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Petal & Pup

Petal & Pup (page 4 of 4)

4.2 from 566 reviews · View Statistics

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Irene

IreneSydney, NSW

Quality pieces and Great customer Service

published

Returned some items which were the wrong size and received a credit note to the value of $160. Unfortunately When I went to use it realised I let it expire by 4 weeks... I emailed customer service and explained the situation. They happily reissued me with a new credit note which I wasn’t expecting. Clothing Ive purchased has always Matched description and been High quality. Highly recommend shopping here!

1 comment
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Sarah

SarahWheatbelt, WA

  • 3 reviews

Awesome service, quick replies to queries, quick posting

published

Beautiful clothes and awesome service. I had contacted Petal and Pup with a query and everything sorted immediately , quick replies and full customer satisfaction. Very happy with the service and speed, including quick postage. One item had a flaw/fault, easy to print out new label without drama and return for a refund.

1 comment
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Aldina

AldinaSydney, NSW

  • 2 reviews
  • 1 like

Best customer service ever

published

Honestly the best customer service I have ever experienced and the nicest staff. Alot of beautiful clothes available and if not, there is the option to be notified once item is back in stock. Definitely recommend for anyone shopping online to visit Petal & Pup!! Also made it very easy to return items that were not suitable.

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Mei

MeiSouth East Queensland, QLD

Wonderful shopping experience

published

Petal and pup is a wonderful website to shop at. Their products are lovely, but I enjoyed most the fast delivery and prompt customer service. With my busy work and home life, I don't usually get a chance to shop for me, so being able to do this online with a dream website and customer service team that's on point is a treasure because it's stress free. Keep up the wonderful work that you do, deeply appreciate your online presence. I will be shopping again soon xx

1 comment
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Joanna

JoannaLaunceston, TAS

Helpful, Polite & Prompt

published

I would like to thank Laura & the Petal & Pup team for continually being helpful, polite and prompt with my queries on multiple occasions. Good service is hard to find, so I would like to let you know how much I appreciate your assistance and providing such wonderful service.

Kind regards,
Jo Watson

1 comment
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Shan K

Shan KPerth, WA

  • 2 reviews

Amazing experience

published

Petal & Pup have a great range of high quality clothing at reasonable prices. The shopping experience is quick and easy and delivery is very fast. Their customer service team is extremely helpful and responsive. Most recently I was helped by Jake, they were able to handle my inquiry in a timely manner and were a delight to correspond with. Very impressed and would definitely (and often do) recommend!

1 comment
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Sophie

SophieSydney, NSW

Incredible customer service

published

My item was purchased 6 months prior, but due to an uncommon defect with the product, the P&P team allowed a return. The team was so pleasant to deal with & I am so thankful for the result. Thank you P&P for the most beautiful and incredible customer service.

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Petal & Pup
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Love love love the brand!

published

Petal and pup not only have amazing product quality, but have an incredible customer service team! I had to return something that was outside of the returns policy, but they were so amazing, and I was so happy to get a credit note, then ended up buying so much more!!!
11/10 would recommend to anyone who wants to shop with this brand!

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Tee

TeeSydney, NSW

The customer service is the best I’ve received from online shopping

published

The team at petal and pup not only provide amazing products and a smooth shopping process, but also great customer service! I have had a lot of bad experiences shopping online and it was a breath of fresh air to email the company about a return and receive such lovely, quick and easy responses. Other businesses could learn from them for sure! I’ll definitely be back for more clothes in the future x

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Kat B.

Kat B.Central Highlands and Goldfields, VIC

Customer service

published

Obviously this website has lovely women’s clothes but just wanted to mention the prompt and efficient customer service. I was looked after by Laura and nothing was too much trouble.

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Sarah

SarahSydney, NSW

Customer service above and beyond

published

I ordered three items which came two days after the date of order, all were of good standard apart from one item, a jumper that had a hole in it. I contacted customer services to let the know of the fault and they sent another out immediately and offered a 20% discount for my next order for the inconvenience and even changed the size as I thought it was slightly big. They even provided a postage paid returns label and sent the new item express post. Very impressive service when I expected much less as I’d never shopped with them before. I’ll be confident in my next purchase :)

1 comment
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JessieL

JessieLMetropolitan Adelaide, SA

  • Verified

Amazing Customer Service!

published

One of the most amazing customer service experiences I’ve had to date. Extremely helpful, understanding and polite. I would highly recommend. I will definitely be a returning customer. Thank you

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Petal & Pup
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  • Verified

Absolutely love there clothing!

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Petal & Pup
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  • Verified

Customer Service

published

I purchased 2 Satin dresses for my sisters wedding. Upon receiving, I saw that I only had 25 days to make my decision. I wrote to Petal & Pup and explained my dilemma of needing more time to decide. I quickly received a response encouraging me to take my time and when I was ready, I could send back one dress. It's been a few months, and with the corona virus, the wedding is now pushed out completely. I again reached out to customer service, and within 24 hours, I received the return label, along with a personal, kind, warm hearted response. I'm beyond impressed with Petal & Pups customer service, and will be recommending to friends.

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Petal & Pup
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Great customer service

published

Products are high quality and I am a regular customer. I unfortunately received an order which which had damage/discolouration on the products but the customer service team were fantastic and facilitated a refund even though one item had its tagged removed. Very prompt responses and easy to deal with. I will continue to be a returning customer.

1 comment
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TINA

TINAGreater Melbourne (Metropolitan), VIC

Customer service that goes above and beyond

published

Petal and lip provide excellent customer service. After my gift card expired they agreed to reinstate it for me even though they didn’t have to. Helping customers and be willing to help is what I am looking for in this day and age where customer service is really lacking

1 comment
Petal & Pup
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Amazing customer service

published

Very satisfied with the great customer service from the team at Petal and Pup! Love all the beautiful garments they sell, I'd buy them all if I could! Easy to navigate website.

1 comment
Petal & Pup
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Clare W

Clare WSouth East Queensland, QLD

Wonderful Customer Service

published

I have been shopping with Petal & Pup for awhile now, and love their lovely items at great prices. What really impressed me was when I unknowingly let a large gift card expire, and when I went to redeem it Petal & Pup were so understanding and gave me the opportunity to use it by extending it past its date. They were under no obligation to do so, but I'm so grateful they did!

1 comment
Petal & Pup
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AShlea

AShlea

  • 2 reviews
  • 2 likes
  • Verified

always happy!!

published

Navigating the website is very easy, sometime i wish i could receive a refund for a product if it doesn't fit apart from that very happy with the products and website.

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Natasha

NatashaPerth, WA

  • 2 reviews
  • 1 like
  • Verified

Fast delivery

published

Easy adding products to your shopping cart, great value for products, fast delivery service and it’s easy way to send back products if they don’t fit or doesn’t suit you

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Natasha,
We really appreciate your kind review, thank you so much! We try our hardest to provide the best service for all of our customers so we are so glad to hear you are happy with your P&P order! ♡

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Page 4 of 4
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Questions & Answers

Radvilė A.

Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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