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Petal & Pup

Petal & Pup (page 2 of 10)

4.4 from 812 reviews · View Statistics
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Ciara
Ciara
  • 5 reviews

Great products, excellent service

published

I've bought off here multiple times and it's great. Some items may not be as good as others but I just go off what the reviews say.

The sizing is pretty spot on there's only been one item where it did not fit me. There is a good selection of clothing.

The customer service is amazing! They are super friendly, respond back quickly and were very accommodating to my requests. They also dispatch orders pretty fast.

Product Quality
5/5
Shipping
5/5
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Kate
Kate
  • 2 reviews

Exceptional products and professional service.

published

Could not recommend petal and pup more. Amazing quality clothes and incredible customer service. I recently purchased 2 sizes of the same dress and upon returning one, petal and pup were more than accommodating for my return. A prompt email and professional response to my request.
Highly recommend petal and pup and can’t wait to purchase again.

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Perfect dresses for all occasions

published

Highly recommend petal and pup clothing to anyone, I needed a couple of dresses for some upcoming events and I couldn’t fault the two dresses I received! Beautiful quality clothes that fit perfectly! And super fast delivery.

Product Quality
5/5
Shipping
5/5
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meryem
meryemSydney, NSW

Amazing return process

published

On top of having amazing delivery times, Petal and Pup have such a great the return process on their website! Larger clothing stores that have been around forever don’t even have such a user-friendly, streamlined online return system. So helpful!

Product Quality
5/5
Shipping
5/5
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Best customer service, fastest postage and amazing clothes

published

Seriously fastest postage ever! Always receive the very next day.
Returns and exchanges are super easy and the customer service is amazing!
Best of all clothes are beautiful always receive lots of compliments

Product Quality
5/5
Shipping
5/5
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Poor quality :(

published

I first saw Petal & Pup on an Instagram feed and it all looked really pretty and stylish, I got the impression that it is good quality, trendy clothing but I am quite disappointed with the quality. I ordered a PU leather jacket, a cardigan and a playsuit. The PU leather jacket looks okay, but it is very shiny and it has a a bad smell. The cardigan had a dangly button, I had to sew it back properly before even wearing it. The playsuit I'll admit is up to scratch, but I don't think I'll buy here again unfortunately, I paid a lot of money for these items and I feel ripped off. After reading that they only offer store credit, I'm not sure there is much hope of getting my money back. What a waste of my splurge money :(

Product Quality
2/5
Shipping
5/5
Petal & Pup
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Elesha
EleshaSouth East Queensland, QLD

Perfect customer service

published

The customer service was exceptional. Blown away by how quick and efficient Tori was with replying and answering any questions I had. Highly recommend

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Tab G
Tab GPerth, WA
  • 2 reviews

Excellent product and customer service

published

I have been ordering from Petal + Pup for years now because of the quick turnaround and I live in Perth. You can quickly jump on the app or website and make your purchase knowing you will receive the purchased items in a few days.

I'm never disappointed with the quality of each purchase. All run true to size and of good quality.

The customer service team are quick to respond and are kind. They do a fantastic job and I will continue shopping with Petal + Pup

Product Quality
5/5
Incentivised Review No
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Excellent service

published

I had an issue with a return and needed to contact company. They were prompt with a response and very helpful. Satisfactory outcome

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Phenomenal customer service

published

Great team. It was my first time purchasing from P&P and they made it very easy to exchange an item that just didn’t suit me but was perfectly fine in quality.
I had made an error with my exchange and the staffs attention to detail on helping me correct this error was next to none.
Highly recommend these products due to having such outstanding experience and I absolutely love the 5 other pieces I purchased ❤️ Thanks again guys x

Product Quality
5/5
Shipping
5/5
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Jemma Louise
Jemma LouiseSouth East Queensland, QLD
  • 2 reviews

Petal and Pup is my absolute favourite clothing company!

published

I placed an online order in February and received it slightly later (due to the QLD floods). I was so impressed with the ongoing e-mail communication from Petal & Pup staff to ensure I safely and efficiently received my new beautiful Petal & Pup dresses! I cannot fault the staff at all. I feel I am such a valued customer. I love all of my Petal & Pup dresses and especially appreciate my two new beautiful dresses that I’m excited to wear sometime soon! Thank you, Petal & Pup. You are simply amazing! I’ll be purchasing even more amazing clothing items from you. xo

Product Quality
5/5
Shipping
5/5
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Customer service was incredible

published

Ella was wonderful, she helped me through a really stressful process regarding dresses and returning, she helped make the whole situation smooth sailing. Fast responses and super kind.

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Barbara C.
Barbara C.Queensland

Amazing customer service

published

I highly recommend the store! Their products are amazing and so is their customer service. I am a returning customer and can’t recommend Petal & Pup highly enough !

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Milana Kovac
Milana KovacSydney, NSW

Beautiful clothing and excellent service!

published

Not only is the clothing beautiful, the service is amazing! I had an issue with my delivery which was very frustrating. When I reached out to the team at Petal and Pup they were so understanding and helpful, even though the issue wasn’t from their end. A lovely lady named Shoshana still offered to helped me resolve everything. Such lovely, efficient and professional service! It brightened my day! I will definitely continue to shop here!!!

Product Quality
5/5
Incentivised Review No
Petal & Pup
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The Perfect LBD

published

I got those for a Hen’s Cocktail event and wow did I feel sexy yet classy in this LBD! It’s so incredibly flattering on the curves and because it’s not cling tight, I can breathe and eat with worrying how it looks. Highly recommend! Oh and I’m a size D and went bra free modestly with this.

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Product Quality
5/5
Shipping
5/5
Petal & Pup
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Lee-Anne
Lee-AnneSouth East Queensland, QLD

Amazing Service and Wonderful Quality, Beautiful

published

I was so delighted to receive my beautiful pieces of clothing in 24 hours. Pretty amazing!!! Items are gorgeous and as described, lovely quality, great price. Fantastic Petal and Pup, truly wonderful service.

Product Quality
5/5
Shipping
5/5
Petal & Pup
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mel
mel
  • 2 reviews
  • 1 like

Great Product/ Fantastic service

published

Great products with fantastic service. This was the first time I had purchased from petal amd pup and it won't be the last. They have such a great range of clothes. There service and aftersale service is fantastic. They really care about there product and there customers

Incentivised Review No
Petal & Pup
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Bec
BecSydney

Super fast service!

published

My order was delivered in less than 48hours and the pants are gorgeous! Will define order from this site again. Thank you.

Product Quality
5/5
Shipping
5/5
Petal & Pup
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Beautiful dresses and wonderful costumer service !

published

Incredible customer service and easy returns! I swapped a few dresses for a wedding and they were very flexible and accommodating!

Product Quality
5/5
Shipping
5/5
Petal & Pup
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Emily
Emily
  • 3 reviews
  • 1 like

Great service!

published

LOVE Petal and Pup - they have incredibly quick turnaround times for shipping and delivery. I placed an order last week and the product was at my door less than 24hrs later. I ordered the same dress in 2 sizes as I wasnt sure which would fit, and the process for returning the other size was SO simple! I shopped for a replacement, sent the item off, and as soon as my returned item was scanned at the post office, they shipped me out my replacement item, which was also here within 48hrs! I've never had an issue with quality of the clothes and I love that real people can leave reviews so you can get a feel for what the clothing is like before you decide to buy. Will be a long-time customer of P&P!

Product Quality
5/5
Shipping
5/5
Petal & Pup
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Dolores H.
Dolores H.Greater Melbourne (Inner), VIC

Don't bother

published

While the range, marketing and customer service is second to none, the quality is abysmal. The material is cheap, mostly synthetic. The stitching is sloppy. And if you are lucky enough to find something that looks decent, you'd probably only get limited wear out of it. The products look way better on the website than they do online, its a real expectations vs reality fail situation. Its also disappointing that the models are a size 6-8, I think the owners need to consider the diversity of shape and size that they might be catering to. I bought two dresses and ended up returning both. I wish money back was still an option because I'd really rather not have to try a third item, I'm tempted to just part with the store credit and call it a day!

Product Quality
1/5
Shipping
5/5
Petal & Pup
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Tanika
TanikaSouth East Queensland, QLD

EASIEST RETURNS!

published

I ordered a beautiful dress but the size didn't fit so I needed to return it for the next size up. It was the easiest return!!
They make it so easy to return :) I was so happy. They also have amazing custome service ❤ highly recommend x

Incentivised Review No
Petal & Pup
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Incredible customer service!

published

The customer service I have received from Petal & Pup has been absolutely outstanding! Ella, from the customer service team has been simply amazing, incredibly helpful, and always responds promptly...she really went above and beyond for me. It is very clear from my communication with Ella that Petal & Pup really value their customers and want to do the best they can to make us happy. This gives me confidence to purchase more from them!

Incentivised Review No
Petal & Pup
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Hopeful happy shopper
Hopeful happy shopperGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Amazing customer service!

published

I had a slight issue with a lovely dress I bought. I emailed re getting a replacement and Carla replied almost immediately. I was so impressed by her swift, friendly and informative answers to my emails. Carla was so professional and a credit to the business! I would definitely shop with Petal and Pup again. Thank you!

Product Quality
5/5
Incentivised Review No
Petal & Pup
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Soph
Soph
  • 2 reviews

Customer service was brilliant!

published

Customer service and communication has been incredible. Knowing that Petal and Pup is definitely an online store I’ll be shopping at again in the future because of the way they handle shopping and returns. They obviously value customers above all else and this really shows.

Incentivised Review No
Petal & Pup
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Page 2 of 10

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