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Petal & Pup

Petal & Pup (page 3 of 11)

4.2 from 629 reviews · View Statistics
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The best customer service and amazing clothes!!

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Petal and Pup have the most amazing customer service officers. If you have a query, they are so prompt on their emails, super friendly, plus, have amazing clothes on their site!!

Petal & Pup
Petal and PupPetal & Pup
Courtney
CourtneyNorth West, QLD

The Petal & Pup ladies are amazing!

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The ladies at Petal & Pup provide amazing customer service! Fiona was so lovely, friendly and very helpful! Thanks again x

Petal & Pup
Petal and PupPetal & Pup

Hi Courtney, thank you for your review! We cannot thank you enough for taking the time to provide us with this feedback, and we will be sure to pass this onto Fiona. We hope you have a lovely day, from P&P xx

Chloe G.
Chloe G.South East Queensland, QLD

Best Customer Service (and also best clothes!)

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Have always loved petal and pup (everything that arrives is great quality and comes so fast!) but they really go above and beyond. I had to cancel my order as I needed it for a photoshoot and it hadn't shipped yet- messaged the team and they were so kind and cancelled my order and refunded me. Any other company goes "you need to receive it and then return it." They were so obliging and helpful! Absolutely love this store!

Petal & Pup
Petal and PupPetal & Pup
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Beautiful dresses and excellent customer service

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Ordered a couple of dresses from Petal and Pup which arrived quickly, I absolutely loved them and had so many compliments. Very good quality and perfect fit. One dress became out of stock before arrival but Sophie provided excellent customer care and refunded my money straight away. I will absolutely be buying from P&P again, very impressed with the clothes and the customer service!

Petal & Pup
Petal and PupPetal & Pup

Outstanding Service & Products

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Wonderful first experience with Petal & Pup! Will definitely purchase from them again, the products are gorgeous & customer service was 10/10

Petal & Pup
Petal and PupPetal & Pup

Hi Jenna, thanks for taking the time to leave your lovely review. We cannot thank you enough for your feedback as we are always aiming to please. We look forward to seeing you shop with us again in the near future! With love, P&P xx

Jenna
Jenna

You’re more than welcome! Thanks again for the brilliant service x

4timesmum
4timesmumNorth Western Region, NSW

Great customer service!

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I was given two Petal and Pup dresses for Christmas and both were both great. Unfortunately one didn’t wash well and when I contacted customer service they offered superb support to return the item and select an alternative. Really impressed by the friendly and prompt response to my concern. Great job Petal & Pup!

Petal & Pup
Petal and PupPetal & Pup
Taylor
Taylor Sydney Surrounds, NSW

Incredible service and beautiful products

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I ordered a few dresses to be my bridesmaids dresses and then had to change size. The delivery was incredibly prompt for every order (I’ve ordered 3 times now) and they were also so fast at returning my emails. The customer service team were very lovely, helpful and understanding which made for an altogether wonderful experience. I’m so happy with my dresses and the quality is just so beautiful!

Petal & Pup
Petal and PupPetal & Pup
Corinna
CorinnaCentral Highlands and Goldfields, VIC
  • 2 reviews

Amazing service and beautiful quality clothing

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Thank you so much to all the girls at Petal and Pup! I’ve been looking for the perfect outfit for an event coming up, I’ve made multiple orders and had to return a few that were a tad too big. The quality of their clothing is amazing. The girls are so helpful and prompt with their email replies. They’ve also gone above and beyond to process my returns/refunds overnight so I could try another outfit! Shipping to Melbourne is also really quick, I normally receive my order within 24-48 hours. Thanks again girls!!

Petal & Pup
Petal and PupPetal & Pup
Kirrilee T.
Kirrilee T.Greater Melbourne (Metropolitan), VIC

The best customer service I have experienced.

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Not only are their items shipped super quickly, their customer service is amazing. So generous with their time and are super easy to deal with. By far best customer service I have experienced.

Petal & Pup
Petal and PupPetal & Pup
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The most amazing customer service

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I had an issue with a dress after it shrunk in the wash and I reached out the company and they were so amazing!
They gave me free returns and a 10% discount on my next order.
The girls were seriously so lovely and even though the dress did shrink the fabric itself was lovely and the clothing is very well made.
Couldn't recommend it more highly.

Petal & Pup
Petal and PupPetal & Pup

Exceptional customer service

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The representative teams at Petal and Pup are the most responsive, attentive and understanding! They are so helpful and flexible when providing guidance on return items. Exceptional customer service - it’s these little experiences with a brand that will make you a customer for life! ❤️

Petal & Pup
Petal and PupPetal & Pup

My favourite brand

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I have been a long time customer with Petal & Pup, the first dress I purchased was back in 2017 and have been in love ever since. I have never had an issue with sizing, quality and shipping. My style has changed over the years and they still manage to release beautiful/elegant clothing that I can’t refuse.

Petal & Pup
Petal and PupPetal & Pup
Tricia
TriciaSydney, NSW
  • 5 reviews
  • 2 likes
  • Verified

Petal + Pup has gained a lifelong customer!

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Petal & Pup
Petal and PupPetal & Pup

Amazing customer service

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I ordered a dress for the weekend, when it came in it was the wrong size. I immediately sent them a message on Instagram asking if I can return it and get the right size but hoping it would come by the weekend. I got a reply the next morning and by the end of the day my refund came in and my next purchase was shipped!! Laura was so helpful, she was honestly the best. Soo understanding :) definitely my go to shop from now on xx

Petal & Pup
Petal and PupPetal & Pup
Freya N.
Freya N.Greater Melbourne (Inner), VIC

Best customer service!

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Would highly recommend petal and pup! I have always had a positive shopping experience with them. The customer service team is amazing and will do everything they can to help. I once had a request about the colour of the champagne dress for my bridesmaids and the lady I was speaking with went out and took a picture for me in natural light! So they genuinely care about their customers. The only thing I would say is it would be great if they did free returns and refunds if the item is in good condition, but can’t fault the service!

Petal & Pup
Petal and PupPetal & Pup
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Hayley
HayleySouth East Queensland, QLD
  • 2 reviews

Love Petal & Pup!

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Have purchased 5 dresses now from Petal & Pup and they have all been true to size and accurately described. Have loved every purchase! Super speedy delivery and fantastic customer service, definitely recommend! :)

Petal & Pup
Petal and PupPetal & Pup
Jess
Jess
  • 2 reviews
  • 1 like

Exceptional Service

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The first time I ordered I had an issue with a dress that the fabric was different than advertised. They refunded me due to the issue and the service was so good I decided I would purchase again. Since then I have bought numerous dresses, if you order at the right time they deliver the same day. So if you know your size and style, it’s so much easier than getting in the car and going to a store. The service is incredible. Prices and quality are great. Can’t fault at all. I’m a happy customer :)

Petal & Pup
Petal and PupPetal & Pup

It pays to ask !

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I saw a lady at the Gold Coast airport wearing a great dress and asked her where she bought it ! She referred me to petal and pup. That was a week ago. In that week I’ve made two purchases I love. The next day shipping in the best as are the affordable clothes! Thanks so much !!

Petal & Pup
Petal and PupPetal & Pup

So amazing! I love their clothes. Everything fits perfectly.

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True to sizing! Every single piece I have bought is absolutely gorgeous. I always get asked where my clothes are from!

Petal & Pup
Petal and PupPetal & Pup
Amy
AmySouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Great company, great products.

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I have made numerous purchases from Petal & Pup now and have always been satisfied with my items. Anytime I’ve needed customer assistance the company has been fast to respond. The incredibly fast shipping always amazes me too.

Petal & Pup
Petal and PupPetal & Pup
Alison and Mina
Alison and MinaGreater Melbourne (Inner), VIC
  • 2 reviews

Great clothes and customer service

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Love their website and clothing. Enquired about a credit note and they got back to me same day, turns out I missed the email! Lovely service.

Petal & Pup
Petal and PupPetal & Pup

Gold Star Customer Service

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I had many queries over my two orders, one of which was my error in the ordering process. I have to say, the customer service I received was outstanding from both Laura and Georgie.

I was a bit gutted to see there was no phone number but found the email process more than efficient in the end. No automatic response vibes, it was true human to human communication and compassion. It eased all my queries and worries.

Thank you Petal & Pup Team!!!

Petal & Pup
Petal and PupPetal & Pup

Amazing Products And Great And Warm Customer Service

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Hi Petal n Pup gals✨

I just wanted to say 100x thank yous for your great customer service. I am really grateful I landed on Petal n Pup and will keep being one of your loyal customers. Thank you Fiona, Sophie and Meagan for your lovely and sweet assistance. All the best for petal n pup✨

Warmest,
Prayly

Petal & Pup
Petal and PupPetal & Pup
Mik
MikCentral Queensland, QLD

Beautiful, quality clothes and exceptional customer service!

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I have ordered twice through Petal and Pup and could not be more happy with the quality of the items or the timeframe in which I received them. I spoke to customer service on one of the occasions due to confusion with the application of online codes and it was resolved promptly and with complete ease!
I will definitely recommend Petal and Pup to my friends!

Petal & Pup
Petal and PupPetal & Pup
  • Verified

Excellent Customer Experience

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Loved my experience with Petal + Pup. I was accidentally sent the wrong dress and contacted them and they were super quick in coming back to me to provide me with a solution and were just so lovely. Excellent customer experience! Thank you! Xx

Petal & Pup
Petal and PupPetal & Pup

Hi Bec, thanks so much for leaving your review! We are so happy to hear our Customer Experience Team was quick to action a solution for you! We look forward to serving you in the future! Love the team at P+P xx

Page 3 of 11

Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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