Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
- Verified customer
Expired credit - reinstated!
Just a quick thanks to Bella from Petal & Pup. I went to use my credit from last year, and realised it had expired within 6 months (I thought I had 12 months to use it) - I was pregnant at the time, and must have forgotten to check details. Anyway, I emailed Bella, and she reinstated the credit straight away. I was super pleased with the prompt responses from Bella, and her bright and bubbly personality came through her messages to me. I had an excellent experience with them when I purchased 2 outfits last year, and had to return one, and now with the store credit. Well done guys!
Super amazing! Trusted!
Super fast shipping, simple returns if needed and wonderful products . Would order from again 100% the customer service is second to none. Highly recommend to anyone thinking of buying! Love it!
Best customer service you will ever receive! Quick responses and understanding! I first spoke to Laura regarding my item that it was perfect but just the size didn’t fit me as well, She was very understanding and indicated she can give me a full refund, I also left some feedback asking if petalandpup could pleaseeee bring out size 4 in the future. Again today I messaged just to check in regarding my order that arrived and once again I got a wonderful team member, so polite. Thank you petalandpup for a great service. Keep up the beautiful work love the clothing and the customer service, thank you :)
I purchased a dress on sale, didn't actually wear it until 5 months later. When I washed it it came away at the seam. I contacted Petal & Pup and they were fantastic. Gave me a credit which is enough to have the dress repaired. This is exactly why I can buy from Petal and Pup with complete confidence.
Exceptional customer service from the very first moment
This was my first shopping experience with petal and pup . Keep in mind I’m not the most tech savvy but this was the easiest Online shopping experience I’ve had online so far. I received my order the very next day which I found incredible Such fast service and beautifully packaged! As it turned out my shorts were labelled incorrectly so the actual shorts were small even though the label said large I let them know immediately and was met with the most positive, bright attitude and they made it so easy for me to return my incorrect order and the...y sent me the correct sized one directly so I had my whole outfit which fit perfectly the very next day and I was so happy with their service. I must say it’s a rare thing these days to be met with so much graciousness and just a really good attitude & in all honesty it wasn’t just a one off as I was met this way by every staff member I interacted with. I’m more than impressed and I will definitely recommend this website to anyone and I will certainly be shopping again with Petal & Pup. Thank you team for fantastic service and a beautiful new outfit that I love Kind Regards Maree
Compared to other Aus brands, these guys have amazing service! So accomodating and also the clothes are lovely too!
Amazing range of stylish clothes for a range of ages and also super fast website. Really pleasant shopping experience all round, with outstanding customer service, particularly the social media team
Quality pieces and Great customer Service
Returned some items which were the wrong size and received a credit note to the value of $160. Unfortunately When I went to use it realised I let it expire by 4 weeks... I emailed customer service and explained the situation. They happily reissued me with a new credit note which I wasn’t expecting. Clothing Ive purchased has always Matched description and been High quality. Highly recommend shopping here!
Awesome service, quick replies to queries, quick posting
Beautiful clothes and awesome service. I had contacted Petal and Pup with a query and everything sorted immediately , quick replies and full customer satisfaction. Very happy with the service and speed, including quick postage. One item had a flaw/fault, easy to print out new label without drama and return for a refund.
Best customer service ever
Honestly the best customer service I have ever experienced and the nicest staff. Alot of beautiful clothes available and if not, there is the option to be notified once item is back in stock. Definitely recommend for anyone shopping online to visit Petal & Pup!! Also made it very easy to return items that were not suitable.
Wonderful shopping experience
Petal and pup is a wonderful website to shop at. Their products are lovely, but I enjoyed most the fast delivery and prompt customer service. With my busy work and home life, I don't usually get a chance to shop for me, so being able to do this online with a dream website and customer service team that's on point is a treasure because it's stress free. Keep up the wonderful work that you do, deeply appreciate your online presence. I will be shopping again soon xx
Great customer service
I ordered a size small but had hesitations whether that would fit me, so emailed the team the same day saying that i wanted to cancel my order and requested a full refund. They got back to me later apologising that they hadn’t seen my email earlier and that the dress had already been sent out, but if i was not happy with the size they could offer me a full refund. I tried the dress when it came the same day (super fast delivery for SEQ) and it was too small for me. Sophie from the team even arranged for a free return via AusPost. Very happy with service, expecting my refund by next week
Helpful, Polite & Prompt
I would like to thank Laura & the Petal & Pup team for continually being helpful, polite and prompt with my queries on multiple occasions. Good service is hard to find, so I would like to let you know how much I appreciate your assistance and providing such wonderful service.
Customer Service Feedback
The customer service itself was fantastic when my order was never refunded to me. Obviously disappointed I never got the refund until now however my feedback score is based on the customer service representative - not the refund process.
Super hassle free.
Petal & Pup have a great range of high quality clothing at reasonable prices. The shopping experience is quick and easy and delivery is very fast. Their customer service team is extremely helpful and responsive. Most recently I was helped by Jake, they were able to handle my inquiry in a timely manner and were a delight to correspond with. Very impressed and would definitely (and often do) recommend!
Incredible customer service
My item was purchased 6 months prior, but due to an uncommon defect with the product, the P&P team allowed a return. The team was so pleasant to deal with & I am so thankful for the result. Thank you P&P for the most beautiful and incredible customer service.
Love love love the brand!
Petal and pup not only have amazing product quality, but have an incredible customer service team! I had to return something that was outside of the returns policy, but they were so amazing, and I was so happy to get a credit note, then ended up buying so much more!!!
11/10 would recommend to anyone who wants to shop with this brand!
The customer service is the best I’ve received from online shopping
The team at petal and pup not only provide amazing products and a smooth shopping process, but also great customer service! I have had a lot of bad experiences shopping online and it was a breath of fresh air to email the company about a return and receive such lovely, quick and easy responses. Other businesses could learn from them for sure! I’ll definitely be back for more clothes in the future x
Obviously this website has lovely women’s clothes but just wanted to mention the prompt and efficient customer service. I was looked after by Laura and nothing was too much trouble.
Customer service above and beyond
I ordered three items which came two days after the date of order, all were of good standard apart from one item, a jumper that had a hole in it. I contacted customer services to let the know of the fault and they sent another out immediately and offered a 20% discount for my next order for the inconvenience and even changed the size as I thought it was slightly big. They even provided a postage paid returns label and sent the new item express post. Very impressive service when I expected much less as I’d never shopped with them before. I’ll be confident in my next purchase :)
- Verified customer
Amazing Customer Service!
One of the most amazing customer service experiences I’ve had to date. Extremely helpful, understanding and polite. I would highly recommend. I will definitely be a returning customer. Thank you
Questions & Answers
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Petal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Petal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
Petal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at email@example.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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