Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Best Customer Service Ever!!!
Everytime i order, it come the next day. The customer service is just simply fantastic, I had to return a dress I needed for an event and it was at my door the very next day for the weekend. Could not be more happy with how wonderful this company is!
Great customer service
I ordered a dress which was not the right fit and returned it. I received a credit note which expired. Due to covid and lockdown there was really no point in me purchasing any of their beautiful clothes with nowhere to wear it. I asked if they were to able to extend the credit note for a month or so and Fiona replied promptly with an offer to extend for 6 months! I was pleasantly surprised and grateful. Thank you for great customer service. Donna
Crap online shopping experience ever
Receive faulty items and once I brought it up with them they took days to respond. So every email took forever to be responded to. Been over a month and yet to receive my refund even tho clothes were sent back weeks ago. Even the customer service team were rude and unhelpful. If I could give minus stars I would. Wouldn’t recommend shopping at this brand at all. The quality of clothes were crap so bad would much rather to shop at Kmart and get 100% more stuff for that price they are charging.
Love Petal & Pup!
I cannot fault Petal & Pup in anyway. Beautiful garments, very speedy service delivery and their customer service is second to none. On the one occasion where I had a problem with one of the garments (after many, many other purchases), they were incredibly quick to correct this issue - they went above and beyond. I highly recommend Petal & Pup to anyone!
Responsive customer service
Very helpful customer service via messenger when returning items. Very quick shipping. Items are of high quality and fit well
No refunds and credit only valid for 6 months
I received my order timely but the sizes come out really small. Only in fine print they let you know that you can't get a refund but only store credit which is valid for only six months. So if you cannot find something on time that suits you and has the same value they're basically stealing from you. Be aware of this when you shop here!
Great Service from Laura
I had a quite a few questions and Laura was so helpful and friendly, she responded very quickly and was so lovely to deal with. I had to return my order as the sizes were too big but she kept an eye on my delivery and as soon as she knew it had arrived sent me the credit note and I got my new order the next day. Such great service is hard to come by these days so it is lovely when you get it. Thank you Laura you are a doll!
Great customer service and fantastic products
Was very happy with after sales service Products were great but customer service was exceptional. Will definitely buy again in future.
Great customer service
My experience with customer service was great!
I ordered pants that were too big and exchanged them for a smaller size. The new pair were delivered the day after I ordered.
When I emailed customer service, they emailed back straight away and were able to help me out.
I have always found the clothing to be great quality and am a frequent shopper!
Fabulous Customer Service
The items I ordered arrived very quickly amd were good quality. Unfortunately though, one of the items I received was not as ordered (I received a skirt, instead of dress in the same fabric). A quick email to the team and they happily sent me a return label for for the item , plus a discount off my next purchase.
I have been extremely disappointed with this business. When I placed my first order (approx. $400), I was super excited to receive what I thought were going to be some lovely stylish new pieces. When they arrived it was extremely disappointing, it was obvious items were a very poor quality and overpriced. Upon returning these items I was issued with a gift card. I took a chance and made a second order in the hopes of not wasting my money. Needless to say the next order arrived and again I had to return the items. At this stage I just wanted my ...money back, I emailed the customer service team explaining my experience and was dismissed being told we can't issue a refund and use your giftcard to 'purchase more items you will love'. I didn't waste my time placing any more orders and lost my money. Don't recommend.
Fantastic quality and service
FANTASTIC CUSTOMER SERVICE
. I am so impressed with my customer service experience with Petal and Pup. I ordered a top, that when it arrived, was too small. I emailed the team to let them know and returned the item. I loved the top so much though and the quality of the material was quality and just what I was looking for, so I re ordered a larger size. The item arrived within days to New Zealand and when I returned the smaller item, I was refunded and kept in communication with the team throughout the process. I would highly recommend to friends and anyone looking for some fab items!! Thanks P&P
- Verified customer
The Best Customer Service!
This company offers quality products and service. I received compliments with the cardigans, blazer, and coat I ordered. When I had an issue with a product, the customer service (Sophie) responded as soon as I sent my message and resolved my issue on the spot. Will purchase more from this company for sure! Highly recommended!
- Verified customer
I made a large order and was excited to receive my new pieces. As other customers stated, the clothes runs small and bit inconsistent. Unfortunately, most of the items did not fit or didn’t fit well and I had to return them. The return took over 5 weeks to make itself back to Australia. Throughout this time I was exchanging emails with a customer service rep, and when I followed up after they had received my items for about a week, the customer service rep stopped writing back. I have sent multiple follow up emails and no response. I put in a n...ew inquiry in their customer service page, and still no answer. It is now almost two weeks since they received my items and they haven't issued me a refund or written back. Will be performing a charge back on my credit card. They’re a bunch of thieves!
- Verified customer
Amazing customer service!
I accidentally ordered the wrong item and didn’t realise until after I had paid for my order. I messaged them on Facebook and got a reply the next day. They refunded my money straight away! I was soo released as I’ve had some bad experiences with online purchases. I would definitely order from them again as not only do they have amazing customer service and a beautiful range of clothes!
I love and can't wait to get more
I loved the quality of what i got, they were a little too big so easily returned and was given a store credit as per the returns policy on their website.
Had a return and the customer service was amazing, girls were very helpful and friendly would definitely recommend. Keep up the amazing work ladies. Communication was easy as and finalising transaction was pleasant.
Good customer service.
I have been very happy with the clothes I have bought from Petal & Pup. The overall quality of the clothes is good, but sizing tend to run small. The only downside is that they don’t offer exchanges of products, only refunds with a store credit, which is a little annoying when you just want to change the size but have to Re-buy it instead of simply being able to exchange.
Aside from that their customer service is excellent. I have emailed their customer service A few times about sizing of products and their replies have been fast and helpful to make sizing decisions.
Amazing quality and great service
The service from Petal and Pip is unmatched! I had a return due to sizing and my gift card came back very quickly so I could order something else. The team is also very friendly and their clothing is amazing quality. Highly recommend!
Great customer service
Petal and Pup have such beautiful clothes. Unfortunately the dress I purchased was not quite right for the event I needed it for, but the customer service was above and beyond in helping me with returning it. Highly recommend this store. Other items I've purchased from here other times have been beautiful quality.
Questions & Answers
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Petal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Petal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
Petal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at email@example.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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