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Petal & Pup

Petal & Pup (page 4 of 12)

4.2 from 629 reviews · View Statistics
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Sarah
SarahSouth East Queensland, QLD

My new favourite store

published

You guys are amazing !!
Ordered at around 10am and on my doorstep before 2pm.
Really happy with the quality too 10/10.

Petal & Pup
Petal and PupPetal & Pup

So amazing! I love their clothes. Everything fits perfectly.

published

True to sizing! Every single piece I have bought is absolutely gorgeous. I always get asked where my clothes are from!

Petal & Pup
Petal and PupPetal & Pup
Amy
AmySouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Great company, great products.

published

I have made numerous purchases from Petal & Pup now and have always been satisfied with my items. Anytime I’ve needed customer assistance the company has been fast to respond. The incredibly fast shipping always amazes me too.

Petal & Pup
Petal and PupPetal & Pup
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Alison and Mina
Alison and MinaGreater Melbourne (Inner), VIC
  • 2 reviews

Great clothes and customer service

published

Love their website and clothing. Enquired about a credit note and they got back to me same day, turns out I missed the email! Lovely service.

Petal & Pup
Petal and PupPetal & Pup

Gold Star Customer Service

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I had many queries over my two orders, one of which was my error in the ordering process. I have to say, the customer service I received was outstanding from both Laura and Georgie.

I was a bit gutted to see there was no phone number but found the email process more than efficient in the end. No automatic response vibes, it was true human to human communication and compassion. It eased all my queries and worries.

Thank you Petal & Pup Team!!!

Petal & Pup
Petal and PupPetal & Pup

Fantastic customer service!

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Unfortunately I wasn't entirely happy in the dress I had ordered but when I got in contact with customer service to query where to go to next the service from Fiona has been faultless. Prompt replies and very happy with the outcome.
This was my 3rd order from their website and although the dress wasn't quite as described I will defininitely be ordering again!!

Petal & Pup
Petal and PupPetal & Pup
Aleisha
Aleisha Queensland

Amazing customer service!

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I just want to say I had an amazing experience with customer service. After purchasing a dress, there was some damage to it, in which I didn’t notice until well after the return date. Sophie was extremely helpful and has done everything she can to help me. Overall, I am very happy and satisfied with the care and understanding that was taken to resolve my issue/concern. 100% one of the best customer service I have been involved with.

Thank you again :)

Petal & Pup
Petal and PupPetal & Pup

Amazing Products And Great And Warm Customer Service

published

Hi Petal n Pup gals✨

I just wanted to say 100x thank yous for your great customer service. I am really grateful I landed on Petal n Pup and will keep being one of your loyal customers. Thank you Fiona, Sophie and Meagan for your lovely and sweet assistance. All the best for petal n pup✨

Warmest,
Prayly

Petal & Pup
Petal and PupPetal & Pup
Mik
MikCentral Queensland, QLD

Beautiful, quality clothes and exceptional customer service!

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I have ordered twice through Petal and Pup and could not be more happy with the quality of the items or the timeframe in which I received them. I spoke to customer service on one of the occasions due to confusion with the application of online codes and it was resolved promptly and with complete ease!
I will definitely recommend Petal and Pup to my friends!

Petal & Pup
Petal and PupPetal & Pup
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  • Verified

Excellent Customer Experience

published

Loved my experience with Petal + Pup. I was accidentally sent the wrong dress and contacted them and they were super quick in coming back to me to provide me with a solution and were just so lovely. Excellent customer experience! Thank you! Xx

Petal & Pup
Petal and PupPetal & Pup

Hi Bec, thanks so much for leaving your review! We are so happy to hear our Customer Experience Team was quick to action a solution for you! We look forward to serving you in the future! Love the team at P+P xx

Laura Morabito
Laura MorabitoSydney, NSW
  • 2 reviews

Highly recommend!

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The quality of products were great and customer service and delivery were efficient. Will definitely be buying more in future!

Petal & Pup
Petal and PupPetal & Pup

Cute outfit and great service

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Style of dress is an easy fit and really impressed with customer service response and communication! Makes such a difference to shopping experience

Petal & Pup
Petal and PupPetal & Pup

Amazing Customer Service

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I'd love the items I ordered, but unfortunately they were too short. I emailed Petal and Pup and got a very quick response helping me return these items. I had a little issue with another item and again a very prompt response and amazing solution. Very satisfied and completely trust them - which is rare. They really care about their customers and keeping them happy. I LOVE the pants I got and wear them all the time. Thank you

Petal & Pup
Petal and PupPetal & Pup
India Stella
India StellaSouth East Queensland, QLD

Incredible clothes and amazing customer service

published

Will always go above and beyond for their customers
I will always purchase from here
The clothes are also amazing quality and style

Petal & Pup
Petal and PupPetal & Pup

Hi India! Thanks so much for leaving your review! We are so happy to hear that you love the clothing as much as we do. We hope you have a lovely day, you have certainly made ours! Love the team at P+P xx

Laura
LauraSydney, NSW

Amazing Customer Service!

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I placed an order for a few items on a Sunday night for an event I had that coming Friday I started to worry mid week when they hadn’t arrived so reached out to the customer care team, not only were they super helpful and friendly but they even offered to sort out an alternative if my order did not arrive on time, luckily it did and when I reached out to the team again regarding returning some of my items they were so accommodating and made my experience that much better! Definitely the best customer service I have experienced on an online platform! I spoke with Bella and she was amazing so lovely!

Petal & Pup
Petal and PupPetal & Pup

Hi Laura! Thank you so much for taking the time to share your experience and feedback. It's great to hear that Bella was able to provide assurance and a positive lasting impression. We live for customers just like you! All the best, P&P

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Aislinn F.
Aislinn F.South East Queensland, QLD

Could not fault this store

published

The service I have received from this store is second to none. With all of the experiences I’ve had with petal & pup, they have far exceeded my expectations. The customer service from all of the staff is exceptional - especially Kate and Bella, and they are so prompt with responding and resolving any issues. The quality of their clothing and accuracy to how it looks online is amazing too! I would definitely recommend this store to anyone :)

Petal & Pup
Petal and PupPetal & Pup
Zoe P.
Zoe P.South East Queensland, QLD

Best Customer Service Ever!!!

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Everytime i order, it come the next day. The customer service is just simply fantastic, I had to return a dress I needed for an event and it was at my door the very next day for the weekend. Could not be more happy with how wonderful this company is!

Petal & Pup
Petal and PupPetal & Pup

Hey Zoe! Thank you so much for your lovely words! We truly are always aiming to please so this makes us so happy to hear :) Thank you for supporting us! We love having you apart of the P&P family! Love the team at P+P xx

Great Service , prompt response

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Having purchased a few items, and had to return one I have found them to be excellant in handling everything, lost the credit note advice, sent an email and received a reply in 24 hours.
Ordered on a Sunday afternoon & received the items Monday afternoon.
Would recommend them 100%

Petal & Pup
Petal and PupPetal & Pup

Love Petal & Pup!

published

I cannot fault Petal & Pup in anyway. Beautiful garments, very speedy service delivery and their customer service is second to none. On the one occasion where I had a problem with one of the garments (after many, many other purchases), they were incredibly quick to correct this issue - they went above and beyond. I highly recommend Petal & Pup to anyone!

Petal & Pup
Petal and PupPetal & Pup

Awesome customer service

published

Service was amazing very efficient and lovely customer service! I defidently recommend. Items fit perfectly and look amazing on as well. Really wished they arrived on time but that was out of everyone’s control!

Petal & Pup
Petal and PupPetal & Pup

Hi Kahurangi, thank you so much for taking the time to leave your feedback - we're truly so appreciative! Our Customer Experience team is always aiming to please and we're even more delighted that you love all your new pieces! Love the team at P&P xx

Amazing clothes and amazing customer service!

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Their clothes are always beautiful and great quality but not only that their customer service is super responsive and really understanding and caring. I couldn’t rate them more and I won’t be shopping though anyone else from now on!

Petal & Pup
Petal and PupPetal & Pup
Wendy Collins
Wendy CollinsCentral Queensland, QLD
  • 3 reviews
  • 3 likes

Excellent fashion and customer service

published

Cannot express enough the wonderful customer service....10/10
I love Petal N Pup clothes....have bought many as have my 5 daughters and granddaughters....fashion for all ages and all shapes...so many compliments we get...
Thankyou P n P

Petal & Pup
Petal and PupPetal & Pup
Dasha C.
Dasha C.South East Queensland, QLD

Beautiful clothes, great customer service

published

Beautiful classy clothes. Arrived the next day. Loved my first dress so much ordered it again in a different colour. Lovely staff that get back to you with-in a day as I had a question about exchanging size. Good quality but don’t throw in with your everyday washing. Look after them and wash on delicate with the same colours

Petal & Pup
Petal and PupPetal & Pup

Beautiful affordable dresses

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I love this company. Deliveries are quick and I love all 5 dresses I’ve ordered over the last 2 years.

Petal & Pup
Petal and PupPetal & Pup
  • Verified

The Best Customer Service!

published

This company offers quality products and service. I received compliments with the cardigans, blazer, and coat I ordered. When I had an issue with a product, the customer service (Sophie) responded as soon as I sent my message and resolved my issue on the spot. Will purchase more from this company for sure! Highly recommended!

Petal & Pup
Petal and PupPetal & Pup
Page 4 of 12

Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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