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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
TiffanySydney, NSW
First class customer service!
Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)
1 comment
BillNorth Queensland, QLD
- 3 reviews
- 1 like
Excellent service
I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.
1 comment
Petal and PupPetal & Pup
Hi Bill, thank you for taking the time to leave a review, this truly is appreciated. We are so sorry to hear the garment wasn't the perfect fit, our Customer Experience team are always eager to help y...
Read moreou find the right size should you wish to get in touch. We hope you are able to find another item you love using the store credit! Have a wonderful day, love P&P xx
- Verified customer
Amazing Customer service
I recently bought a dress from here and then later returned it, and customer service was above and beyond, helping me with my order and getting back to me asap! will definitely order from here again! also they have very cute clothes...
1 comment
Petal and PupPetal & Pup
Hey Mila, thanks for your review! We are so glad to hear your return was made easy with the help of our Customer Experience Team! We look forward to serving you again in the future! Love the team at P+P xx
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KANYAN LIUSydney, NSW
- 2 reviews
- 1 like
Great customer service
Love the design but I’d say they’re on the large side. I’m petit and it’s not easy for me to shop for something suitable. However, customer service is great - super responsive and helpful! It would be great though if customers have the option of cash refund or store credit that doesn’t expire.
1 comment
Petal and PupPetal & Pup
Hey Kanyan, thanks so much for leaving your review! We are always looking for areas to improve and will take your sizing needs into consideration. We are so happy to hear that you received great custo...
Read moremer service! Feel free to reach out to us if you would like further assistance with returns or credit notes. I am sure we can find tailor made solutions to meet your needs! Love the team at P+P xx
C. GiurastanteMetropolitan Adelaide, SA
So much cute stuff
Easy to navigate , easy to order, delivery quick and any issues sorted quickly , only reason I didn’t give 5 star was because a lot
Of thing not available in my size. Haven’t liked the fabric on some things but my fault for not ready blurb properly
1 comment
Petal and PupPetal & Pup
Hey there, thanks so much for leaving your review! We are happy to hear that you have found the shopping experience easy and the delivery fast. Thanks for letting us know about the availability of siz...
Read moreing. We are always looking for areas where we can improve, so we will pass on your feedback to the necessary department. We look forward to serving you in the future! Love the team at P+P xx
Néam K.
- 2 reviews
- Verified customer
Good but not great
The website should be easier to navigate, should be one page so that it’s easier and faster to look through all styles instead of several pages and having to click next or previous.
Returns should be free. By doing this customers will definitely buy more items, this will prevent customers from ‘not buying in case size and fit not right and have to end up paying for postage back) most customers are nervous about buying things online and when it comes to ladies wear returns should be made easier so that customers could buy more than one size kno...
1 comment
Petal and PupPetal & Pup
Hi Néam,
Thank you so much for providing your feedback! ♡...
Read more We are so appreciative that you have passed this on as we are constantly looking to improve our services and ensure that our customer's experience is nothing but positive! We will definitely take this on board so please be sure to keep checking back at our website as we make some user-friendly changes in future :) If we can ever assist you in any way, then please do not hesitate to contact us! With love, the P&P team xxxReview collected in partnership with Petal & Pup
- Verified customer
Great clothing at great price!o
Very easy to navigate store. The clear headings make it very easy to find exactly what I want!
Great range of products with varied styles!
Quality not excellent but still good given prices
1 comment
Petal and PupPetal & Pup
Hi there,
Thank you so much for your wonderful review! ...
Read more We're so happy to hear that you're loving the P&P range and hope to see you shopping with us again soon ♡ Have an amazing day! The P&P team xxxReview collected in partnership with Petal & Pup
MeacsSouth East Queensland, QLD
- 2 reviews
- 1 like
- Verified customer
Love Petal and Pup
Very satisfied how easy and super quick all correspondence with the team is! I had a great experience with a garment that was faulty. No issues with the return what so ever
1 comment
Petal and PupPetal & Pup
Hi Meacs,
Thanks so much for your lovely message! We are so thrilled to hear that this has been your experience with us here at P&P as this is the customer service experience we would like to provide to all of our lovely customers :) ...
Read more We look forward to seeing you shop with us again soon! With love - the P&P team xxxReview collected in partnership with Petal & Pup
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hi Tiffany, thank you for taking the time to leave a review. We are truly appreciative of your support and feedback as we are always striving for ways to better ourselves. Fiona is such a wonderful me...
Read morember of our team so we will be sure to let her know. We look forward to serving you again in the future and as always it would be our absolute pleasure to make this experience as easy and streamlined as possible for you. With love, P&P xx