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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup (page 4 of 25)
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Fantastic quality and service
FANTASTIC CUSTOMER SERVICE
. I am so impressed with my customer service experience with Petal and Pup. I ordered a top, that when it arrived, was too small. I emailed the team to let them know and returned the item. I loved the top so much though and the quality of the material was quality and just what I was looking for, so I re ordered a larger size. The item arrived within days to New Zealand and when I returned the smaller item, I was refunded and kept in communication with the team throughout the process. I would highly recommend to friends and anyone looking for some fab items!! Thanks P&P
1 comment
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- Verified customer
The Best Customer Service!
This company offers quality products and service. I received compliments with the cardigans, blazer, and coat I ordered. When I had an issue with a product, the customer service (Sophie) responded as soon as I sent my message and resolved my issue on the spot. Will purchase more from this company for sure! Highly recommended!
1 comment
Petal and PupPetal & Pup
Hi Pam, thanks so much for your lovely feedback! We're always aiming to please so we're so happy to hear you love all of your pieces! We're also delighted to hear you received a timely response from o... Read more
ur Customer Experience team and that you were happy with the service you received - we will be sure to pass on the compliments to Sophie. Thanks again Pam! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Excellent customer service
I was super excited to get a dress from Petal & Pup for an upcoming wedding as I had seen them frequently on my explore page. Unfortunately, after placing my order the delivery service didn’t get the package to me. After reaching out to customer service I got a full refund within 2 days. I appreciated the speed at which they replied and refunded me without too much back and forth. I look forward to ordering a receiving a dress in the future : )
1 comment
Petal and PupPetal & Pup
Hey Erin! Thank you so much for taking the time to let us know your wonderful feedback - it truly does mean so much! We live for our customers and our Customer Experience team is always eager to work ... Read more
with you so that we can come to a tailor made solution. Thanks for making our day - we look forward to serving you again in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
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- Verified customer
Thieves!
I made a large order and was excited to receive my new pieces. As other customers stated, the clothes runs small and bit inconsistent. Unfortunately, most of the items did not fit or didn’t fit well and I had to return them. The return took over 5 weeks to make itself back to Australia. Throughout this time I was exchanging emails with a customer service rep, and when I followed up after they had received my items for about a week, the customer service rep stopped writing back. I have sent multiple follow up emails and no response. I put in a n...Read more
ew inquiry in their customer service page, and still no answer. It is now almost two weeks since they received my items and they haven't issued me a refund or written back. Will be performing a charge back on my credit card. They’re a bunch of thieves!1 comment
Petal and PupPetal & Pup
Hello Maria, Thank you for taking the time to leave your review. Our customers are everything to us and I'm sorry to hear of the poor experience you've had. We recognize that with increased volumes ou... Read more
r team has failed to respond to you within the 48 hours promised. We are doing everything we can to reduce response times to avoid issues like this in the future. We also know the return transit time from the US to Australia has delayed return processing and this has had a negative impact on our customers experience with us. Rest assured we are already working on a solution. Again, thank you for taking the time to share your experience with and giving us the opportunity to do better.Similar opinion? Write a review on ProductReview.com.au!
JoelleSydney, NSW
- 6 reviews
- 4 likes
Quality of the material is not the best
Clothes are ok, you can tell the quality isn’t the best for the prices you pay. The material is really thin and I thought they would be of better quality when looking through the site. Wouldn’t purchase again, would go elsewhere for better quality material.
1 comment
Petal and PupPetal & Pup
Hi Joelle, thanks for taking the time to let us know your feedback. We really do appreciate it at as we want all of our customers to have the best experience possible so i'm so disappointed to hear yo... Read more
u didn't love the quality of our pieces. Your satisfaction is of utmost importance to us, so if you'd like to send us an email to: contactus@petalandpup.com.au our Customer Experience team would love to come to a solution. Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
KarinGreater Melbourne (Inner), VIC
Dodgy company
I will never shop here again and am telling all my girlfriends the same. They do not refund you your money upon return, instead giving you a voucher with an expiry date of 6 months. I returned an item because it was of poor quality, I didn't like anything on their site for the past 6 months, and now my money has essentially expired. I realise it says this on their website but that does not make it ok, they are making money off me not liking their products. Shameful, customer service not helpful.
1 comment
Petal and PupPetal & Pup
Hi Karin, thanks so much for taking the time to reach out. I am so sorry to hear about your recent experience when shopping with us. I'm incredibly disappointed to hear that you were not completely sa... Read more
tisfied with your garment and that it wasn't as hoped. Quality is very important to us here at P&P so I truly can't apologise enough that the garment you received was below your expectations. We'd love to turn things around! Could you please send us an email to: contactus@petalandpup.com.au as we would love to come to a tailor made solution with you.Similar opinion? Write a review on ProductReview.com.au!
Abby W.Central West, NSW
Amazing clothes, fantastic customer service!
I honestly can’t believe how amazing their customer service is, a voucher of mine expired by a few weeks and they reissued it. I’m so happy. Clothes are amazing and great quality! Highly recommend Petal and Pup
1 comment
Petal and PupPetal & Pup
Hi Abby, thanks so much for leaving your review! We are so happy to hear that you love the clothing as much as we do. We always love the opportunity to talk to our customers and to tailor make solutio... Read more
ns for their situation. We hope you have a lovely day, you have certainly made ours! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Great Customer Support
I purchased a dress very last minute for a job interview and was helped by customer service discussing postage times. Bella kindy advised that if it did not arrive in time, she could offer me a refund instead of a credit note. Highly impressed! The dress arrived so quickly and in time for the interview!
1 comment
Petal and PupPetal & Pup
Hello, thanks so much for leaving your review! We are so happy to hear you got speedy delivery and have enjoyed the customer service! Bella truly is a gem and we are so thankful to have her on our tea... Read more
m! We can't wait to serve you in the future. Love the P+P team xxSimilar opinion? Write a review on ProductReview.com.au!
Customer Service
My order didn't process, however, I contacted the customer care team and they were extremely helpful and very lovely and sorted it all out for me. Very happy with the help I received and it was very efficient!
1 comment
Petal and PupPetal & Pup
Hello, thanks so much for leaving your review! We are so happy to hear that our Customer Experience team was able to assist you with your order. We love the opportunity to have contact with our custom... Read more
ers, and assist them any way we can. We truly look forward to serving you in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
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Mixed
Can’t really give much of a rating for petal and pup. I’ve spent more returning items and selling myself another that was just poor quality. The sizing is very inconsistent and paying to return an item and store credit rather than refunds in 2020 is a bit ridiculous. The customer service is really good though and the people are helpful.
1 comment
Petal and PupPetal & Pup
Hello Sophie, thanks so much for leaving your review. I am sorry to hear you've had so much trouble finding the right fit. If you write to our lovely customer experience team at: contactus@petalandpup... Read more
.com.au I am sure we can find a tailor made solution for you! with love, the team at P+P! xxSimilar opinion? Write a review on ProductReview.com.au!
ZaraGreater Melbourne (Metropolitan), VIC
Absolutely STUNNING!!!
My order arrived two days after it was placed!! I was amazed by the customer service at Petal & Pup. I purchased some dresses and they look absolutely stunning and are of excellent quality. I am sooo happy with my purchases. I'll definitely be buying more!
1 comment
Petal and PupPetal & Pup
Hi Zara, Thanks so much for review, we love reading instances such as yours as we truly aim to please!
It is so nice to hear that you loved the quality of your dresses but you also received great cust... Read more
Similar opinion? Write a review on ProductReview.com.au!
KatrinaGreater Melbourne (Metropolitan), VIC
Amazing service and quality products
The team at Petal and Pup are so lovely and helpful. I ordered an item and received it within 2 days which I was pleasantly surprised with given the delays with COVID-19. As the item wasn’t the right fit, lovely staff member Laura assisted me with receiving a credit note to reorder the item in a smaller size. The dress is of high quality and such a gorgeous colour/fit. The puff sleeve details amplify the elegance and playfulness of the dress. Laura has been polite, gregarious and a pleasure to liaise with, and has provided me with follow up inf...Read more
ormation regarding my order. Thank you so much Laura and the Petal and Pup team for always providing the best service. I absolutely love the dress I ordered and I can’t wait to wear it when the warmer weather hits ♥️1 comment
Petal and PupPetal & Pup
Hi Katrina, thanks so much for leaving such a wonderful review! We are so happy to hear the shopping experience was easy and the delivery fast. We are so happy to hear you also received great customer... Read more
service from Laura, we all think she is pretty amazing too. It is customers like you we truly live for, we sincerely can't wait to serve you in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
KrisSouth-Eastern Region, NSW
- 4 reviews
Amazing
Ordered 2 items, arrived the next day and they are amazing. They are exactly what they look like on the website and are made wonderfully.
I liked them so much I went back and picked some more.
1 comment
Petal and PupPetal & Pup
Hi Kris, thanks so much for leaving your review we are so happy to hear that you experienced fast delivery, and that the website served you well. We live for our customers having a good experience in ... Read more
any form of contact with us, and we are so pleased to see it has left this impression with you. We truly look forward to serving you next time! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Excellent customer service
I love the chat function on the website. I couldn't find what I was originally looking for as it was sold out in my size. I sent a message on the chat and got an instant reply. Unfortunately the item was not going to be restocked but I was sent 4 other options of similar items which was really helpful. Great customer service and a really positive experience!
1 comment
Petal and PupPetal & Pup
Hi Michaela, thanks so much for leaving your review! We are so happy to hear you received support and helpful communication when you needed it. We love having the opportunity to chat with our customer... Read more
s and help find solutions for everyone involved, we are super happy to hear that you had pleasant experience with us, and we can't wait to serve you in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
CennetGreater Melbourne (Metropolitan), VIC
- Verified customer
Amazing customer service!
I accidentally ordered the wrong item and didn’t realise until after I had paid for my order. I messaged them on Facebook and got a reply the next day. They refunded my money straight away! I was soo released as I’ve had some bad experiences with online purchases. I would definitely order from them again as not only do they have amazing customer service and a beautiful range of clothes!
1 comment
Petal and PupPetal & Pup
Hey Cennet, thanks so much for leaving your review! We are so happy to hear that the recovery service was fabulous. We love taking care of the needs of our customers and we are so happy it has landed ... Read more
well with you. We are also big fans of the clothing here, we truly can't wait to serve you in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Find out how Petal & Pup compares to other Clothing Shops & Brands
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JessSydney, NSW
If you’re a normal size, shop somewhere else
Clothes are tiny. Made only for size 6 or extremely thin girls. Large is a size 10 at max, company should at least stock XL to try and accommodate normal size females.
1 comment
Petal and PupPetal & Pup
Hello Jess, thanks for leaving your review. I am sorry to learn you were not able to find what you were looking for. We do currently stock up to size XL and we would love the opportunity to be able to... Read more
assist you. Our lovely Customer Experience team is always happy to help, feel free to email contactus@petalandpup.com.au for assistance. Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
I love and can't wait to get more
I loved the quality of what i got, they were a little too big so easily returned and was given a store credit as per the returns policy on their website.
1 comment
Petal and PupPetal & Pup
Hey Nat! Thanks so much for leaving your review! ! We are so happy to see you enjoy the quality of the clothing as much as we do. Feel free to reach out to the CX team if you need any help finding the... Read more
most perfect size - we also list each garment's flat lay measurements in the product description box :) We hope you have a lovely day, you have sure made ours! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Kerri-LeeGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
Exceptional customer service
I recently received a different pair of jeans to the one i ordered. Within 36 hours of contacting Petal and Pup, their customer service team had sent me my original pair in the mail. Fantastic customer service.
1 comment
Petal and PupPetal & Pup
Hey Kerri-Lee, thanks so much taking the time to leave your review! We are so happy to hear there was a great recovery process for you through our Customer Experience team! We truly can't thank you en... Read more
ough for giving us the opportunity to make things right! We can't wait for our next point of contact with you, love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Sarah Y.Perth, WA
Fantastic customer service
Customer service was very helpful, with a timely response provided after my query. Fantastic products, very on trend! Shipping is also swift and painless. Definitely recommend this website to friends!
1 comment
Petal and PupPetal & Pup
Hey Sarah! Thanks for taking the time to leave your amazing feedback, we are so appreciative! I'm so glad you love our handpicked selection of pieces just as much as we do! We are also so happy to hea... Read more
r that you received great customer service and a speedy delivery! We truly can't wait to serve you in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
DenaGreater Melbourne (Outer), VIC
Customer Service
Had a return and the customer service was amazing, girls were very helpful and friendly would definitely recommend. Keep up the amazing work ladies. Communication was easy as and finalising transaction was pleasant.
1 comment
Petal and PupPetal & Pup
Hi Dena! Thanks so much for taking the time to leave your wonderful feedback! I'm so happy to hear you received friendly, fast service form our Customer experience team! We love taking the opportunity... Read more
to chat with our customers and help them out when we can, and we are so happy this was your experience too. Have a wonderful day, you have certainly made ours! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | A$100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hi Lucy, thank you so much for taking the time to post this wonderful feedback! Quality is incredibly important to us here at P+P, so i'm I'm so happy to hear you love your new top and the feel of it'... Read more
s material. Our Customer Experience team is always happy to assist every step of the way with transparent communication. Thank you for making our day and we look forward to serving you again in the future! Love the team at P+P xx