I can't fault the experience I had shopping online with Petal & Pup! I found the website very easy to use and shipping was fast. Sophie from customer care was amazing; there was a slight issue with my delivery address but she quickly fixed it up for me. Customer service when shopping online is so important and Petal & Pup go above and beyond. The dresses I received were packaged well and were such a high quality, I love them! This was my first time shopping with Petal & Pup but definitely won't be the last

Have always loved petal and pup (everything that arrives is great quality and comes so fast!) but they really go above and beyond. I had to cancel my order as I needed it for a photoshoot and it hadn't shipped yet- messaged the team and they were so kind and cancelled my order and refunded me. Any other company goes "you need to receive it and then return it." They were so obliging and helpful! Absolutely love this store!

I placed an order that was unfortunately lost in transit by Australia Post.
The customer service from petal and pup was beyond fantastic, and the situation was resolved within a couple of days. Would not hesitate to purchase through them again

Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)

Ordered a couple of dresses from Petal and Pup which arrived quickly, I absolutely loved them and had so many compliments. Very good quality and perfect fit. One dress became out of stock before arrival but Sophie provided excellent customer care and refunded my money straight away. I will absolutely be buying from P&P again, very impressed with the clothes and the customer service!

I hadn't shopped with Petal and Pup regularly, but after their amazing and quick customer service, it will be my first stop from now on! x

Wonderful first experience with Petal & Pup! Will definitely purchase from them again, the products are gorgeous & customer service was 10/10

I was given two Petal and Pup dresses for Christmas and both were both great. Unfortunately one didn’t wash well and when I contacted customer service they offered superb support to return the item and select an alternative. Really impressed by the friendly and prompt response to my concern. Great job Petal & Pup!

I ordered a few dresses to be my bridesmaids dresses and then had to change size. The delivery was incredibly prompt for every order (I’ve ordered 3 times now) and they were also so fast at returning my emails. The customer service team were very lovely, helpful and understanding which made for an altogether wonderful experience. I’m so happy with my dresses and the quality is just so beautiful!

Thank you so much to all the girls at Petal and Pup! I’ve been looking for the perfect outfit for an event coming up, I’ve made multiple orders and had to return a few that were a tad too big. The quality of their clothing is amazing. The girls are so helpful and prompt with their email replies. They’ve also gone above and beyond to process my returns/refunds overnight so I could try another outfit! Shipping to Melbourne is also really quick, I normally receive my order within 24-48 hours. Thanks again girls!!

Not only are their items shipped super quickly, their customer service is amazing. So generous with their time and are super easy to deal with. By far best customer service I have experienced.

I had an issue with a dress after it shrunk in the wash and I reached out the company and they were so amazing!
They gave me free returns and a 10% discount on my next order.
The girls were seriously so lovely and even though the dress did shrink the fabric itself was lovely and the clothing is very well made.
Couldn't recommend it more highly.

The representative teams at Petal and Pup are the most responsive, attentive and understanding! They are so helpful and flexible when providing guidance on return items. Exceptional customer service - it’s these little experiences with a brand that will make you a customer for life! ❤️

I have been a long time customer with Petal & Pup, the first dress I purchased was back in 2017 and have been in love ever since. I have never had an issue with sizing, quality and shipping. My style has changed over the years and they still manage to release beautiful/elegant clothing that I can’t refuse.

I am so incredibly impressed with the level of service that Petal + Pup provides. They go above and beyond and ensure to please.
I purchased 4 pieces of clothing at 12:30am Tuesday and received an email to confirm my order was shipped that same afternoon after 4pm. I then received my items early this afteroon (Wednesday). My order even came with a lovely note from the person who packed my order. Clearly there is a lot of love with every step of my purchase!

Unfortunately 2 of the 4 items I purchased just didn't fit right and did not sit well...

The only online clothing store i trust and shop with.
Every product i have purchased has been amazing the quality is amazing and true to sizing! One time I had to return a product due to wrong size ordered, I had Sophie who was so helpful/sweet and very prompt with returning each email we exchanged.
Constantly being asked where I get my dresses from.
Will always continue to be a loyal customer.

Had amazing service with fast response! Received a responsefrom the team within 5 hours. They made things possible even without asking. I purchased a dress which i had to return and they gave me an option so I could receive my dress before my event! Super fast delivery too. Received my dress within 24 hours of purchase! I lost my credit note and they were able to locate it.

Thank you so much Sophie, you went above and beyond with your customer service. I have told everyone I know about how fantastic you were, I hope you get lots of extra business from this word of mouth. Also, the dress fits perfectly!

I bought three items from petal and pup, and unfortunately two were too big for me. They made the returning process so easy and the customer service was fantastic and timely. Thanks so much. Will be shopping with you again.

I ordered a dress for the weekend, when it came in it was the wrong size. I immediately sent them a message on Instagram asking if I can return it and get the right size but hoping it would come by the weekend. I got a reply the next morning and by the end of the day my refund came in and my next purchase was shipped!! Laura was so helpful, she was honestly the best. Soo understanding :) definitely my go to shop from now on xx