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Petal & Pup

Petal & Pup (page 4 of 26)

4.2 from 638 reviews · View Statistics
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Shini
Shini Greater Melbourne (Metropolitan), VIC

Saddened by the management of exchanges/returns

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I bought two items from petal and pup, kept one and wanted to return the other. I would have been happy with store credit bc I love the items on your site! I returned (and paid for)the item but go no response from the Petal and Pup team in regards to a credit note. I emailed them twice and got no return and I’m very disappointed. I won’t be buying from you guys again! Sorry

Petal & Pup
Petal and PupPetal & Pup

Great customer service

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I bought some dresses in Feb off Petal and Pup which unfortunately didn’t fit me. I returned these items for a credit note and repurchased new items. I repeated this process about 3 times before I realised I am just way too small for the clothes. The team at Petal and Pup were very understanding and felt for my struggle so they provided me with a refund instead, knowing that I couldn’t use a credit note if I simply didn’t fit. I was so appreciative of this and their responsiveness the whole way through put me at ease! I wish I could purchase from them just based on the fact they were so helpful!

Ange
AngePerth, WA
  • 2 reviews

EXCELLENT CUSTOMER SERVICE ⭐

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I can't recommend Petal and Pup enough! Fiona was so attentive and displayed exceptional customer service. I love you guys!

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Laura
LauraSouth East Queensland, QLD

AMAZING CUSTOMER SERVICE!

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PUPAU-956255 - Amazing customers service from Abby. Fast response, extremely helpful instructions re return and credit.

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Product is great. Just wrong size sadly. Return process made easy with great help from Abby. Thank you team. Lookings forward to the credit order.

Freya
FreyaSouth East Queensland, QLD
  • 2 reviews

Very helpful

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Quick and easy ordering. Fast responses. Staff always available to assist with any queries so very helpful online assisted with my query within 24hrs.

Petal & Pup
Petal and PupPetal & Pup

Hi Freya, thank you for such a wonderful review. We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future. Have a wonderful day, love P&P xx

  • Verified

Amazing customer service!

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The most gorgeous dresses! And when I had to return a product (related to customs in my country, not because of the product/store!) customer support was absolutely amazing, very thoughtful service!

Petal & Pup
Petal and PupPetal & Pup
JSS
JSS
  • 5 reviews
  • 1 like

Petal and Pup service is fantastic

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Very satisfied with the service Petal and Pup provide. Very friendly and understanding staff who care about their customers! Their responses were very prompt and extremely helpful. I love all of the products I’ve bought from Petal and Pup over the years. Overall, recommend Petal and Pup highly!

Petal & Pup
Petal and PupPetal & Pup

Awesome Customer Service

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Petal and Pup orders always arrive within 2days, so quick!
And the customer service team are so helpful and friendly, always responding to questions within 24hrs and wanting to make the customer happy (empathy)! Means a lot! Thanks P&P team :)

Petal & Pup
Petal and PupPetal & Pup

Hi Nix, thank you for your lovely review. We are so excited to hear your orders are always arriving on time, we hope this makes you shopping process as streamlined and convenient as possible. Have a lovely day, love P&P xx

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Eliza
ElizaGreater Melbourne (Outer), VIC

Fast and efficient customer service

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I returned an item and lost track of the order status. When I emailed through customer support was very prompt and super helpful in resending the emails I needed. Easy to deal with and a nice interaction even though my outfit choice wasn't a success- Thank's Fiona!

Petal & Pup
Petal and PupPetal & Pup

Customer service was amazing!

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I had a faulty product and the lady assisting me was amazing! So helpful and would 100% order from there site again !

Petal & Pup
Petal and PupPetal & Pup

Hi Angelina, thank you for your wonderful review. We are so happy to hear one of our team members was able to assist you and we hope to be able to serve you again in the future. With love, P&P xx

Talei
TaleiSouthwest, VIC

Wonderful customer service!

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I recently misplaced a credit note which had been issued to me a few months ago. I contacted the office and received fantastic customer service. My credit note was reissued immediately with a friendly email. Was wonderful to receive such amazing service!

Petal & Pup
Petal and PupPetal & Pup

Hi Talei, thank you for your review! We are so happy to hear the team were able to locate your store credit and we hope you have been able to use this towards an item you love. Have a wonderful day, love P&P xx

Kitty S.
Kitty S.South East Queensland, QLD

Local Brand with real people

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I sadly left my store credit expire and the customer service team were kind enough to re-issue it for me so I could make another purchase! Thank you so much, looking forward to my next order!

Petal & Pup
Petal and PupPetal & Pup

Hi Kitty, thank you so much for leaving a review. I am so happy to hear the girls on our Customer Experience team were able to assist you by extending the voucher expiry. We hope you have found your perfect garment, with love, P&P xx

Caitlin G.
Caitlin G.Greater Melbourne (Outer), VIC
  • 2 reviews

Sizing was really off

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I ordered the brown Corduroy pants. I’m usually a size 10-12 but seeing as it said they run large I stuck to the 10. They were soooooo big. Like almost 2 sizes too big.... I am literally never a size 8 let alone 6.
The pants themselves were nice and the quality was fine, just be aware of sizing down when you order. Super confusing and really not in line with normal sizing.

This is the only time I’ve ordered from here so I can’t say that all of their items are like this. I do know people who love this ship so that’s gotta mean something.

I also wish they would use more sustainable shipping bags, so many companies are doing it now. Hate the waste.
Plus side, shipping was quick!

Petal & Pup
Petal and PupPetal & Pup
KL S.
KL S.South East Queensland, QLD

Return of Dress

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Thank-you so much for your timely and kind reply. Your actions have just gained your company a forever customer along with her 16 year old daughter and her friends.
Good will is very rare these days - thank-you for showing me yours.
I have posted the dresses today.

(My daughter made an error in her purchase and this company kindly adjusted their policy to accommodate her error in judgement.
Great customer service

Petal & Pup
Petal and PupPetal & Pup

Hi There, thank you for your wonderful review, we are so happy to hear the team were able to provide assistance in this situation. We hope this has encouraged you to shop with us again soon. Have a lovely day, love P&P xx

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Lucy
LucySydney, NSW
  • 3 reviews
  • 1 like

Disappointed ☹️

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I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.

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Petal & Pup
Petal and PupPetal & Pup
  • Verified

They don’t offer refunds - only store credit. Do NOT buy from this website.

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Petal & Pup
Petal and PupPetal & Pup
Amanda
AmandaDarling Downs, QLD

Amazing service

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Could not recommend this company more. I have purchased around 20 dresses from petal and pup and only 1 has been returned and was only due to sizing so i did repurchase it. I have just had a issue with a dress i have recently purchased and they looked after me tremendously well. I am completely satisfied with the customer service they provide and go above the usual to look after their customers. I would recommend petal and pup to anybody for any occasion they are wanting something beautiful to wear. Also i believe they are great value for your money so dont hesitate if your thinking of trying them out for the first time

Petal & Pup
Petal and PupPetal & Pup
Maria
MariaGreater Melbourne (Inner), VIC
  • 2 reviews

Amazing clothes

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Ijust recieved the velma pants in the mail and i absolutely love them!
Such amazing quality and so comfy im tempted to buy another pair!! Thankyou so much.

Petal & Pup
Petal and PupPetal & Pup

Hi Maria, thank you for a lovely review, we are very appreciative of this. To hear that our garments were comfy and the quality was amazing is wonderful feedback for ourselves. We look forward to serving you again in the future, with love P&P xx

Aysha K.
Aysha K.Sydney Surrounds, NSW

Fantastic customer service

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So happy with the level of customer service. Shout out to Sophie who looked after me. Definitely recommend shopping with petal and pup!

Petal & Pup
Petal and PupPetal & Pup

Hi Aysha, thank you so much for leaving a review. We are so happy to hear Sophie has provided you with great customer service, we will be sure to pass this onto her. We hope to see you shopping with us again soon, love P&P xx

MVH
MVHSouth East Queensland, QLD

The best customer service EVER!

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Having a sales background, my expectations are high when it comes to customer service. Petal & Pup provided the best customer service that I have experienced in a VERY long time. Not only will I be back but I will be recommending you to all my family and friends.

Petal & Pup
Petal and PupPetal & Pup
Jackie
JackieHobart, TAS

Returning a faulty item

published

There were marks on my item. They were more than happy to refund and give a discount for another purchase

Petal & Pup
Petal and PupPetal & Pup

Hi Jackie, thank you so much for your lovely review, we are extremely appreciative of your feedback. We hope to continue delivering this in the future. With love, P&P xx

  • Verified

Petal & Pup is truly amazing!!

published

Their customer service truly went above and beyond. They truly wanted to ensure the highest level possible of customer satisfaction. I received a dress with the hem starting to come loose, they immediately issued me a full refund and allowed me to keep the dress, which I took to a seamstress and the hem was fixed quickly. I do a lot of online shopping and this was the best customer service I have ever received!

Petal & Pup
Petal and PupPetal & Pup

Favourite online shop!

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I love shopping with petal & pup! I have used them for years and the service and quality of products just keeps getting better. Would 100% recommended to anyone :)

Petal & Pup
Petal and PupPetal & Pup

Hi Myah, thank you for leaving a review, we are so happy to hear we are continuing to strive towards providing only the best for our customers. We endeavour to continue to do so in the future, love P&P xx

Tayla Fletcher
Tayla FletcherGreater Melbourne (Outer), VIC
  • 2 reviews

Loveeeee

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I love this store. Great pricing with great products! Not to mention they’re staff are very helpful & kind. Very happy customer

Petal & Pup
Petal and PupPetal & Pup
Page 4 of 26

Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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