- Sign in
- Write a review
Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup (page 2 of 24)
Reviewer Photos & Videos
Amazing Customer Service
I'd love the items I ordered, but unfortunately they were too short. I emailed Petal and Pup and got a very quick response helping me return these items. I had a little issue with another item and again a very prompt response and amazing solution. Very satisfied and completely trust them - which is rare. They really care about their customers and keeping them happy. I LOVE the pants I got and wear them all the time. Thank you
1 comment
Similar opinion? Write a review on ProductReview.com.au!
India StellaSouth East Queensland, QLD
Incredible clothes and amazing customer service
Will always go above and beyond for their customers
I will always purchase from here
The clothes are also amazing quality and style
1 comment
Petal and PupPetal & Pup
Hi India! Thanks so much for leaving your review! We are so happy to hear that you love the clothing as much as we do. We hope you have a lovely day, you have certainly made ours! Love the team at P+P xx
Similar opinion? Write a review on ProductReview.com.au!
LauraSydney, NSW
Amazing Customer Service!
I placed an order for a few items on a Sunday night for an event I had that coming Friday I started to worry mid week when they hadn’t arrived so reached out to the customer care team, not only were they super helpful and friendly but they even offered to sort out an alternative if my order did not arrive on time, luckily it did and when I reached out to the team again regarding returning some of my items they were so accommodating and made my experience that much better! Definitely the best customer service I have experienced on an online platform! I spoke with Bella and she was amazing so lovely!
1 comment
Petal and PupPetal & Pup
Hi Laura! Thank you so much for taking the time to share your experience and feedback. It's great to hear that Bella was able to provide assurance and a positive lasting impression. We live for customers just like you! All the best, P&P
Similar opinion? Write a review on ProductReview.com.au!
Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Incredible Customer Service
I purchased two dresses for Christmas. When received both were too small. I contacted Petal & Pup and got an email reply within 24 hours on a weekend. They were so accommodating. I highly recommend them.
1 comment
Petal and PupPetal & Pup
Hey Allie, thanks for taking the time to leave your review! I'm so happy to hear our Customer Experience team could turn things around for you - they truly are always aiming to please and will pass on... Read more
the compliments! Merry Christmas! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Aislinn F.South East Queensland, QLD
Could not fault this store
The service I have received from this store is second to none. With all of the experiences I’ve had with petal & pup, they have far exceeded my expectations. The customer service from all of the staff is exceptional - especially Kate and Bella, and they are so prompt with responding and resolving any issues. The quality of their clothing and accuracy to how it looks online is amazing too! I would definitely recommend this store to anyone :)
1 comment
Petal and PupPetal & Pup
Hi Aislinn, thank you so much for leaving your lovely feedback! Our Customer Experience team is always aiming to please - your satisfaction is our utmost priority so i'm so glad to hear you were happy... Read more
with the service you received! Thanks again Aislinn, we look forward to serving you again in the future :) Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
GraceSouth East Queensland, QLD
- 3 reviews
- 1 like
Easy to purchase from with the quickest postage!
The site is easy to navigate, with lots of variety. I found what I was looking for with ease. While I have had to return an item because of the sizing, the return process was easy, my only dislike is that you cannot receive a refund only store credit and you have to pay for return postage. Otherwise speaking to the team was quick and easy when I asked about when I would receive the store credit. The items purchased were good quality and was happy with both items, just, unfortunately, an item was slightly too small. Otherwise, everything was easy and simple to deal with. Will definitely purchase again!
1 comment
Petal and PupPetal & Pup
Hey Grace, thanks so much for taking the time to leave your review! I'm so happy to hear you enjoyed the streamline returns process - we truly want all of our customers to have the best shopping exper... Read more
ience possible! Our Customer Experience team are always eager to work with you and come to a tailor made solution with you :) Have a wonderful week! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Olivia22Sydney, NSW
Customer Service 10/10!
I have contacted the team at Petal and Pup a few times regarding queries and they have been lovely each time. My most recent contact was a little different as it was regarding bridesmaids dresses, so I was being picky and asking for some requests a bit out of the ordinary. Fiona was an absolutely SUPERSTAR! she was so kind, caring and accommodating, getting back to my questions so quickly and with such beautiful responses. I felt so lucky to have such a wonderful interaction and so appreciate the beautiful words and well wishes I received.
1 comment
Petal and PupPetal & Pup
Hi Olivia, thanks so much for your wonderful review! I'm so happy to hear every interaction you had with our Customer Experience team was a positive one - we love working with our customers to come to... Read more
tailor made resolutions with you. I'll be sure to pass your compliments to Fiona! Thanks again Olivia, we are truly so appreciative of your support :) Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Love this petal and pup
Love this place. delivery is so quick, product of the clothing is amazing.. and the staff if you ever need to do a return are incredible and so prompt at responding. ❤️❤️❤️
1 comment
Petal and PupPetal & Pup
Hey Kelly, thank you so much for this feedback, we are truly so appreciative! I'm so happy to hear you loved the service and all of the pieces you've received. Thanks for supporting us! We look forwar... Read more
d to serving you again in the future. Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
BrigitaSydney, NSW
HAPPY CUSTOMER
Laura was quick to respond to my inquiry and has made the shopping experience much more easier and convenient. I dont usually opt out for online shopping as I like to try things on prior to purchasing them.
However, Laura has definitely changed my mind when it comes to online shopping, and will definitely shop on your website again!
Kind Regards,
Brigita
1 comment
Petal and PupPetal & Pup
Hi Brigita, thank you for taking the time to leave your wonderful feedback! I'm so glad to hear Laura was able to assist, she really is a star! Our Customer Experience team is always eager to help and... Read more
clarify the size/fit of our styles. Thanks again Brigita! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Zoe P.South East Queensland, QLD
Best Customer Service Ever!!!
Everytime i order, it come the next day. The customer service is just simply fantastic, I had to return a dress I needed for an event and it was at my door the very next day for the weekend. Could not be more happy with how wonderful this company is!
1 comment
Petal and PupPetal & Pup
Hey Zoe! Thank you so much for your lovely words! We truly are always aiming to please so this makes us so happy to hear :) Thank you for supporting us! We love having you apart of the P&P family! Love the team at P+P xx
Similar opinion? Write a review on ProductReview.com.au!
Great Service , prompt response
Having purchased a few items, and had to return one I have found them to be excellant in handling everything, lost the credit note advice, sent an email and received a reply in 24 hours.
Ordered on a Sunday afternoon & received the items Monday afternoon.
Would recommend them 100%
1 comment
Petal and PupPetal & Pup
Hi Kris, thank you so much for this amazing feedback! I'm so happy to hear you enjoyed the speedy delivery and prompt response from our Customer Experience team :) We can't wait to see you shopping wi... Read more
th us again in the future! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
DonnaGreater Melbourne (Inner), VIC
Great customer service
I ordered a dress which was not the right fit and returned it. I received a credit note which expired. Due to covid and lockdown there was really no point in me purchasing any of their beautiful clothes with nowhere to wear it. I asked if they were to able to extend the credit note for a month or so and Fiona replied promptly with an offer to extend for 6 months! I was pleasantly surprised and grateful. Thank you for great customer service. Donna
1 comment
Petal and PupPetal & Pup
Hi Donna, thank you so much for your wonderful review. I'm so glad to hear of your positive interaction with our Customer Experience team! Our CX team truly are always aiming to please and work with y... Read more
ou to come to the best possible solution :) Thanks again Donna! We look forward to serving you again in the future. Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
NicoleSydney, NSW
Top Service
I ordered 3 dresses on a Friday afternoon and they were shipped the same day and received on Monday. Unfortunately 2 of them didn't fit so I sent them back. Within 24 hours I already had a credit code so that I could go back to their website and purchase something else.
Their online chat service was really helpful, I spoke to Fiona and she fantastic.
Although my items were the wrong size, the quality on all dresses was really good.
1 comment
Petal and PupPetal & Pup
Hey Nicole, thank you so much for your lovely feedback! I'm so happy to hear you enjoyed the speedy delivery -our amazing dispatch team works hard to ensure your order is sent out to you as soon as po... Read more
ssible :) Fiona is a star! We will be sure to pass on the compliments of your positive interaction! Have a wonderful day! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
PirroSouth East Queensland, QLD
- 2 reviews
Should offer free returns or refunds being an online only store
I think if this store offered free return shipping or refunds they would get more sales. I know Atleast 5 people who refuse to shop here because of the out of pocket cost for returns. When you don’t have the ability to try something on in store you potentially could be out of pocket several times for return postage. I don’t believe that’s fair. Other companies like The iconic and ASOS are far more buyer friendly due to their return options. You can’t even drop items to their warehouse. I think petal and pup need to look into this issue to make shopping with them more desirable.
1 comment
Petal and PupPetal & Pup
Hi Pirro, thank you for taking the time to leave your feedback, it's greatly appreciated. Please kindly keep in mind, to help you find the most perfect size in our garments we have hand measured each ... Read more
item and listed these measurements in the product description box. Our Customer Experience is always eager to help if you need any advice on style fits/sizes! We are also working on streamlining our AU returns process even further to ensure all of our customers have the best shopping experience possible, so please stay tuned! Best, P&P. xxSimilar opinion? Write a review on ProductReview.com.au!
Crap online shopping experience ever
Receive faulty items and once I brought it up with them they took days to respond. So every email took forever to be responded to. Been over a month and yet to receive my refund even tho clothes were sent back weeks ago. Even the customer service team were rude and unhelpful. If I could give minus stars I would. Wouldn’t recommend shopping at this brand at all. The quality of clothes were crap so bad would much rather to shop at Kmart and get 100% more stuff for that price they are charging.
1 comment
Petal and PupPetal & Pup
Hi there, I’m so sorry to hear about your recent experience. Quality is incredibly important to us here at P&P and we never want to leave our customers unhappy. Our Customer Experience team endeavour... Read more
’s to respond to all enquiries with 48 hours - so I’m truly so sorry that you did not receive a timely response and would love to get to the bottom of this. Unfortunately I’m unable to locate any correspondence from the information provided. Could you please send us an email to contactus@petalandpup.com.au, as our Customer Experience team would be delighted to assist and find a tailor made solution that works for you. Best, P&PSimilar opinion? Write a review on ProductReview.com.au!
Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Alex S.Greater Melbourne (Inner), VIC
Items are not pictured AT ALL. Sizing is a bit off and material feels so cheap. Highly unlikely to buy again
I purchased a few things from the website thinking they looked amazing online. Got my mom a few things too.
Both blouses I purchased were so far from the product photos. The wear and fit of it was just so off (which can be understandable because of different body types) but the material of both was just ugh. Like a $1 ikea tea towel dyed in black honestly.
Other than the top, the quality of one of the dresses I purchased was just plain cheap. I feel like every zip-up was one zip-up closer to its seams ripping. It fits perfectly but the zippe...Read more
r and material was just poor in quality that I have to keep tugging a few times just for it to close. Final nail on the coffin: I’d return it but I have to shoulder the return fee Just for them to give you store credits (NO REFUNDS!!!!) what a joke1 comment
Petal and PupPetal & Pup
Hi Alex, thank you for taking the time to leave your feedback. I’m so disappointed to hear the pieces you received weren’t as hoped and you didn’t like the look and feel of your clothing. It’s never o... Read more
ur intention to falsely represent any of our products so we sincerely apologise for any misunderstanding. Have you tried reaching our to our Customer Experience team? They would love to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&P. xxSimilar opinion? Write a review on ProductReview.com.au!
Love Petal & Pup!
I cannot fault Petal & Pup in anyway. Beautiful garments, very speedy service delivery and their customer service is second to none. On the one occasion where I had a problem with one of the garments (after many, many other purchases), they were incredibly quick to correct this issue - they went above and beyond. I highly recommend Petal & Pup to anyone!
1 comment
Petal and PupPetal & Pup
Hey Tori, thank you so much for your beautiful words! Our Customer Experience team is always happy to work with you and come to the best possible solution - your satisfaction is our utmost priority! T... Read more
hank you for shopping with us and being apart of the P&P family! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Awesome customer service
Service was amazing very efficient and lovely customer service! I defidently recommend. Items fit perfectly and look amazing on as well. Really wished they arrived on time but that was out of everyone’s control!
1 comment
Petal and PupPetal & Pup
Hi Kahurangi, thank you so much for taking the time to leave your feedback - we're truly so appreciative! Our Customer Experience team is always aiming to please and we're even more delighted that you love all your new pieces! Love the team at P&P xx
Similar opinion? Write a review on ProductReview.com.au!
NessSydney, NSW
- 2 reviews
Customer experience
I had skipped over some important information for my first time purchase with P&P. However the lovely Bella was keen to assist & responded within 24hrs. Refunded the discount that I was entitled to with no questions asked. Smooth sailing customer experience & Bella is a delight to deal with. Thankyou!
1 comment
Petal and PupPetal & Pup
Hey Ness, thank you so much for taking the time to leave your wonderful feedback! Your satisfaction is our number one priority so our Customer Experience team is always happy to work with you to provi... Read more
de a tailor made solution! Thanks again Ness - we truly can't wait to serve you in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Responsive customer service
Very helpful customer service via messenger when returning items. Very quick shipping. Items are of high quality and fit well
1 comment
Petal and PupPetal & Pup
Hi Linda, thank you so much for taking the time to leave your review! We are so happy to hear you enjoyed the speedy delivery and even more delighted that you love the feel and fit of all of your piec... Read more
es. Thank you for supporting us! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | A$100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Petal and PupPetal & Pup
Hello Ruth! Thanks so much for leaving your review! We were so happy to see you got great customer service. We love taking the opportunity to chat with our customers and help them out when we can, and... Read more
we are so happy this was your experience too. Have a wonderful day, you have certainly made ours! Love the team at P+P xx