??!
1 photo
Petal & Pup

Petal & Pup (page 4 of 25)

4.1 from 482 reviews · View Statistics

Reviews

Previous
Next

Reviewer Photos & Videos

  • More

Fantastic quality and service

published

FANTASTIC CUSTOMER SERVICE
. I am so impressed with my customer service experience with Petal and Pup. I ordered a top, that when it arrived, was too small. I emailed the team to let them know and returned the item. I loved the top so much though and the quality of the material was quality and just what I was looking for, so I re ordered a larger size. The item arrived within days to New Zealand and when I returned the smaller item, I was refunded and kept in communication with the team throughout the process. I would highly recommend to friends and anyone looking for some fab items!! Thanks P&P

1 comment
Petal & Pup
Petal and PupPetal & Pup
  • Verified customer

The Best Customer Service!

published

This company offers quality products and service. I received compliments with the cardigans, blazer, and coat I ordered. When I had an issue with a product, the customer service (Sophie) responded as soon as I sent my message and resolved my issue on the spot. Will purchase more from this company for sure! Highly recommended!

1 comment
Petal & Pup
Petal and PupPetal & Pup
  • Verified customer

Excellent customer service

published

I was super excited to get a dress from Petal & Pup for an upcoming wedding as I had seen them frequently on my explore page. Unfortunately, after placing my order the delivery service didn’t get the package to me. After reaching out to customer service I got a full refund within 2 days. I appreciated the speed at which they replied and refunded me without too much back and forth. I look forward to ordering a receiving a dress in the future : )

1 comment
Petal & Pup
Petal and PupPetal & Pup
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
  • Verified customer

Thieves!

published
1 comment
Petal & Pup
Petal and PupPetal & Pup
Joelle

JoelleSydney, NSW

  • 6 reviews
  • 4 likes

Quality of the material is not the best

published

Clothes are ok, you can tell the quality isn’t the best for the prices you pay. The material is really thin and I thought they would be of better quality when looking through the site. Wouldn’t purchase again, would go elsewhere for better quality material.

1 comment
Petal & Pup
Petal and PupPetal & Pup
Karin

KarinGreater Melbourne (Inner), VIC

Dodgy company

published

I will never shop here again and am telling all my girlfriends the same. They do not refund you your money upon return, instead giving you a voucher with an expiry date of 6 months. I returned an item because it was of poor quality, I didn't like anything on their site for the past 6 months, and now my money has essentially expired. I realise it says this on their website but that does not make it ok, they are making money off me not liking their products. Shameful, customer service not helpful.

1 comment
Petal & Pup
Petal and PupPetal & Pup
Abby W.

Abby W.Central West, NSW

Amazing clothes, fantastic customer service!

published

I honestly can’t believe how amazing their customer service is, a voucher of mine expired by a few weeks and they reissued it. I’m so happy. Clothes are amazing and great quality! Highly recommend Petal and Pup

1 comment
Petal & Pup
Petal and PupPetal & Pup

Great Customer Support

published

I purchased a dress very last minute for a job interview and was helped by customer service discussing postage times. Bella kindy advised that if it did not arrive in time, she could offer me a refund instead of a credit note. Highly impressed! The dress arrived so quickly and in time for the interview!

1 comment
Petal & Pup
Petal and PupPetal & Pup

Customer Service

published

My order didn't process, however, I contacted the customer care team and they were extremely helpful and very lovely and sorted it all out for me. Very happy with the help I received and it was very efficient!

1 comment
Petal & Pup
Petal and PupPetal & Pup
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

Mixed

published

Can’t really give much of a rating for petal and pup. I’ve spent more returning items and selling myself another that was just poor quality. The sizing is very inconsistent and paying to return an item and store credit rather than refunds in 2020 is a bit ridiculous. The customer service is really good though and the people are helpful.

1 comment
Petal & Pup
Petal and PupPetal & Pup
Zara

ZaraGreater Melbourne (Metropolitan), VIC

Absolutely STUNNING!!!

published

My order arrived two days after it was placed!! I was amazed by the customer service at Petal & Pup. I purchased some dresses and they look absolutely stunning and are of excellent quality. I am sooo happy with my purchases. I'll definitely be buying more!

1 comment
Petal & Pup
Petal and PupPetal & Pup
Katrina

KatrinaGreater Melbourne (Metropolitan), VIC

Amazing service and quality products

published
1 comment
Petal & Pup
Petal and PupPetal & Pup
Kris

KrisSouth-Eastern Region, NSW

  • 4 reviews

Amazing

published

Ordered 2 items, arrived the next day and they are amazing. They are exactly what they look like on the website and are made wonderfully.

I liked them so much I went back and picked some more.

1 comment
Petal & Pup
Petal and PupPetal & Pup

Excellent customer service

published

I love the chat function on the website. I couldn't find what I was originally looking for as it was sold out in my size. I sent a message on the chat and got an instant reply. Unfortunately the item was not going to be restocked but I was sent 4 other options of similar items which was really helpful. Great customer service and a really positive experience!

1 comment
Petal & Pup
Petal and PupPetal & Pup
Cennet

CennetGreater Melbourne (Metropolitan), VIC

  • Verified customer

Amazing customer service!

published

I accidentally ordered the wrong item and didn’t realise until after I had paid for my order. I messaged them on Facebook and got a reply the next day. They refunded my money straight away! I was soo released as I’ve had some bad experiences with online purchases. I would definitely order from them again as not only do they have amazing customer service and a beautiful range of clothes!

1 comment
Petal & Pup
Petal and PupPetal & Pup
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Jess

JessSydney, NSW

If you’re a normal size, shop somewhere else

published

Clothes are tiny. Made only for size 6 or extremely thin girls. Large is a size 10 at max, company should at least stock XL to try and accommodate normal size females.

1 comment
Petal & Pup
Petal and PupPetal & Pup

I love and can't wait to get more

published

I loved the quality of what i got, they were a little too big so easily returned and was given a store credit as per the returns policy on their website.

1 comment
Petal & Pup
Petal and PupPetal & Pup
Kerri-Lee

Kerri-LeeGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Exceptional customer service

published

I recently received a different pair of jeans to the one i ordered. Within 36 hours of contacting Petal and Pup, their customer service team had sent me my original pair in the mail. Fantastic customer service.

1 comment
Petal & Pup
Petal and PupPetal & Pup
Sarah Y.

Sarah Y.Perth, WA

Fantastic customer service

published

Customer service was very helpful, with a timely response provided after my query. Fantastic products, very on trend! Shipping is also swift and painless. Definitely recommend this website to friends!

1 comment
Petal & Pup
Petal and PupPetal & Pup
Dena

DenaGreater Melbourne (Outer), VIC

Customer Service

published

Had a return and the customer service was amazing, girls were very helpful and friendly would definitely recommend. Keep up the amazing work ladies. Communication was easy as and finalising transaction was pleasant.

1 comment
Petal & Pup
Petal and PupPetal & Pup
Page 4 of 25
See all Petal & Pup reviews

Questions & Answers

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

hira noon

hira noonasked

Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

Get an answer from our members and Petal & Pup representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount A$100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

Visit official website

Other Clothing Shops & Brands

Previous
The Oodie

The Oodie

4.8
(1,543)
Pulse Socks

Pulse Socks

4.9
(205)
Meshki

Meshki

4.7
(800)
YesStyle

YesStyle

4.6
(5,110)
Birdsnest

Birdsnest

4.8
(133)
Jean Jail

Jean Jail

4.6
(300)
Showpo

Showpo

4.4
(3,957)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.