Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Best clothes and best customer service ever
I was so excited to purchase clothes from the site and forgot to apply my welcome code
I took a chance and asked the support and without hesitation they applied it! And we’re support enchanting too!
Then I received the clothes oh boy am I in love ? Yup Thanks ❤️❤️❤️
Perfect Dress & Super fast delivery
I ordered a dress from Petal & Pup at 11pm and received it the following day. I was amazed with the super fast shipping. Very happy with the dress I ordered as it was gorgeous and great quality! Will definitely be ordering again.
10/10 for quality and shipping times
I made my first purchase with this website about 2 weeks ago and the quality of the jumper I purchased is outstanding. It’s a thick black heavy cotton that’s actually very warm and comfortable. I have since purchased this jumper in white as I wore and loved it so much. I also made another purchase in the same order of a jumper made from viscose, unlike the other two that were cotton. I was a bit skeptical as I know viscose is often an unnatural material that doesn’t feel like value for money and easily loses its shape in the washing machine . H...owever, this definitely does feel like quality. Again that thick material with a bit of stretch that is heavy and luxurious but also warm and comfortable. Definitely worth the price, especially when supporting local Australian businesses.
Perfect dress! Super happy with it.
I bought the Oakland red dress and get compliments every time I wear it out. I love it. Petal & Pup is affordable, good quality and gorgeous. Very genuine customer service.
This brand is so great!
They’re values, attitudes and transparency towards being ethically proactive is awesome. They make returns super simple and shipping is so efficient (perfect for that mid week blues of “I have nothing to wear on the weekend”).
I ordered the 'napier skirt' in white, the skirt is completely different to what it looks like online, when I received it the seams were coming un-done and looked like an unfinished job. I would not recommend shopping here, completely overpriced for extremely disappointing quality. I didn't send it back, as they don't offer refunds which is also entirely ridiculous. Do not waste your money here.
Outstanding customer service and product during unprecedented times
I want to say a big thank you to everyone at petal and pup. It has been the first time I have online shopped and I have found the whole experience fantastic. From ordering, to contact with customer service, everyone has been exceptional and a pleasure to deal with (even during trying and unprecedented times!) And to buy 6 dresses and only have one dress not fit, I think that is pretty good! Thank you all and I will be shopping with you again.
Love this website
Love this website. Clothing is high quality, amazing variety, delivered in a few days and their customer service is great. Will be shopping with P&P for many years to come.
Love this website.
Great range of clothes and everytime I purchase from here, I'm never disappointed. Customer service is also excellent - a special shoutout to Sophie for helping me out redeeming the voucher.
So happy I found a new online store!
I found this store by accident and ordered 6 items - and received them all the next day! The quality is excellent and customer service were very helpful when I asked a basic question before ordering... Thanks guys :)
Great Customer Service
Wonderful service, super fast postage, and great variety and range in the clothing styles on the site. Photos are very detailed so you know what you’ll be getting. Have also sent items back on the later side of their return policy (hard to get out in isolation) but they’ve always accepted.
Amazing customer service!nLaura was polite, professional and made the process easy! Thank you
I needed a go to knit jumper for my wardrobe this winter and the product was precisely what I wanted and beautifully made!! Easy to get the right size for me too!
Exceptional service - goods arrive within days. Dresses are fantastic quality. As an executive staff member I am always being asked where I shop. First class customer service - nothing is ever a bother.
Blown away / Incredible / Speechless
I placed an order with Petal & Pup on Monday the 25th of May at around 9pmish, the shipping was free express and normally when I shop with other companies, even express takes a few days. So I was completely unprepared for my order to arrive less than 24 HOURS after I ordered. I was honestly blown away!!!!
I then opened up the packaging and let me tell you I haven’t seen a company so carefully package their items before in my life!! All neatly folded, in item bags that fit the clothes perfectly all with the item tags showing at the back! You c...ould clearly tell effort and care had gone into packaging these tops. And the sweet little packed by note just was the icing on top! Now the quality.... stunning. You can tell quality effort and materials where used. 100% got what i paid for!! I am in the middle of really stressful University exams and I wanted to treat myself and Petal & Pup just really blew me away.
Petal & Pup - Perfect! The 3 P's
I have always found the support and ease of shopping online an enjoyable experience with P&P. However more recently I identified that a gift card that I had was expired. I contacted P&P and the team were so amazing and helpful, especially Bella who was kind enough not only to honor my voucher but to extend by 6 months allowing me the time to still use as needed.
Thank you P&P team - 'Perfect' support 'Perfect' team response 'Perfect' shopping experience!!!
I look forward to jumping online and stocking up on some nice winter wears!.
Always a great experience!
Petal and pup are one of my favorite clothing brands! They offer detailed, accurate images and extensive product information on their web site, amazing customer service and exceptionally fast delivery. I’m talking two days fast! I would highly recommend shopping with them :)
I ordered a dress for my daughter this morning and it arrived this afternoon! Amazing fast service. I would definitely recommend Petal and Pup as I have always been happy with the quality of the clothes.
So many compliments!
Hi - I ordered some dresses from buoy earlier this year. I wore one (long sleeves) to work for the first time today and I have never had so many comments and compliments on an outfit in my life! (Can't remember the style name but it looks similar to the Mackie bit red/burgundy in colour. It fits beautifully and flows really nicely. Just wanted to say thanks for creating such lovely flattering pieces. :-)
Customer Service, delivery and products all first class!
The quality of the clothing items are amazing and great value for money. Highly recommend.
The delivery time in the current climate was also fantastic - ordered on a Thursday evening (late) and received all items the Monday morning.
Great bump-friendly range and excellent customer service
I love Petal & Pup's bump-friendly range! The dresses I ordered came so quickly and they fit perfectly.
I had an issue with my discount code not working at the checkout but thankfully their customer service team helped me out with a new one and were very friendly. Will definitely buy from here again!
My go too!
I ordered a heap of clothes at the start of the year, I couldn’t fault one piece. The quality and everything is exactly as it looked online. Petal & Pup is my go to now, I have another package that’s just come in the mail. Clothes can get expensive but at the end of the day you get what you pay for! The service is awesome too, I couldn’t believe how fast my order came without even extra cost! Thank you.
Great customer service and quality outfits!
I had ordered from Petal & Pup for the first time this year after seeing an ad on Instagram. I was initially sceptical of the quality since I found them on IG but decided to give it a go anyway since they stock such beautiful clothes. I was positively surprised by the quality of clothing when I got them. More importantly, Petal & Pup has the best customer service I’ve ever experienced. As a buyer outside of Australia, great customer service is especially important to me. Bella, who handled my query, was extremely helpful and actively followed up without prompting. Anyone who has ever had to deal with an online shop’s CS would know this is super rare.
Got my bridesmaid dresses through Petal & Pup, they look amazing and i'm so proud!
The store is easy to navigate and I was stoked with my product. I bought 3 dresses for my bridesmaids and they all looked beautiful. The quality was perfect and i only didn't purchase all five because i needed the dress in the colour black, otherwise i would have without hesitation. I have purchased many other items from this store and i'm always very happy with them. The service is great too!
Outstanding products and service
I have been a customer of Petal and Pup for a few years, their range and accuracy of describing clothes online it second to none! I have also used their online chat function to help make a decision on selecting a size and the girls are such a pleasure to speak to. Your items come wrapped up in such care and there is a little note from the person who packaged up your items, it is the little personal touches that make a difference particularly when shopping online. Returns are never an issue and processed swiftly per their policy. I love everything about this company and I wish more companies followed their lead when it comes to providing exceptional customer service. If you haven't visited their site you should because you are missing out!!
Most amazing jumper
I bought the Pantheon Knit - Peach. Absolutely amazing. It fits perfectly and very warm. I’m 180cm and purchased the Medium size....feels lovely and soft.
So happy with the service too....thank you
Questions & Answers
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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