Petal & Pup (page 4 of 26)

I bought two items from petal and pup, kept one and wanted to return the other. I would have been happy with store credit bc I love the items on your site! I returned (and paid for)the item but go no response from the Petal and Pup team in regards to a credit note. I emailed them twice and got no return and I’m very disappointed. I won’t be buying from you guys again! Sorry

I bought some dresses in Feb off Petal and Pup which unfortunately didn’t fit me. I returned these items for a credit note and repurchased new items. I repeated this process about 3 times before I realised I am just way too small for the clothes. The team at Petal and Pup were very understanding and felt for my struggle so they provided me with a refund instead, knowing that I couldn’t use a credit note if I simply didn’t fit. I was so appreciative of this and their responsiveness the whole way through put me at ease! I wish I could purchase from them just based on the fact they were so helpful!

I can't recommend Petal and Pup enough! Fiona was so attentive and displayed exceptional customer service. I love you guys!

The customer service + returns policy that I experienced at Petal & Pup was amazing! I unfortunately ordered a dress and it was too small. Never fear - All within 24 hours I had printed the return shipping label, taken to the post office, received confirmation of the lodgement, received my gift card AND reordered the dress in a larger size! (Which is now being shipped to me today as same day delivery at no extra cost) I mean can a return get any quicker than that?!

I also dealt with Abby in Customer Service, who was so lovely and prompt with h...

Product is great. Just wrong size sadly. Return process made easy with great help from Abby. Thank you team. Lookings forward to the credit order.

Quick and easy ordering. Fast responses. Staff always available to assist with any queries so very helpful online assisted with my query within 24hrs.

The most gorgeous dresses! And when I had to return a product (related to customs in my country, not because of the product/store!) customer support was absolutely amazing, very thoughtful service!

Very satisfied with the service Petal and Pup provide. Very friendly and understanding staff who care about their customers! Their responses were very prompt and extremely helpful. I love all of the products I’ve bought from Petal and Pup over the years. Overall, recommend Petal and Pup highly!

Petal and Pup orders always arrive within 2days, so quick!
And the customer service team are so helpful and friendly, always responding to questions within 24hrs and wanting to make the customer happy (empathy)! Means a lot! Thanks P&P team :)

I returned an item and lost track of the order status. When I emailed through customer support was very prompt and super helpful in resending the emails I needed. Easy to deal with and a nice interaction even though my outfit choice wasn't a success- Thank's Fiona!

I had a faulty product and the lady assisting me was amazing! So helpful and would 100% order from there site again !

I recently misplaced a credit note which had been issued to me a few months ago. I contacted the office and received fantastic customer service. My credit note was reissued immediately with a friendly email. Was wonderful to receive such amazing service!

I sadly left my store credit expire and the customer service team were kind enough to re-issue it for me so I could make another purchase! Thank you so much, looking forward to my next order!

I ordered the brown Corduroy pants. I’m usually a size 10-12 but seeing as it said they run large I stuck to the 10. They were soooooo big. Like almost 2 sizes too big.... I am literally never a size 8 let alone 6.
The pants themselves were nice and the quality was fine, just be aware of sizing down when you order. Super confusing and really not in line with normal sizing.

This is the only time I’ve ordered from here so I can’t say that all of their items are like this. I do know people who love this ship so that’s gotta mean something.

I also wish they would use more sustainable shipping bags, so many companies are doing it now. Hate the waste.
Plus side, shipping was quick!

Thank-you so much for your timely and kind reply. Your actions have just gained your company a forever customer along with her 16 year old daughter and her friends.
Good will is very rare these days - thank-you for showing me yours.
I have posted the dresses today.

(My daughter made an error in her purchase and this company kindly adjusted their policy to accommodate her error in judgement.
Great customer service

I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.

BE CAREFUL

I ordered a few dresses for my sisters wedding when I receive them they were very different colours and quality to the picture. I’m so disheartened. I am in the process of sending them back now and after reading other peoples reviews I am terrified of how this will play out. I have spent a considerable amount of money with this website and it appears that they do not offer refunds only store credit, which I feel needs to be very clear to the consumer before and as they are buying from this website - not written in tiny writing and ...

Could not recommend this company more. I have purchased around 20 dresses from petal and pup and only 1 has been returned and was only due to sizing so i did repurchase it. I have just had a issue with a dress i have recently purchased and they looked after me tremendously well. I am completely satisfied with the customer service they provide and go above the usual to look after their customers. I would recommend petal and pup to anybody for any occasion they are wanting something beautiful to wear. Also i believe they are great value for your money so dont hesitate if your thinking of trying them out for the first time

Ijust recieved the velma pants in the mail and i absolutely love them!
Such amazing quality and so comfy im tempted to buy another pair!! Thankyou so much.

So happy with the level of customer service. Shout out to Sophie who looked after me. Definitely recommend shopping with petal and pup!

Having a sales background, my expectations are high when it comes to customer service. Petal & Pup provided the best customer service that I have experienced in a VERY long time. Not only will I be back but I will be recommending you to all my family and friends.

There were marks on my item. They were more than happy to refund and give a discount for another purchase

Their customer service truly went above and beyond. They truly wanted to ensure the highest level possible of customer satisfaction. I received a dress with the hem starting to come loose, they immediately issued me a full refund and allowed me to keep the dress, which I took to a seamstress and the hem was fixed quickly. I do a lot of online shopping and this was the best customer service I have ever received!

I love shopping with petal & pup! I have used them for years and the service and quality of products just keeps getting better. Would 100% recommended to anyone :)

I love this store. Great pricing with great products! Not to mention they’re staff are very helpful & kind. Very happy customer