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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup (page 3 of 24)
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Anne M.Illawarra, NSW
No refunds and credit only valid for 6 months
I received my order timely but the sizes come out really small. Only in fine print they let you know that you can't get a refund but only store credit which is valid for only six months. So if you cannot find something on time that suits you and has the same value they're basically stealing from you. Be aware of this when you shop here!
1 comment
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Amazing clothes and amazing customer service!
Their clothes are always beautiful and great quality but not only that their customer service is super responsive and really understanding and caring. I couldn’t rate them more and I won’t be shopping though anyone else from now on!
1 comment
Petal and PupPetal & Pup
Hey Liv, thank you so much for taking the time to leave your lovely feedback - we are truly so grateful and appreciative! Our customers are at the heart of everything that we do and your satisfaction ... Read more
is our utmost priority.Thanks again Liv! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Nicole MaguireSydney, NSW
Great Service from Laura
I had a quite a few questions and Laura was so helpful and friendly, she responded very quickly and was so lovely to deal with. I had to return my order as the sizes were too big but she kept an eye on my delivery and as soon as she knew it had arrived sent me the credit note and I got my new order the next day. Such great service is hard to come by these days so it is lovely when you get it. Thank you Laura you are a doll!
1 comment
Petal and PupPetal & Pup
Hi Nicole, thank you so much for taking the time to leave this wonderful review! We will be sure to pass on your compliments to Laura - she really is a star! Love the team at P&P xx
Similar opinion? Write a review on ProductReview.com.au!
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Wendy CollinsCentral Queensland, QLD
- 3 reviews
- 3 likes
Excellent fashion and customer service
Cannot express enough the wonderful customer service....10/10
I love Petal N Pup clothes....have bought many as have my 5 daughters and granddaughters....fashion for all ages and all shapes...so many compliments we get...
Thankyou P n P
1 comment
Petal and PupPetal & Pup
Hey Wendy, thank you for this lovely feedback, we are truly so appreciative! Our customers are everything to us so it's incredibly important that every interaction with us is a good one. Thank you for... Read more
your support, it really does mean the world! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Dasha C.South East Queensland, QLD
Beautiful clothes, great customer service
Beautiful classy clothes. Arrived the next day. Loved my first dress so much ordered it again in a different colour. Lovely staff that get back to you with-in a day as I had a question about exchanging size. Good quality but don’t throw in with your everyday washing. Look after them and wash on delicate with the same colours
1 comment
Petal and PupPetal & Pup
Hey Dasha, thank you so much for your lovely review! I'm so glad you enjoyed the speedy delivery and even more delighted that you love your dresses! We also list each garment's recommend care in their... Read more
product description box if you're ever unsure :) Thanks again Dasha - we look can't wait to serve you again in the future! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Great customer service and fantastic products
Was very happy with after sales service Products were great but customer service was exceptional. Will definitely buy again in future.
1 comment
Petal and PupPetal & Pup
Hi Hinal, thank you so much for taking the time to leave your review. I'm so glad to hear the service you received exceeded your expectations - this is the type of experience we want all of our custo... Read more
mers to have at P&P! We hope you have a wonderful day as you've certainly made ours :) Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
MeganGreater Melbourne (Outer), VIC
Great customer service
My experience with customer service was great!
I ordered pants that were too big and exchanged them for a smaller size. The new pair were delivered the day after I ordered.
When I emailed customer service, they emailed back straight away and were able to help me out.
I have always found the clothing to be great quality and am a frequent shopper!
1 comment
Petal and PupPetal & Pup
Hey Megan, thank you so much for this wonderful feedback! Our Customer Experience team is always aiming to please, so i'm so glad to hear this was reflected in your experience with the team! Thank you... Read more
for all of your support, we are truly so appreciative Megan. Have a wonderful day! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Beautiful affordable dresses
I love this company. Deliveries are quick and I love all 5 dresses I’ve ordered over the last 2 years.
1 comment
Petal and PupPetal & Pup
Hi Leigh, thank you so much for taking the time to leave your review, we are truly so appreciative! I'm so glad to hear you love all of your pieces and have enjoyed the speedy delivery@ Thanks for bei... Read more
ng apart of our P&P family, we look forward to continue serving you in the future! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Fabulous Customer Service
The items I ordered arrived very quickly amd were good quality. Unfortunately though, one of the items I received was not as ordered (I received a skirt, instead of dress in the same fabric). A quick email to the team and they happily sent me a return label for for the item , plus a discount off my next purchase.
1 comment
Petal and PupPetal & Pup
Hey Carly, thank you so much for taking the time to leave your lovely feedback. These mishaps don't happen often, however when they do our Customer Experience team is always eager to come to a speedy ... Read more
resolution and make things right! Thank you for giving us the opportunity to rectify this mistake and we look forward to serving you in the future :) Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Find out how Petal & Pup compares to other Clothing Shops & Brands
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AshleighMetropolitan Adelaide, SA
Disappointing
I have been extremely disappointed with this business. When I placed my first order (approx. $400), I was super excited to receive what I thought were going to be some lovely stylish new pieces. When they arrived it was extremely disappointing, it was obvious items were a very poor quality and overpriced. Upon returning these items I was issued with a gift card. I took a chance and made a second order in the hopes of not wasting my money. Needless to say the next order arrived and again I had to return the items. At this stage I just wanted my ...Read more
money back, I emailed the customer service team explaining my experience and was dismissed being told we can't issue a refund and use your giftcard to 'purchase more items you will love'. I didn't waste my time placing any more orders and lost my money. Don't recommend.1 comment
Petal and PupPetal & Pup
Hi Ashleigh, thank you for taking the time to leave your review. We are sorry to see that you didn't like the look and feel of your clothing. That is certainly not the experience we like to offer our ... Read more
customers so i'm sorry to hear about your recent experience. I would love to have the opportunity to provide a tailor made solution for you, as I couldn't locate any email correspondence with your name. Feel free to email contactus@petalandpup.com.au. Best, P&PSimilar opinion? Write a review on ProductReview.com.au!
FevseyAustralian Capital Territory
- 5 reviews
- 1 like
Items are often not as good quality as pictured
I have bought many items from petal and pup. The items are usually poorer quality than I’d expect. The way the material and cut looks in the photos is often misleading. The clothes often turn out to be very thin and flimsy. Sizing also generally runs larger than standard. The prices are above average, which I don’t mind at the time of purchase because I think I am ordering something decent quality. But be careful what you choose to buy, because it can be a hit and miss.
1 comment
Petal and PupPetal & Pup
Hi Fevesy, thank you for taking the time to reach out and leave your feedback. Quality is incredibly important to us here at P&P so i'm very disappointed to hear the garments you received were below y... Read more
our expectation. It's never our intention to mislead any of our customers as we hand measure and list each garment's flat lay measurements in their product description box. I would love the opportunity to be able to assist you with your purchase, as I couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&PSimilar opinion? Write a review on ProductReview.com.au!
ChristinaSydney, NSW
- Verified customer
Sizing is China sizing, not western sizing
I’m a western (Australian) size 10-12 (which isn’t large) but in this “brands” clothes I am a 16, their largest size (which in the western world is pretty big). These clothes are made for the market they are made in...China. There’s no room for boobs or butts. Straight up and down skinny women.
Clothing is not high quality. It’s cheap fabric and cheaply made. One wash and you’ve lost the shape of the garment and the fabric looks totally different.
$75 ish for a dress is cheap. But it’s expensive if you can only wear it once because of the wa...Read more
shing issue, or if you have to return it for credit only. I did write my review on their Instagram but they deleted it when someone else agreed with me. Their Facebook offers no way to review or post.1 comment
Petal and PupPetal & Pup
Hello Christina, So sorry to hear your experience wasn’t perfect. We do stock sizes from xxs to xxl but sometimes it's about finding the right cut for one's figure. Quality is of the highest importanc... Read more
e and we never want to leave our customers unhappy. I cannot locate any previous correspondence or order details from the information provided. Could you please send us an email to contactus@petalandpup.com.au, our Customer Experience team would be delighted to assist and find a tailor made solution that works for you. best, P&PSimilar opinion? Write a review on ProductReview.com.au!
Fantastic quality and service
FANTASTIC CUSTOMER SERVICE
. I am so impressed with my customer service experience with Petal and Pup. I ordered a top, that when it arrived, was too small. I emailed the team to let them know and returned the item. I loved the top so much though and the quality of the material was quality and just what I was looking for, so I re ordered a larger size. The item arrived within days to New Zealand and when I returned the smaller item, I was refunded and kept in communication with the team throughout the process. I would highly recommend to friends and anyone looking for some fab items!! Thanks P&P
1 comment
Petal and PupPetal & Pup
Hi Lucy, thank you so much for taking the time to post this wonderful feedback! Quality is incredibly important to us here at P+P, so i'm I'm so happy to hear you love your new top and the feel of it'... Read more
s material. Our Customer Experience team is always happy to assist every step of the way with transparent communication. Thank you for making our day and we look forward to serving you again in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
The Best Customer Service!
This company offers quality products and service. I received compliments with the cardigans, blazer, and coat I ordered. When I had an issue with a product, the customer service (Sophie) responded as soon as I sent my message and resolved my issue on the spot. Will purchase more from this company for sure! Highly recommended!
1 comment
Petal and PupPetal & Pup
Hi Pam, thanks so much for your lovely feedback! We're always aiming to please so we're so happy to hear you love all of your pieces! We're also delighted to hear you received a timely response from o... Read more
ur Customer Experience team and that you were happy with the service you received - we will be sure to pass on the compliments to Sophie. Thanks again Pam! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Excellent customer service
I was super excited to get a dress from Petal & Pup for an upcoming wedding as I had seen them frequently on my explore page. Unfortunately, after placing my order the delivery service didn’t get the package to me. After reaching out to customer service I got a full refund within 2 days. I appreciated the speed at which they replied and refunded me without too much back and forth. I look forward to ordering a receiving a dress in the future : )
1 comment
Petal and PupPetal & Pup
Hey Erin! Thank you so much for taking the time to let us know your wonderful feedback - it truly does mean so much! We live for our customers and our Customer Experience team is always eager to work ... Read more
with you so that we can come to a tailor made solution. Thanks for making our day - we look forward to serving you again in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Find out how Petal & Pup compares to other Clothing Shops & Brands
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- Verified customer
Thieves!
I made a large order and was excited to receive my new pieces. As other customers stated, the clothes runs small and bit inconsistent. Unfortunately, most of the items did not fit or didn’t fit well and I had to return them. The return took over 5 weeks to make itself back to Australia. Throughout this time I was exchanging emails with a customer service rep, and when I followed up after they had received my items for about a week, the customer service rep stopped writing back. I have sent multiple follow up emails and no response. I put in a n...Read more
ew inquiry in their customer service page, and still no answer. It is now almost two weeks since they received my items and they haven't issued me a refund or written back. Will be performing a charge back on my credit card. They’re a bunch of thieves!1 comment
Petal and PupPetal & Pup
Hello Maria, Thank you for taking the time to leave your review. Our customers are everything to us and I'm sorry to hear of the poor experience you've had. We recognize that with increased volumes ou... Read more
r team has failed to respond to you within the 48 hours promised. We are doing everything we can to reduce response times to avoid issues like this in the future. We also know the return transit time from the US to Australia has delayed return processing and this has had a negative impact on our customers experience with us. Rest assured we are already working on a solution. Again, thank you for taking the time to share your experience with and giving us the opportunity to do better.Similar opinion? Write a review on ProductReview.com.au!
JoelleSydney, NSW
- 6 reviews
- 4 likes
Quality of the material is not the best
Clothes are ok, you can tell the quality isn’t the best for the prices you pay. The material is really thin and I thought they would be of better quality when looking through the site. Wouldn’t purchase again, would go elsewhere for better quality material.
1 comment
Petal and PupPetal & Pup
Hi Joelle, thanks for taking the time to let us know your feedback. We really do appreciate it at as we want all of our customers to have the best experience possible so i'm so disappointed to hear yo... Read more
u didn't love the quality of our pieces. Your satisfaction is of utmost importance to us, so if you'd like to send us an email to: contactus@petalandpup.com.au our Customer Experience team would love to come to a solution. Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
KarinGreater Melbourne (Inner), VIC
Dodgy company
I will never shop here again and am telling all my girlfriends the same. They do not refund you your money upon return, instead giving you a voucher with an expiry date of 6 months. I returned an item because it was of poor quality, I didn't like anything on their site for the past 6 months, and now my money has essentially expired. I realise it says this on their website but that does not make it ok, they are making money off me not liking their products. Shameful, customer service not helpful.
1 comment
Petal and PupPetal & Pup
Hi Karin, thanks so much for taking the time to reach out. I am so sorry to hear about your recent experience when shopping with us. I'm incredibly disappointed to hear that you were not completely sa... Read more
tisfied with your garment and that it wasn't as hoped. Quality is very important to us here at P&P so I truly can't apologise enough that the garment you received was below your expectations. We'd love to turn things around! Could you please send us an email to: contactus@petalandpup.com.au as we would love to come to a tailor made solution with you.Similar opinion? Write a review on ProductReview.com.au!
Abby W.Central West, NSW
Amazing clothes, fantastic customer service!
I honestly can’t believe how amazing their customer service is, a voucher of mine expired by a few weeks and they reissued it. I’m so happy. Clothes are amazing and great quality! Highly recommend Petal and Pup
1 comment
Petal and PupPetal & Pup
Hi Abby, thanks so much for leaving your review! We are so happy to hear that you love the clothing as much as we do. We always love the opportunity to talk to our customers and to tailor make solutio... Read more
ns for their situation. We hope you have a lovely day, you have certainly made ours! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Great Customer Support
I purchased a dress very last minute for a job interview and was helped by customer service discussing postage times. Bella kindy advised that if it did not arrive in time, she could offer me a refund instead of a credit note. Highly impressed! The dress arrived so quickly and in time for the interview!
1 comment
Petal and PupPetal & Pup
Hello, thanks so much for leaving your review! We are so happy to hear you got speedy delivery and have enjoyed the customer service! Bella truly is a gem and we are so thankful to have her on our tea... Read more
m! We can't wait to serve you in the future. Love the P+P team xxSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | A$100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hi Anne, thank you for taking the time to leave your review. I'm so sorry to hear your garment's weren't the most perfect fit. Please kindly keep in mind we hand measure and list each garment's flat l... Read more
ay measurements in their product description box to help find the best size - our Customer Experience team is always eager to help also! I would love the opportunity to be able to assist you with your purchase, as I couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&P. xx