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Petal & Pup

Petal & Pup (page 3 of 13)

4.2 from 639 reviews · View Statistics
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Petal & Pup is truly amazing!!

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Their customer service truly went above and beyond. They truly wanted to ensure the highest level possible of customer satisfaction. I received a dress with the hem starting to come loose, they immediately issued me a full refund and allowed me to keep the dress, which I took to a seamstress and the hem was fixed quickly. I do a lot of online shopping and this was the best customer service I have ever received!

Petal & Pup
Petal and PupPetal & Pup

Favourite online shop!

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I love shopping with petal & pup! I have used them for years and the service and quality of products just keeps getting better. Would 100% recommended to anyone :)

Petal & Pup
Petal and PupPetal & Pup

Hi Myah, thank you for leaving a review, we are so happy to hear we are continuing to strive towards providing only the best for our customers. We endeavour to continue to do so in the future, love P&P xx

Madison
MadisonNorth Queensland, QLD

Amazing Store with the best help!

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Amazing store! Beautiful items and always the fastest shipping! Quick with returns and the girls are always super helpful with any issues!

Petal & Pup
Petal and PupPetal & Pup

Hi Madison, thank you so much for taking the time out of your day to write a review. We are so happy to hear your were impressed with the Customer Experience team, we are honoured to have them a part of our team. Have a wonderful day, love P&P xx

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Dushica
DushicaSydney, NSW

Excellent costumer service!

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Very kind and helpful costumer service. Excellent product . I am very satisfied with the quality of every item I have ordered.
⭐⭐⭐⭐⭐

Petal & Pup
Petal and PupPetal & Pup

Hi Dushica, thank you for leaving a wonderful review, we are so happy to hear you love your garments just as much as we do. With love, P&P xx

Carly
CarlyMetropolitan Adelaide, SA

Excellent Customer Service and Products

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I'm so impressed with the customer service I received from Petal and Pup!
I found the perfect dress online for an event this week, but thought it wouldn't arrive in time due to the recent lockdown and long weekend. I contacted P&P via Instagram and they were so friendly and easy to deal with. They organised to ship my order ASAP and it arrived so quickly! I love the dress, the quality and design is excellent and it fits true to size.
So so happy, I will definitely shop there again!

Petal & Pup
Petal and PupPetal & Pup

Friendly and amazing customer service!

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Navigating and communicating with customer service was easy, Petal and Pup have real and genuine people willing to help you! If you come across Fiona, she is a star!
The quality of service, clothing and staff is incredible and I can’t wait to place another order!
Thank you everyone at Petal and Pup! <3

Petal & Pup
Petal and PupPetal & Pup
Helena
HelenaGreater Melbourne (Inner), VIC

Such gorgeous quality, beautifully interesting pieces

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I hadn’t previously purchased anything from Petal and Pup before so I was unsure as to the quality, but I am incredibly impressed, the fabric on the Oralie dress (I picked up the colour emerald) was soft, well made and incredibly gorgeous, I purchased it for a friend’s wedding and it’s a style which will look lovely dressed up or down. I’m really impressed with the style selections of Petal and Pup and the customer service was wonderful. I’ll absolutely be purchasing again soon.

Petal & Pup
Petal and PupPetal & Pup
Carly
Carly South East Queensland, QLD

Returns help beyond measure

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Fiona was so incredibly understanding an amazing to deal with via email. I had just been made redundant and health issues and learned my gift voucher had expired. I sent an email requesting could they please help me and they were beyond helpful instantly even responding over the Easter break on a public holiday. I love petal and pup and I love them even more now knowing I’m not just a number and that my business with them is valued. Thank you so much.

Petal & Pup
Petal and PupPetal & Pup
Mona S
Mona SMetropolitan Adelaide, SA

Amazing customer service, you won't find it better anywhere else!

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Fiona was so lovely and helpful throughout the whole process, she helped me with a return for some dresses that I didn't know right sizing due to being pregnant. I wore the cutest dress for my baby shower from Petal & Pup, I had so many compliments on my beautiful dress. Thank you

Petal & Pup
Petal and PupPetal & Pup
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Amazingly fabulous!

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Highly recommend! Amazing service Very fast delivery in 2 days. Size is perfect, fits to size, very satisfied thank you

Petal & Pup
Petal and PupPetal & Pup

Hi Sarah, thanks so much for your lovely review, we are very appreciative of this. We hope this encouraged you to shop with us again in the future. Have a lovely day Sarah, love from P&P xx

Customer service

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Just wanted to say that the customer service that is provided is 10/10. Online shopping is easy but when you have questions it makes the experience a little more daunting. I was so impressed with how fast my emails were responded to. Also my order arrived exceptionally fast and I’m in little old Tassie. Very impressed and highly recommend. Good work girls. Xo

Petal & Pup
Petal and PupPetal & Pup
Fiona B
Fiona BGreater Melbourne (Inner), VIC

Petal and pup customer service

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I recently purchased over $500 worth of items and silly me not reading the returns policy I thought I was able to get a refund. Unfortunately this was not apart of their return policy. The items I purchased were all a 6 or Xs. I explained to Sophie from customer service that I didn’t fit into anything (I normally float between a 4 and a 6. Sophie replied so quickly and I was so impressed with her response, concluding that she would be able to Offer me a refund in this case. I was so impressed with the customer service I received and I would recommend petal and pup to all my family and friends!!

Petal & Pup
Petal and PupPetal & Pup

Fantastic customer service

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I was very impressed with the customer service that I received when returning an item. The team was efficient, super helpful and accommodating. Nothing was a drama and would definitely shop there again

Petal & Pup
Petal and PupPetal & Pup

Hi Caroline, thank you for taking the time to leave a review, we cannot be more appreciative. We are so honoured to hear the team have provided you with the service we wish for all customers to experience. Have a wonderful day, with love, P&P xx

Shahn
ShahnSouth East Queensland, QLD

Amazing Company

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I adore this boutique, it’s literally my go to! For everything!!! I love the fit and how easy it is to return a product!

Petal & Pup
Petal and PupPetal & Pup

Hi Shahn, thank you for your review, we truly appreciate this. We hope your experience with us has encouraged you to shop again in the future as we look forward to serving you again. Have a lovely day, from P&P xx

Natasha
Natasha
  • 2 reviews

Excellent quick customer service response

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Accidentally ordered the wrong size.
Only realised once confirmation email came through.
Emailed customer support immediately. First thing the next morning had an email saying they could cancel the wrong item before it was shipped and give me a refund. Also got free shipping.
More then happy with the quick and super helpful response to my own error.

Petal & Pup
Petal and PupPetal & Pup
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Monique
MoniqueKimberley, WA

Excellent customer service!

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I've shopped with Petal and Pup quite a few times before, many times successfully but unfortunately occasionally I have gotten my sizing wrong. In these instances I have always found the customer service team have gone above and beyond to help out with returns - they have always been super prompt with responses to emails and like to make sure you're 100% happy with your product - really takes the stress out of online shopping. Definitely a boutique I recommend to my friends! Thanks Petal & Pup team for your always friendly and helpful customer service :)

Petal & Pup
Petal and PupPetal & Pup

Love this boutique

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Beautiful boutique that is constantly bringing out new arrivals and up to date with fashion patterns, extremely efficient and professional customer service team.

Petal & Pup
Petal and PupPetal & Pup

Hi Ella, thank you for your review, we appreciate this SO much. We hope that our up to date fashion patterns are able to encourage you to shop with us again, as we look forward to serving you in the future. Have a wonderful day, P&P xx

Vanessa
VanessaMetropolitan Adelaide, SA

Great customer service

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After ordering an item and it being to big, the team at petal and pup were so helpful! They answered all my emails promptly and helped with getting my store credit as quickly as they could. A big shout out to Sophie who was so polite and lovely in her replies! So glad I found this clothing site and can't wait to make future purchases xx

Petal & Pup
Petal and PupPetal & Pup

The best customer service and amazing clothes!!

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Petal and Pup have the most amazing customer service officers. If you have a query, they are so prompt on their emails, super friendly, plus, have amazing clothes on their site!!

Petal & Pup
Petal and PupPetal & Pup
Courtney
CourtneyNorth West, QLD

The Petal & Pup ladies are amazing!

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The ladies at Petal & Pup provide amazing customer service! Fiona was so lovely, friendly and very helpful! Thanks again x

Petal & Pup
Petal and PupPetal & Pup

Hi Courtney, thank you for your review! We cannot thank you enough for taking the time to provide us with this feedback, and we will be sure to pass this onto Fiona. We hope you have a lovely day, from P&P xx

Chloe G.
Chloe G.South East Queensland, QLD

Best Customer Service (and also best clothes!)

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Have always loved petal and pup (everything that arrives is great quality and comes so fast!) but they really go above and beyond. I had to cancel my order as I needed it for a photoshoot and it hadn't shipped yet- messaged the team and they were so kind and cancelled my order and refunded me. Any other company goes "you need to receive it and then return it." They were so obliging and helpful! Absolutely love this store!

Petal & Pup
Petal and PupPetal & Pup

Beautiful dresses and excellent customer service

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Ordered a couple of dresses from Petal and Pup which arrived quickly, I absolutely loved them and had so many compliments. Very good quality and perfect fit. One dress became out of stock before arrival but Sophie provided excellent customer care and refunded my money straight away. I will absolutely be buying from P&P again, very impressed with the clothes and the customer service!

Petal & Pup
Petal and PupPetal & Pup
Tamieka
Tamieka
  • 2 reviews

Excellent service and products

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I hadn't shopped with Petal and Pup regularly, but after their amazing and quick customer service, it will be my first stop from now on! x

Petal & Pup
Petal and PupPetal & Pup

Outstanding Service & Products

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Wonderful first experience with Petal & Pup! Will definitely purchase from them again, the products are gorgeous & customer service was 10/10

Petal & Pup
Petal and PupPetal & Pup

Hi Jenna, thanks for taking the time to leave your lovely review. We cannot thank you enough for your feedback as we are always aiming to please. We look forward to seeing you shop with us again in the near future! With love, P&P xx

Jenna
Jenna

You’re more than welcome! Thanks again for the brilliant service x

4timesmum
4timesmumNorth Western Region, NSW

Great customer service!

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I was given two Petal and Pup dresses for Christmas and both were both great. Unfortunately one didn’t wash well and when I contacted customer service they offered superb support to return the item and select an alternative. Really impressed by the friendly and prompt response to my concern. Great job Petal & Pup!

Petal & Pup
Petal and PupPetal & Pup
Page 3 of 13

Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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