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Petal & Pup

Petal & Pup (page 3 of 16)

4.2 from 567 reviews · View Statistics

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Corinna

CorinnaCentral Highlands and Goldfields, VIC

  • 2 reviews

Amazing service and beautiful quality clothing

published

Thank you so much to all the girls at Petal and Pup! I’ve been looking for the perfect outfit for an event coming up, I’ve made multiple orders and had to return a few that were a tad too big. The quality of their clothing is amazing. The girls are so helpful and prompt with their email replies. They’ve also gone above and beyond to process my returns/refunds overnight so I could try another outfit! Shipping to Melbourne is also really quick, I normally receive my order within 24-48 hours. Thanks again girls!!

1 comment
Petal & Pup
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Kirrilee T.

Kirrilee T.Greater Melbourne (Metropolitan), VIC

The best customer service I have experienced.

published

Not only are their items shipped super quickly, their customer service is amazing. So generous with their time and are super easy to deal with. By far best customer service I have experienced.

1 comment
Petal & Pup
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The most amazing customer service

published

I had an issue with a dress after it shrunk in the wash and I reached out the company and they were so amazing!
They gave me free returns and a 10% discount on my next order.
The girls were seriously so lovely and even though the dress did shrink the fabric itself was lovely and the clothing is very well made.
Couldn't recommend it more highly.

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Exceptional customer service

published

The representative teams at Petal and Pup are the most responsive, attentive and understanding! They are so helpful and flexible when providing guidance on return items. Exceptional customer service - it’s these little experiences with a brand that will make you a customer for life! ❤️

1 comment
Petal & Pup
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My favourite brand

published

I have been a long time customer with Petal & Pup, the first dress I purchased was back in 2017 and have been in love ever since. I have never had an issue with sizing, quality and shipping. My style has changed over the years and they still manage to release beautiful/elegant clothing that I can’t refuse.

1 comment
Petal & Pup
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Tricia

TriciaSydney, NSW

  • 5 reviews
  • 2 likes
  • Verified

Petal + Pup has gained a lifelong customer!

published
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Petal & Pup
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Amazing customer service

published

I ordered a dress for the weekend, when it came in it was the wrong size. I immediately sent them a message on Instagram asking if I can return it and get the right size but hoping it would come by the weekend. I got a reply the next morning and by the end of the day my refund came in and my next purchase was shipped!! Laura was so helpful, she was honestly the best. Soo understanding :) definitely my go to shop from now on xx

1 comment
Petal & Pup
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Freya N.

Freya N.Greater Melbourne (Inner), VIC

Best customer service!

published

Would highly recommend petal and pup! I have always had a positive shopping experience with them. The customer service team is amazing and will do everything they can to help. I once had a request about the colour of the champagne dress for my bridesmaids and the lady I was speaking with went out and took a picture for me in natural light! So they genuinely care about their customers. The only thing I would say is it would be great if they did free returns and refunds if the item is in good condition, but can’t fault the service!

1 comment
Petal & Pup
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Fantastic company to deal with

published

I ordered a dress & unfortunately had to send it back as it wasnt sitting right
My overall experience in dealing with Petal & Pup can be summed up in word "Faultless". They provided excellent customer service from the moment I emailed them, were understanding & helpful in providing a positive customer experience. I would have no hesitations in recommending this company & will continue to purchase from them.

1 comment
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Hayley

HayleySouth East Queensland, QLD

  • 2 reviews

Love Petal & Pup!

published

Have purchased 5 dresses now from Petal & Pup and they have all been true to size and accurately described. Have loved every purchase! Super speedy delivery and fantastic customer service, definitely recommend! :)

1 comment
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Jess

Jess

  • 2 reviews
  • 1 like

Exceptional Service

published

The first time I ordered I had an issue with a dress that the fabric was different than advertised. They refunded me due to the issue and the service was so good I decided I would purchase again. Since then I have bought numerous dresses, if you order at the right time they deliver the same day. So if you know your size and style, it’s so much easier than getting in the car and going to a store. The service is incredible. Prices and quality are great. Can’t fault at all. I’m a happy customer :)

1 comment
Petal & Pup
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It pays to ask !

published

I saw a lady at the Gold Coast airport wearing a great dress and asked her where she bought it ! She referred me to petal and pup. That was a week ago. In that week I’ve made two purchases I love. The next day shipping in the best as are the affordable clothes! Thanks so much !!

1 comment
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Sarah

SarahSouth East Queensland, QLD

My new favourite store

published

You guys are amazing !!
Ordered at around 10am and on my doorstep before 2pm.
Really happy with the quality too 10/10.

1 comment
Petal & Pup
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So amazing! I love their clothes. Everything fits perfectly.

published

True to sizing! Every single piece I have bought is absolutely gorgeous. I always get asked where my clothes are from!

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Amy

AmySouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Great company, great products.

published

I have made numerous purchases from Petal & Pup now and have always been satisfied with my items. Anytime I’ve needed customer assistance the company has been fast to respond. The incredibly fast shipping always amazes me too.

1 comment
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Alison and Mina

Alison and MinaGreater Melbourne (Inner), VIC

  • 2 reviews

Great clothes and customer service

published

Love their website and clothing. Enquired about a credit note and they got back to me same day, turns out I missed the email! Lovely service.

1 comment
Petal & Pup
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Gold Star Customer Service

published

I had many queries over my two orders, one of which was my error in the ordering process. I have to say, the customer service I received was outstanding from both Laura and Georgie.

I was a bit gutted to see there was no phone number but found the email process more than efficient in the end. No automatic response vibes, it was true human to human communication and compassion. It eased all my queries and worries.

Thank you Petal & Pup Team!!!

1 comment
Petal & Pup
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Fantastic customer service!

published

Unfortunately I wasn't entirely happy in the dress I had ordered but when I got in contact with customer service to query where to go to next the service from Fiona has been faultless. Prompt replies and very happy with the outcome.
This was my 3rd order from their website and although the dress wasn't quite as described I will defininitely be ordering again!!

1 comment
Petal & Pup
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Aleisha

Aleisha Queensland

Amazing customer service!

published

I just want to say I had an amazing experience with customer service. After purchasing a dress, there was some damage to it, in which I didn’t notice until well after the return date. Sophie was extremely helpful and has done everything she can to help me. Overall, I am very happy and satisfied with the care and understanding that was taken to resolve my issue/concern. 100% one of the best customer service I have been involved with.

Thank you again :)

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Petal & Pup
Petal and PupPetal & Pup
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Amazing Products And Great And Warm Customer Service

published

Hi Petal n Pup gals✨

I just wanted to say 100x thank yous for your great customer service. I am really grateful I landed on Petal n Pup and will keep being one of your loyal customers. Thank you Fiona, Sophie and Meagan for your lovely and sweet assistance. All the best for petal n pup✨

Warmest,
Prayly

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Page 3 of 16
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Questions & Answers

Radvilė A.

Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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