to ensure that customers are receiving the best possible level of service from us. We will definitely take this feedback onboard ♡ Thanks again, and have a lovely day! The P&P team xxReview collected in partnership with Petal & Pup
- 5 reviews
- 4 likes
- Verified
The no refund policy was annoying.
The clothes look lovely but the no-refund policy isn’t so great. Instead of a refund I went through three exchanged outfits, paying delivery each time, until I finally kept the last one because I gave up. I’ve still never worn it. I won’t buy fashion online again from a company that doesn’t offer a refund.
Hi There,
Thank you for your review! I'm sorry to hear that your experience with us here at P&P has not been absolutely perfect!...
Read more If there is anything we can do to turn things around for you, please send through your order number, product name/s and details to us at: contactus@petalandpup.com.au. One of our customer care team members will be able to rectify your issue as soon as possible! Hope this helps and have a great day! The P&P team xxThanks but I will decline the offer to resolve the matter. I had already contacted the company about this late last year after outfit attempt two failed. I asked for a refund, as I didn’t think your c...
Read morelothes were for me and I was not offered any other option or resolution.Review collected in partnership with Petal & Pup
Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
- Verified
Good su
Good range of affordable dresses
Quality is hit and miss. Fabric not good a lot of the time.
Dresses often shrink when washed
Would prefer a better returns policy - free returns, money back
Hi there,
Thank you for your review! I'm sorry to hear that your experience with us here at P&P has not been absolutely perfect!...
Read more If there is anything we can do to turn things around for you, please send through your order number, product name/s and details to us at: contactus@petalandpup.com.au. One of our customer care team members will be able to rectify your issue as soon as possible! I hope this helps and have a great day! The P&P team xxReview collected in partnership with Petal & Pup
- Verified
Cute clothes, great customer service, but bad sizing!
I love everything I see on this site and have ordered multiple things but am yet to keep one because the sizing is always off. Normally too big. Their customer service is so good though and always helpful! Postage is always super fast too!
Hi Jess,
Thank you for your review, this helps us a lot! We are sorry to hear you have not found an item that fits you perfectly, this is disappointing. We provide the approximate flat front measureme...
Review collected in partnership with Petal & Pup
- Verified
Love the fast delivery
I find the online store easy to navigate but many sizes are often not available and the size differences between different products varies significantly.
The fabric of many products is also of sub-standard quality and various dresses I have purchased have shrunk after one (cold) machine wash.
Hi Teena,
We really appreciate your feedback! We have New Arrivals landing weekly and Restocks added daily :)
If you are unsure on the garment size, fit ect please send an email to contactus@petalandpup.com and we can help assist further ♡
Review collected in partnership with Petal & Pup
- 9 reviews
- 4 likes
Nice clothes however no refunds
I have bought a couple of things here. Look, i wouldn't expect a high quality dress for 60 odd bucks but a few that i bought look great on. I don't like how they do not refund, all other online competitors refund. i generally look at other sites first before buying for this store mainly for this reason.
Hi Mimi,
We appreciate your feedback!
If you ever need any assistance be sure to send us an email at contactus@petalandpup.com.au ♡
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Caitlin, thank you for taking the time to leave a review. We are truly appreciative of your feedback as we continue to strive to find ways to better ourselves.
Whilst we completely understand the...
Read more frustration surrounding finding the perfect fitting garment we have done our best to make this process as convenient and stress free as possible. We list the flat measurements in the product description which are specific to the garment. Alternatively, our Customer Experience team are always eager to provide further assistance to ensure you are completely satisfied with your purchase.